Fraud Analyst

Key Critical Skills Required For This Role Include

• A fraud analyst must possess strong analytical skills to identify patterns, trends, and anomalies in data that may indicate fraudulent activity.
• Attention to detail is crucial for a fraud analyst to spot discrepancies and inconsistencies in financial records or transactions.
• Effective communication skills are essential for a fraud analyst to collaborate with other team members, report findings to management, and communicate with external stakeholders.
• Fraud analysts must be able to think critically and creatively to solve complex problems and identify solutions to prevent and detect fraud.
• A strong understanding of fraud detection techniques, tools, and technologies is essential for a fraud analyst to effectively identify and prevent fraudulent activity.
• Fraud analysts must have a good understanding of regulatory requirements and compliance standards related to fraud prevention and detection.
• Proficiency in using data, software, and systems is important for a fraud analyst to effectively analyze and interpret data to detect fraudulent activity.
• Minimum Qualification – bachelor’s degree.
  

Purpose of the role

Accountabilities

• Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud.
• Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
• Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
• Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement.
• Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.
  

Analyst Expectations

• To meet the needs of stakeholders/ customers through operational excellence and customer service
• Perform prescribed activities in a timely manner and to a high standard
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgements based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.