Fraud Analyst

The Operations Support Analyst 1 within the Fraud Operations team is a mid-level position that involves providing operational support services. These services include record/documentation maintenance, storage and retrieval of records, account maintenance, imaging, and account opening in collaboration with the Fraud Operations Team. As an Ops Support Analyst 1, you will act as a liaison between operations staff, relationship managers, project managers, custodians, and clients. Your main objective is to offer day-to-day operational support in accordance with Citi fraud operations support and processes. Your role also involves assisting in managing fraud losses by ensuring that analysts make appropriate decisions using a risk/reward balance methodology. Please note that the candidate must be comfortable working night shifts. Responsibilities: - Conduct short and long-term forecasting analysis and standardized fraud analysis - Make judgments based on practice and precedence, working within guidelines and under general supervision - Develop and maintain a working knowledge of business/industry standards and practices - Demonstrate a fundamental understanding of how the team interacts with others to achieve area objectives - Identify inconsistencies in data or results and communicate information concisely and logically - Have a direct impact on the business through the quality of tasks/services provided - Assess risk appropriately when making business decisions, with a focus on the firm's reputation and safeguarding Citigroup, its clients, and assets - Analyze fraud trends - Support organizational objectives in fraud review - Serve as a Subject Matter Expert (SME) for fraud review Qualifications: - Minimum of 6 years of relevant experience in a related role - Knowledge and previous experience in the Investigation and Fraud claims process - Experience in trend analysis and alerts for early fraud detection - Extensive knowledge of the Bank's Transactional Processing platforms and Chargeback cycle - Proficiency in Microsoft Office and Access - Demonstrated clear and concise written and verbal communication skills - Ability to remain unbiased in a diverse working environment Education: - Bachelor's degree/University degree or equivalent experience,