General Manager

Job Description

Company Overview Grand Continent Hotels is a premier hospitality brand dedicated to providing exceptional experiences for our guests. With a strong focus on quality, service, and innovation, we strive to be a leader in the hotel industry across India. Our mission is to create memorable stays for our visitors while fostering a culture of excellence, teamwork, and respect among our employees. We believe in a sustainable approach to hospitality, ensuring that our operations positively impact our communities and the environment. Join us in our endeavor to redefine the hospitality landscape. Role Responsibilities Oversee daily operations of the hotel to ensure a high level of service is maintained. Develop and implement effective business strategies to achieve financial goals. Manage budgets, forecasts, and reports to maximize profitability. Lead and motivate staff to deliver exceptional guest experiences. Handle guest complaints and feedback professionally and promptly. Ensure compliance with health and safety regulations. Monitor performance metrics to identify areas for improvement. Collaborate with sales and marketing teams to drive customer engagement. Oversee recruitment, training, and development of hotel staff. Build strong relationships with local businesses and community leaders. Enhance existing services and develop new offerings. Ensure the maintenance of the hotel facilities and décor. Conduct regular staff meetings to ensure operational alignment. Stay up-to-date with industry trends and competitor analysis. Manage relationships with vendors and suppliers to optimize service delivery. Qualifications Bachelor's degree in Hospitality Management or related field. Minimum of 7 years of experience in hotel management. Proven leadership and people management experience. Strong financial and analytical skills. Excellent communication and interpersonal skills. Ability to work under pressure and meet deadlines. Knowledge of local, state, and federal regulations. Strong customer service orientation. Proficient in hotel management software. Ability to create and implement strategic plans. Strong negotiation and networking skills. Experience with budget management and financial reporting. Ability to cultivate a positive work environment. Detail-oriented with excellent organizational skills. Willingness to work flexible hours, including weekends. Valid passport and willingness to travel as required. Skills: customer service,leadership,financial management,communication,analytical skills,strategic planning,interpersonal skills,communication skills,team building,market analysis,operational excellence,conflict resolution,leadership skills,budget management,organizational skills,project management,negotiation,networking,hotel management software Show more Show less