The Role Are you a technical leader who thrives at the intersection of marketing strategy and robust engineering We are seeking a Technical Director, MarTech to be the crucial bridge between our development teams and our clients. This pivotal role requires an individual with a deep, authoritative technical mindsomeone who can truly understand complex requirements, assess platform risks, and architect scalable, high-performing MarTech solutions. Simultaneously, you will be a masterful communicator, translating these technical concepts into clear, compelling, and commercially sound insights for non-technical stakeholders and client executives. You will be responsible for building, mentoring, and scaling our development capability across key marketing technology platforms, including WordPress and Adobe Experience Manager (AEM) . A core function of this leadership role is to implement best-practice systems and agile processes to ensure our engineering output is efficient, compliant, and world-class. Key Responsibilities Technology & Quality Assurance: Oversee and assure the quality, performance, and strategic alignment of the technology team's output across all client engagements. Strategic Scoping & Documentation: Lead the scoping of new MarTech requirements, translating client business needs and marketing strategies into detailed, accurate technical specifications and documentation. Workflow Optimization & Governance: Continuously improve development workflows, systems, and delivery processes (DevOps, QA, CI/CD) to enhance team productivity and velocity. Team Development & Recruitment: Drive the ongoing professional development, mentoring, and recruitment of the engineering team, fostering a culture of technical excellence and accountability. Innovation & Future-Proofing: Stay ahead of the curve on the latest trends in development, Generative AI , and emerging marketing technology, incorporating strategic insights into our service offerings and roadmaps. Who This Role Suits This is an ideal role for a technically-minded leader who possesses the following attributes: The Ex-Developer Leader: An individual with a strong development background who now enjoys the challenge of leading and mentoring teams as much as the satisfaction of architecting a perfect solution. A Collaborative Driver: A true problem-solver who thrives on cross-functional collaboration and excels in the demanding, fast-paced environment of an agency. The Confident Communicator: A persuasive and confident communicator capable of building instant rapport with clients and effectively motivating geographically dispersed teams. The Systems Architect: A systems thinker who genuinely enjoys identifying bottlenecks and refining workflows for maximum efficiency and quality. The Owner: Someone comfortable with a high degree of autonomy, ownership , and navigating the occasional ambiguity or organized chaos that comes with rapid growth. Must Have Agency Experience: Proven experience working in a digital or creative agency setting, with exposure to delivery models in Western markets (e.g., North America, UK, Europe, ANZ). Client Communication: Demonstrated ability to communicate directly and effectively with senior-level clients (Director/VP/C-Suite), presenting technical strategy and solutions with clarity and confidence. MarTech Platform Expertise: Deep technical understanding of the MarTech landscape, with mandatory, in-depth experience in architecting and delivering solutions on: WordPress (including enterprise-level and headless setups) Adobe Experience Manager (AEM) Familiarity with marketing automation platforms like Marketo is essential. Strong Network: An established professional network of developers, architects, and technical specialists that can be leveraged for future recruitment and partnership opportunities.
Bangalore-Based | Full-Time Nibble Edge – Digital Creative Agency Nibble Edge is an integrated digital creative agency . We are focused on delivering a seamless, integrated experience for our clients and their audiences. We call it: Full Service. Full Tilt. We design, develop, and support websites and applications , act as an overflow production team for busy in-house marketing teams, and create and manage content across digital channels. We work with B2B and B2C clients across sectors including Financial services, Food and beverage, and Construction. Our client base includes major names like Costco, Hearing Australia, and Unilever Food Solutions. The Role We're seeking an experienced and systems-driven General Manager to be the operational leader for our high-performing team in Bangalore and Chennai . This critical role is focused on ensuring the efficiency, quality, and cultural strength of our Indian business unit, while providing essential operational support to the Sydney-based account management team . You will be the operational backbone, ensuring the agency runs efficiently, profitably, and maintains a high-performance culture across our creative and development functions. You will be the gatekeeper for all systems and processes across the agency. Key Responsibilities Operations & Delivery Managing resourcing needs across all Bangalore-based teams (Design, Development, Studio) to ensure optimal utilisation, delivery quality, and capacity planning for Australian client work using teamwork.com Gatekeeper for all systems and processes , ensuring standardisation, efficiency, and compliance. Functional Head Management The General Manager acts as the direct operational link to the functional discipline heads in Bangalore, translating business goals into executable priorities and ensuring cross-functional alignment. Operational Oversight: Functional heads across Design (UX/UI, Studio) and Development will report directly to you for all operational performance, resourcing, and process adherence. Performance & Productivity: Run regular WIP (Work In Progress) meetings with discipline heads (e.g., Head of Creative Services, Development Lead) to review team productivity, capacity utilisation, and delivery quality metrics. Capacity Planning: Work collaboratively with functional heads to forecast resourcing needs and manage talent acquisition based on project pipeline and skill gaps. You will ensure the right people are working on the right projects at the right time. Process Compliance: Ensure all functional teams adhere strictly to agency systems, quality control standards, and project management workflows, serving as the gatekeeper for all processes . HR & Culture Management Manage HR and culture for the entire Indian business unit , fostering a positive, productive, and high-quality work environment. Onboarding of new staff (e.g., developers, designers), ensuring a seamless, effective, and culturally aligned start. Oversee performance management, professional development, and staff retention initiatives. Commercial & Operational Support Provide operational support to the Sydney-based account management team by offering real-time visibility into project status, capacity, and risk. Review the agency's COGS (Cost of Goods Sold) and ensure alignment with the monthly sales revenue targets by checking data accuracy with the account management team. Identify opportunities to enhance the profitability of the India unit through operational and process optimisation. A Day in the Life As General Manager, you'll be focused on efficiency and performance: Reviewing operational reports and the overnight design/development output, preparing for the day's priorities. Running a WIP with functional heads to review performance, capacity, and flag any delivery risks to the Sydney team. Deep-diving into the financial data—checking the COGS and sales revenue reports and ensuring all data is correct. Mapping out the delivery schedule and resourcing for the upcoming week, coordinating capacity for Australian project needs. Facilitating the onboarding process for a new team member, ensuring they are integrated smoothly. Who This Role Suits We're looking for a leader who is: Someone driven by systems and processes and lives for the detail, but believes there is always a better way to achieve excellence. A collaborative problem-solver who thrives in a fast-paced agency environment with cross-regional collaboration . A confident communicator who can motivate teams and provide clear, professional updates to the Australian leadership and account service teams. Someone comfortable with autonomy, ownership, and operational chaos —a true operator who can bring structure and scalability. Required Skills & Experience 5+ years in a management role within a digital creative agency or a similar production-focused environment. Proven expertise as a systems thinker with a track record of implementing and optimising agency systems and operational processes. Demonstrated experience in HR and cultural management for a large team, ideally within a services company. Strong commercial and financial acumen, with experience managing budgets, COGS , and resource utilisation. Exposure to and comfortable providing operational support to Western markets and client-facing teams (i.e., Sydney-based account managers). Expert communication in English (fluency in Tamil is also useful ). Based in Bangalore or willing to relocate.