Front Office Assistant

Job Title: Front Office Assistant/

Location:

Experience:

CTC:

Working Days:

Overview:

Assistant Center Manager

Key Responsibilities:

Operations Management

• Oversee daily clinic operations to ensure efficiency, quality, and client satisfaction.
• Manage scheduling, front-office functions, and staff performance.
• Maintain hygiene, safety, and regulatory compliance standards.
• Oversee inventory, consumables, and vendor coordination for uninterrupted operations.

Client Experience & Relationship Management

• Deliver exceptional client service and ensure a seamless experience throughout the client journey.
• Address client concerns, feedback, and service recovery with professionalism.
• Support marketing initiatives to drive retention and engagement.

Team Leadership & Performance

• Supervise, motivate, and train front-office and therapy teams for consistent service delivery.
• Conduct regular reviews, team meetings, and upskilling sessions.
• Foster a disciplined, positive, and client-centric culture.

Business & Reporting

• Support in achieving center revenue targets through upselling and cross-selling.
• Maintain accurate reports, KPIs, and operational dashboards.
• Collaborate with senior management to align operations with strategic goals.

Required Skills & Qualifications:

• Minimum 5 years of experience in clinic, wellness, healthcare, or hospitality management.
• Proven leadership, team management, and client service expertise.
• Strong communication and organizational skills.
• Proficiency in CRM, billing, and scheduling systems (preferred).
• Ability to multitask and perform under pressure.
• Graduate or postgraduate degree in Hospitality, Business Management, or Healthcare Administration.