About us-
StoneX
StoneX
StoneX
Stonex Design District
principles of neuroscience
What will make this journey truly magical are the people behind it. From sommeliers and baristas to culinary artists and hospitality experts, every touchpoint will be crafted by professionals who will understand the art of creating meaningful, unforgettable experiences.
redefine luxury, creativity, and the hospitality experience.
Stonex India is awarded with following prestigious awards
THE WORLD’S GREATEST BRANDS 2015 – 16 – INDIA
The “FASTEST GROWING COMPANY” in MSME sector by CNBC-TV18 & Union Bank of India
Our Directors Mr. Gaurav Agarwal is recognized as Top 50 Emerging Leaders in Asia & Africa Region &
Mr. Saurav Agarwal is given “Youth Business Leader” in North India by Times of India
The “Extraordinaire Award” to Stonex India being a Visionary and a Game changer in Stone Industry
Saurav Agrawal Included in the elite “Time 40 Under 40” Club
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Plan/ Target:
Job Title:
Location:
Reports to:
Key Responsibilities:
Guest Experience & Service Excellence:
- Assists the Front Office Manager to oversee all front office operations: Including arrival, departure, guest registration, concierge services, club services, reservations department, venue and meeting rooms, booking services, airport services, travel desk services, valet services, telephone services, guest inquiries, security services etc.
- Ensure the visitors are identified as per their VIP level (using the Tier system) and provided the VIP status across the Design District using the VIP level service procedures.
- Create innovative amenities programming and giveaways for our VIP guests and Club guests.
- Ensure a seamless and personalized guest journey: From pre-arrival communication to departure, anticipating and exceeding guest expectations.
- Maintain high standards of guest service: Ensuring the team provides prompt, efficient, courteous, and professional service always.
- Handle guest complaints and feedback effectively: Resolving issues promptly and professionally, ensuring guest satisfaction.
- Develop and implement guest recognition programs: To enhance guest loyalty and create memorable experiences.
- Maintain a strong presence in the lobby: Interacting with guests and ensuring their needs are met.
- Ensuring highest guest delight for all visitors to the restaurant and bars and events across Design District or at the location outside the premises catering to our brand guests.
- Ensuring feedback, if any, is incorporated and considered to offer improvements in our process and rectification of the concerns highlighted.
Team Leadership & Management:
- Recruit, train, and develop front office staff: Including front desk agents, concierge, and other relevant team members across all sections planned and stated above.
- Supervise and motivate the front office team: Fostering a positive and collaborative work environment.
- Conduct regular performance evaluations: Providing feedback and identifying areas for improvement.
- Schedule and manage staff effectively: Ensuring adequate coverage to meet operational demands.
- Conduct regular team meetings: To communicate updates, share best practices, and address any concerns.
- Foster a culture of teamwork and continuous learning: Within the front office department.
- To ensure that employees in the department conform to house rules and policies of the organization.
- To initiate the performance evaluation of departmental team.
- Ensuring all the KRA’s of team to be maintained and reviewed every quarter.
Operational Efficiency & Standards:
- Ensure execution of organizational policies and procedures: Maintaining operational efficiency and consistency.
- Manage and monitor room inventory and availability: Optimizing occupancy and revenue.
- Oversee the accuracy of guest billing and financial transactions: Ensuring proper accounting procedures are followed.
- Maintain and update guest records and information: Ensuring data privacy and security.
- Monitor and control front office expenses: Ensuring cost-effectiveness within the department.
- Ensure the front office area is always presentable and well-maintained: Reflecting the luxury standards of the organization.
- Liaise with other departments: Such as housekeeping, food & beverage, and sales & marketing, finance etc. to ensure smooth operations and guest satisfaction.
- To attend meetings with President Hospitality, General Manager and Leadership team and to conduct daily departmental briefings and debriefs and departmental meetings as per company policy.
- To maintain and enforce such systems and methods in Front Office Operations as laid down by the management.
Financial & Administrative Responsibilities:
- Assist & support in the preparation of departmental budgets: And monitor performance against budget.
- Prepare and analyze front office reports: Providing insights into occupancy, revenue, and guest feedback. Target is to ensure that the conversions of sales target is at 100% approximately.
- Ensure compliance with all relevant legal and regulatory requirements.
- To ensure regular sales calling for promoting business, wherever applicable.
Qualifications & Skills:
- Bachelor's degree in Hospitality Management or a related field.
- 4-6 years of experience in front office operations, with at least 2 years from luxury hotel environment.
- Excellent communication and interpersonal skills: With the ability to interact effectively with guests from diverse backgrounds.
- Exceptional guest service orientation: With a passion for exceeding guest expectations.
- Excellent problem-solving and decision-making skills.
- Proficiency in property management software and reservation systems.
- Strong organizational and time management skills.
- Attention to detail and a commitment to accuracy.
Attributes:
- Professional and polished demeanor.
- Ability to work under pressure and handle demanding situations.
- Positive and proactive attitude.
- Discreet and trustworthy.
- Strong work ethic and a commitment to excellence.
www.stonexglobal.com
https://www.linkedin.com/company/stonex-india-private-limited
