General Manager

Core Responsibilities

1. Operations & Guest Experience

• Oversee daily hotel operations across all departments (front office, F&B, housekeeping, spa, events, sales, engineering, HR, finance).
• Maintain world-class service standards tailored for international guests and business travelers.
• Handle VIP guests, corporate delegations, and high-profile clients personally.
• Monitor and improve guest satisfaction scores (e.g., TripAdvisor, Booking.com, internal brand metrics).

2. Business & Revenue Management

• Drive room revenue, F&B, events, and other profit centers.
• Develop strategies to capture corporate contracts, expat housing agreements, and MICE business.
• Collaborate with revenue management to optimize ADR (Average Daily Rate), occupancy, and RevPAR.
• Approve annual budgets, forecasts, and P&L reports.

3. Leadership & Staff Management

• Lead a multicultural team of department heads and staff, ensuring motivation and high morale.
• Implement training programs to align staff with premium guest expectations.
• Foster a service-first, guest-centric culture.
• Enforce discipline, compliance, and grooming standards.

4. Brand & Market Positioning

• Act as the brand ambassador of the property in the local and international market.
• Build relationships with embassies, multinational corporations, relocation companies, and travel management firms.
• Represent the property at trade shows, networking events, and business forums.
• Ensure alignment with brand standards (if part of a chain like Marriott, Hyatt, Accor, Hilton).

5. Compliance & Risk Management

• Ensure compliance with local regulations (labor laws, licensing, health & safety).
• Maintain highest standards of security, especially for VIP and expat guests.
• Oversee crisis management and emergency procedures.

Skills & Qualities of a Successful GM for Premium/Expat Market

• Luxury hospitality expertise with an eye for detail and refinement.
• Strong background in corporate sales, expat housing, and MICE business.
• Excellent communication & cultural sensitivity (able to deal with diverse expat communities).
• Financial acumen (P&L management, budgeting, forecasting).
• Charismatic leader with the ability to inspire a diverse, multicultural team.
• Crisis-handling ability (guest complaints, PR issues, operational challenges).
• Strong networking skills with diplomats, CEOs, corporate travel managers, and expat community leaders.

KPIs (Key Performance Indicators)

• Guest satisfaction / NPS (Net Promoter Score).
• Occupancy, ADR, and RevPAR growth.
• Corporate contract acquisition & retention.
• Staff engagement and turnover rates.
• Brand ranking in competitive set (market share).
• Profitability against budget (GOP – Gross Operating Profit).

Job Types: Full-time, Permanent

Pay: ₹50,000.00 per month

Work Location: In person