Associate General Manager/General Manager - Last Mile B2B OperationsFuelBuddy is at the forefront of the energy revolution, simplifying doorstep fuel delivery for businesses across India. We are seeking a highly experienced, strategic, and results-driven General Manager/AGM - Last Mile B2B Operations to take complete charge of our national last-mile delivery network. This is a critical leadership role for an operations veteran who can build, optimize, and scale a high-performance, safe, and compliant logistics network to ensure seamless, on-demand energy delivery for our enterprise clients.
Key Leadership & P&L Ownership
- Own the end-to-end B2B last-mile operations across all India, including overall P&L, budget management, and operational efficiency targets.
- Develop and implement a national strategy for last-mile logistics to ensure operational excellence, maximum uptime, and industry-leading customer satisfaction.
- Drive expansion into new geographies and operational models while maintaining strict quality and cost controls.
Operational Excellence & Fleet Management
- Oversee daily operations of the B2B delivery fleet, including specialized Refuellers.
- Implement advanced technologies for route optimization, demand forecasting, and real-time inventory control.
- Establish and enforce best practices for fleet maintenance, deployment, and utilization to maximize asset life and minimize downtime.
- Ensure Service Level Agreements (SLAs) with all enterprise clients are met consistently, maintaining FuelBuddy's reputation for reliability. This includes rigorous tracking and reporting on SLA adherence.
Safety, Quality & Compliance
- Champion a robust safety culture across all last-mile operations, strictly adhering to PESO regulations and other statutory norms.
- Oversee and audit compliance with all quality and quantity assurance protocols, leveraging IoT-enabled smart dispensers and flow meters to eliminate pilferage and ensure transparency.
- Conduct regular operational and compliance audits across all regional hubs and delivery points to proactively identify and mitigate risks and maintain standardized operating procedures.
- Develop and execute emergency response protocols for fuel handling and delivery incidents.
Team Leadership & Development
- Lead, mentor, and build a high-performing, geographically distributed operations team, including Zonal Heads, City Operations Managers, and delivery personnel.
- Foster a culture of efficiency, safety, accountability, and continuous improvement.
- Develop training programs for drivers and operators on safe fuel handling, regulatory compliance, and customer service.
Stakeholder Management
- Host weekly operational review meetings with key B2B clients to discuss delivery performance, address concerns, and strengthen the client relationship.
- Work closely with the B2B Enterprise Sales, Technology, and Customer Success teams to align operational capabilities with sales targets and client commitments.
- Manage key relationships with external stakeholders, including fuel suppliers, vendors, government authorities, and regulators, to ensure a reliable and seamless supply chain.
- Proactively engage with existing B2B clients to gather feedback, ensure satisfaction, and identify opportunities for service improvement.
Process & Technology Optimization
- Identify and implement innovative, data-driven solutions to improve operational efficiency (e.g., cost per litre, delivery time), reduce costs, and enhance the overall service quality.
- Define Key Performance Indicators (KPIs), prepare crisp, data-driven dashboards, and present clear reports on operational performance and key trends to the senior management team.
- Drive the effective utilization of IoT and cloud-enabled technologies within the delivery process.
Required An MBA or equivalent is preferred from good institute.
Experience
- 15-18 years of total professional experience, with a minimum of 8 years of extensive and successful experience managing complex, national B2B last-mile logistics and operations in India.
- Experience in logistics or heavy commercial vehicle fleet management is highly preferred.
Domain Knowledge:
Deep understanding of logistics, fleet management, operational best practices, and regulatory landscape, particularly related to the petroleum or hazardous goods sector.
Leadership:
Proven ability to lead and manage large, multi-locational teams, solve problems under pressure, and drive measurable results.
Analytical Skills:
Highly proficient in using data, technology, and analytics to optimize processes and make informed strategic and tactical decisions.6 days work week.Immediate joiner required.Candidates must provide present and expected salary while applying.(ref:iimjobs.com)
