Ocrolus

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. We are looking for a Senior Software Engineer with a solid technical background and highly skilled in building scalable distributed systems. The candidate is capable of working in a fast-paced environment, and willing to take ownership to demonstrate engineering excellence. What you'll do: Designing, implementing, and maintaining Microservices using Go, Python and Java. Designing and developing cloud based software products conforming to industry best practices. Build systems, services, and tools to handle new Ocrolus products and business requirements that securely scale over millions of transactions. Build and scale our fast-growing online services and data pipelines. Collaborate with other teams on security, reliability, and automation. Supporting the testing process, troubleshooting issues and resolving them. Who we're looking for: (Skill Sets and Qualifications) Bachelor's degree in Computer Science or related field. 5+ years engineering experience. Expert in Go and/or Python and/or Java and experience in building complex systems and applications. Solid database skills (Postgres, MySQL etc) and data modeling experience. Experience with Web Frameworks like Spring, Flask, and related ecosystems Strong problem-solving and communication skills. Can contribute best-practices and architectural leadership to our backend applications and help pick the architecture, frameworks and tooling for our next generation platform. Experience leading and owning projects from beginning to end. Experience with agile methodologies and automated testing. Familiarity with containerization, microservices architecture, continuous integration, Amazon Web Services, and deployment. Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together. Show more Show less

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. We are looking for a Senior Software Engineer - Full-stack with a solid technical background and highly skilled in building scalable distributed systems. The candidate is capable of working in a fast-paced environment, and willing to take ownership to demonstrate engineering excellence. What you'll do: Designing, implementing, and maintaining Microservices using TypeScript, React, and Go and/or Python and/or Java. Designing and developing cloud based software products conforming to industry best practices. Build systems, services, and tools to handle new Ocrolus products and business requirements that securely scale over millions of transactions. Build and scale our fast-growing online services and data pipelines. Collaborate with other teams on security, reliability, and automation. Supporting the testing process, troubleshooting issues and resolving them. Who we're looking for: (Skill Sets and Qualifications) Bachelor's degree in Computer Science or related field. 5+ years engineering experience. Expert in Java and experience in building complex service applications in Java, and solid understanding of the JVM. Solid database skills (Postgres, MySQL etc) and data modeling experience. Experience with Frameworks like the React Ecosystem, Spring, Flask and related ecosystems. Strong problem-solving and communication skills. Can contribute best-practices and architectural leadership to our frontend and backend applications and help pick the architecture, frameworks and tooling for our next generation platform. Experience leading and owning projects from beginning to end. Familiarity with containerisation, microservices architecture, continuous integration, Amazon Web Services and deployment. Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together. Show more Show less

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. Summary: Ocrolus is a business that is built around data. Understanding our data and unlocking its value is central to our continued growth and success. We are looking for Lead Data Analyst team to work with our company data and help roll out our new streaming data & self-serve analytics platform. This is a huge opportunity to support our company mission, and we are excited to talk to candidates with a range of interesting backgrounds! We value technical and scientific rigor, as well as strategic engagement, and cultivating a bias toward action. Every member of our Business Analytics team will have interesting problems they are working on. What you'll do: Design and implement data architecture solutions that optimize data processes and improve efficiency. Preferred experience with AWS or Azure cloud architecture & Certifications in Tableau desktop or Snowflake. Create and maintain end-to-end data pipelines from streaming platforms like Kafka to ensure real-time data availability on Snowflake or any other Database/ Data Warehouse Build and optimize OLTP & OLAP dashboards for analytical reporting, enabling data-driven decision-making using any visualization tools such as Power BI or Tableau Write and optimize SQL queries to extract, manipulate, and analyze large datasets for business insights. Extensive knowledge of Python for data integration, manipulation and automation. Lead and mentor a team of data analysts, ensuring high-quality analysis and insights are delivered to stakeholders. Collaborate with cross-functional teams to gather business requirements and translate them into technical specifications. Optimize and streamline existing analytics processes to enhance reporting capabilities. Manage relationships with key stakeholders, understanding their data needs and delivering timely, actionable insights. What you'll bring: Bachelor's or Master's degree in Data Science, Computer Science, Information Systems, or a related field. 4 to 6 years of experience in data analytics, data architecture, and process optimization. Expertise in SQL: writing complex queries, optimizing database performance, and managing large datasets. Experience in building data pipelines from streaming platforms like Kafka and integrating it with Snowflake Proven experience in developing and optimizing OLTP & OLAP dashboards and Proficiency in any visualization tool like Power BI or Tableau High level knowledge of Python for data integration, manipulation and automation. Strong experience with data architecture, process optimization, and ETL pipeline management. Demonstrated experience in team leadership and mentoring junior analysts. Excellent stakeholder management skills with the ability to communicate effectively across technical and non-technical teams. Extra Credit: Experience on working on AWS Cloud Environment & Snowflake database Experience in any of the Market Standard ETL tools like Informatica, ODI etc Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together. Show more Show less

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. The Associate -Facilities & Administration is responsible for managing and coordinating administrative tasks to ensure smooth office operations. The role involves handling day-to-day office activities, maintaining records, managing correspondence, and supporting organizational needs. What you'll do: Office Management Oversee the maintenance and organization of office facilities, supplies, and equipment. Ensure a clean, safe, and professional office environment. Coordinate office repairs and liaise with vendors or service providers. Administrative Support Schedule and coordinate meetings, appointments, and travel arrangements. Manage correspondence, including emails, phone calls, and physical mail. Prepare reports, presentations, and other documents as required. Record Keeping Maintain and update administrative records, databases, and filing systems. Ensure proper documentation and compliance with company policies. Event Coordination Assist in organizing company events, meetings, and workshops. Handle logistics for training sessions or employee engagement activities. Vendor and Inventory Management Monitor and manage inventory of office supplies and reorder as necessary. Liaise with suppliers to negotiate contracts and maintain relationships. Compliance and Policy Adherence Ensure adherence to company policies, procedures, and standards. Assist with audits and compliance-related documentation. Team Collaboration Provide administrative support to various departments as required. Coordinate with internal teams for smooth workflow. What you'll bring: Education : Bachelor's degree in Business Administration, Office Management, or a related field. Experience : 1-3 years of administrative or office management experience preferred. Skills : Strong organizational and multitasking abilities. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). Excellent communication and interpersonal skills. Attention to detail and problem-solving capabilities. Ability to work independently and as part of a team. Key Attributes Proactive and resourceful in handling tasks. Professional demeanor and confidentiality. Ability to manage time effectively and prioritize tasks. Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. We are looking for a Senior Software Engineer - Full-stack with a solid technical background and highly skilled in building scalable distributed systems. The candidate is capable of working in a fast-paced environment, and willing to take ownership to demonstrate engineering excellence. What you'll do: Design, implement, and maintain Microservices using TypeScript, React, Go, Python and/or Java. Design and develop cloud based software products conforming to industry best practices. Build systems, services, and tools to handle new Ocrolus products and business requirements that securely scale over millions of transactions. Build and scale our fast-growing online services and data pipelines. Collaborate with other teams on security, reliability, and automation. Provide support with the testing process, troubleshooting issues and resolving them. Who we're looking for: (Skill Sets and Qualifications) Bachelor's degree in Computer Science or related field. 5+ years engineering experience. Expert-level proficiency with React + Typescript and Python + Flask ecosystems. Solid database skills (Postgres, MySQL etc) and data modeling experience. Practical experience in Java and Spring Boot framework. Strong problem-solving and communication skills. Can contribute best-practices and architectural leadership to our frontend and backend applications and help pick the architecture, frameworks and tooling for our next generation platform. Experience leading and owning projects from beginning to end. Familiarity with containerisation, microservices architecture, continuous integration, Amazon Web Services and deployment. Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. Job Summary We are looking for a highly motivated Senior QA Engineer to join our SMB product engineering team. In this role, you'll play a key part in ensuring the quality and reliability of our client-facing and internal applications by developing and executing both manual tests and automated tests. You'll work closely with engineers, product managers, and designers to ensure the correct functionality of our client-facing user experiences, validate REST API data integrity, and help drive a culture of quality across the team. The ideal candidate is detail-oriented, proactive, and comfortable navigating complex systems—bringing both strong technical skills and a collaborative mindset to support our fast-paced, high-impact engineering teams. Responsibilities Design and implement comprehensive test plans and detailed test cases that align with product goals and technical specifications Execute a wide variety of testing approaches including functional, integration, regression, exploratory, and performance testing across web and backend systems Identify, log, and manage defects throughout the software development lifecycle; work closely with engineering teams to triage and resolve issues efficiently Collaborate with product owners, stakeholders, and engineers to plan and manage feature rollouts, including owning the QA sign-off process for releases Develop, maintain, and scale automated test suites for REST APIs using tools like Postman, and UI automation using Playwright with JavaScript/TypeScript/Java Write and execute SQL queries to validate backend logic, perform data integrity checks, and support test data generation Analyze logs, API responses, and metrics using tools like Sentry, Grafana, and Heap to validate issues, monitor test environments, and support root cause analysis Collaborate with designers and frontend developers to ensure UI reliability and usability, using design tools like Figma Take initiative to optimize existing QA workflows, identify areas for process improvements, and propose and implement tooling enhancements Contribute to a culture of quality by championing best practices in test coverage, documentation, and risk-based testing Ensure high customer satisfaction with our products and features Who we're looking for: (Skill Sets and Qualifications) Skills & Qualifications 5+ years of experience in a QA Engineer or Test Automation Engineer role within an fast-paced agile environment Strong understanding of QA methodologies, test planning, test execution, and defect management Proficiency in API testing using Postman and SQL Experience with automated UI testing, ideally using Playwright or Cypress with JavaScript/TypeScript/Java Familiarity with CI/CD tools like Jenkins, Github actions and issue tracking systems such as JIRA Experience working with monitoring/logging tools like Sentry and Grafana Ability to read and understand JSON structures and work comfortably with RESTful APIs Comfortable working in a highly collaborative cross-functional team environment Strong communication and problem-solving skills, with the ability to clearly document test plans and findings Self-starter with a growth mindset who can manage their time effectively and complete duties without heavy oversight Good to have: Has QA experience of financial technology platforms or document automation systems. Experience with financial data aggregation, data processing systems, or document processing platforms is highly desirable. Security testing knowledge would be good to have Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

At Ocrolus, we believe that companies operate most effectively when they concentrate on their core business and leverage automation for other tasks. Our mission is to drive the digital lending ecosystem and assist financial services organizations in making well-informed decisions using reliable data and unmatched efficiency. Ocrolus" Human-in-the-Loop document automation software boasts an impressive accuracy rate of over 99%. We are revolutionizing the industry by replacing outdated OCR vendors with accuracy rates capped at 75-80%. Additionally, we are enhancing the automated tasks that humans often perform, which can be costly, error-prone, and time-consuming. By enabling lenders to analyze a variety of financial data sources more effectively, Ocrolus is creating a level playing field for borrowers, expanding access to credit at a reduced cost. As a member of our team, your responsibilities will include: - Implementing Human Resources programs and policies. - Conducting onboarding activities, such as new hire inductions, facilitating HR and Compliance training, and granting access to internal systems. - Managing off-boarding activities, including obtaining clearances from all departments and deactivating access. - Designing, implementing, and overseeing employee engagement initiatives to cultivate a positive work environment. - Addressing employee grievances efficiently and escalating issues as necessary. - Providing HR support to managers and other departments. - Managing conduct and performance issues, including drafting PIP documentation, issuing warnings, conducting disciplinary meetings, and coordinating terminations. - Conducting exit interviews and sharing feedback with the Head of People. - Developing and organizing recurring Employee Engagement Activities. - Working 24/7 on rotational shifts (monthly basis). We are looking for candidates who possess: - 3 to 5 years of experience in HR Operations. - Strong communication skills. - Focus on excellence and continuous improvement. - Adaptability and intellectual curiosity. - Timely task delivery in an organized manner. - Attention to detail. - Ability to handle sensitive conversations. - Excellent feedback skills. - Comfortable working night shifts. - An MBA in HR would be a plus. Life at Ocrolus is about building the future of fintech together. We are a diverse team united by values of Empathy, Curiosity, Humility, and Ownership. We value every individual and offer equal opportunities regardless of race, gender, age, disability, national origin, or any other legally protected rights. Join us and be part of an extraordinary team that supports your growth and development both in and out of the office. We are excited to hear from you!,

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business. Job Description: We are seeking a detail-oriented and articulate Customer Support Associate to join our support team. The ideal candidate will bring strong written and verbal communication skills , a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach. Key Responsibilities: Serve as the first point of contact for customers via email, chat, or phone. Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution. Deliver prompt, accurate, and courteous responses to customer inquiries and issues. Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data. Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems. Contribute to improving support documentation, FAQs, and internal knowledge bases. Support service-level agreements (SLAs) and meet quality and responsiveness KPIs. Required Skills: Bachelor of Commerce (B.Com) and able to comprehend balance sheet . Experience 1-3yrs Excellent written and verbal communication skills with a professional and empathetic tone. Strong analytical and logical reasoning capabilities. Proficient in MS Office (especially Excel and Word). Ability to handle multiple tasks, prioritize issues, and manage time effectively. Collaborative mindset with a willingness to learn and adapt. Preferred Skills: Familiarity with ticketing systems and customer support metrics. Understanding of data integrity and confidentiality best practices. Previous experience in Mortgage, fintech, or SaaS industry (preferred but not mandatory). Life at Ocrolus We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business. Job Description: We are seeking a detail-oriented and articulate Customer Support Associate to join our support team. The ideal candidate will bring strong written and verbal communication skills , a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach. Key Responsibilities: Serve as the first point of contact for customers via email, chat, or phone. Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution. Deliver prompt, accurate, and courteous responses to customer inquiries and issues. Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data. Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems. Contribute to improving support documentation, FAQs, and internal knowledge bases. Support service-level agreements (SLAs) and meet quality and responsiveness KPIs. Required Skills: Bachelor of Commerce (B.Com) and able to comprehend balance sheet . Experience 1-3yrs Excellent written and verbal communication skills with a professional and empathetic tone. Strong analytical and logical reasoning capabilities. Proficient in MS Office (especially Excel and Word). Ability to handle multiple tasks, prioritize issues, and manage time effectively. Collaborative mindset with a willingness to learn and adapt. Preferred Skills: Familiarity with ticketing systems and customer support metrics. Understanding of data integrity and confidentiality best practices. Previous experience in Mortgage, fintech, or SaaS industry (preferred but not mandatory). Life at Ocrolus We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. Job Description: We are seeking a detail-oriented and articulate Customer Support Associate to join our support team. The ideal candidate will bring strong written and verbal communication skills , a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach. Key Responsibilities: Serve as the first point of contact for customers via email, chat, or phone. Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution. Deliver prompt, accurate, and courteous responses to customer inquiries and issues. Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data. Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems. Contribute to improving support documentation, FAQs, and internal knowledge bases. Support service-level agreements (SLAs) and meet quality and responsiveness KPIs. Required Skills: Bachelor of Commerce (B.Com) and able to comprehend balance sheet . Experience 1-3yrs Excellent written and verbal communication skills with a professional and empathetic tone. Strong analytical and logical reasoning capabilities. Proficient in MS Office (especially Excel and Word). Ability to handle multiple tasks, prioritize issues, and manage time effectively. Collaborative mindset with a willingness to learn and adapt. Preferred Skills: Familiarity with ticketing systems and customer support metrics. Understanding of data integrity and confidentiality best practices. Previous experience in Mortgage, fintech, or SaaS industry (preferred but not mandatory). Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, you are on a mission to help lenders automate workflows with confidence, streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. The AI-powered data and analytics platform at Ocrolus is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with the human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to advanced fraud detection and comprehensive cash flow and income analytics, customers achieve greater efficiency in risk management and provide expanded access to credit, ultimately creating a more inclusive financial system. We are seeking a detail-oriented and articulate Customer Support Associate to join our support team. The ideal candidate will bring strong written and verbal communication skills, a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach. **Key Responsibilities:** - Serve as the first point of contact for customers via email, chat, or phone. - Handle incoming customer calls and work on support tickets to resolve queries and ensure timely issue resolution. - Deliver prompt, accurate, and courteous responses to customer inquiries and issues. - Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data. - Maintain thorough documentation of customer interactions, queries, and resolutions. - Monitor and track common issues to help identify trends and escalate systemic problems. - Contribute to improving support documentation, FAQs, and internal knowledge bases. - Support service-level agreements (SLAs) and meet quality and responsiveness KPIs. **Required Skills:** - Bachelor of Commerce (B.Com) and able to comprehend balance sheet. - Experience 1-3 years. - Excellent written and verbal communication skills with a professional and empathetic tone. - Strong analytical and logical reasoning capabilities. - Proficient in MS Office (especially Excel and Word). - Ability to handle multiple tasks, prioritize issues, and manage time effectively. - Collaborative mindset with a willingness to learn and adapt. **Preferred Skills:** - Familiarity with ticketing systems and customer support metrics. - Understanding of data integrity and confidentiality best practices. - Previous experience in Mortgage, fintech, or SaaS industry (preferred but not mandatory). At Ocrolus, we are a team of builders, thinkers, and problem solvers who care deeply about our mission and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy, Curiosity, Humility, and Ownership. We believe diverse perspectives drive better outcomes, and we are committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.,

At Ocrolus, we believe in enabling companies to focus on their core business by leveraging automation to optimize processes. We are dedicated to powering the digital lending ecosystem and assisting financial services firms in making informed decisions efficiently and accurately. Ocrolus specializes in Human-in-the-Loop document automation software that boasts an impressive accuracy rate of over 99%. By surpassing traditional OCR vendors limited to 75-80% accuracy, we are revolutionizing the industry and streamlining operations that are often error-prone, costly, and time-consuming. Our goal is to empower lenders to analyze a wide array of financial data sources effectively, thereby promoting fair access to credit at reduced costs. As a part of our team, you will be responsible for the following key tasks: - Implementing Human Resources programs & policies. - Conducting comprehensive onboarding activities for new hires, including facilitating HR & Compliance related training, and providing access to internal systems. - Managing off-boarding processes such as coordinating clearances across departments and deactivating access. - Designing, implementing, and overseeing employee engagement initiatives to cultivate a positive work environment. - Handling employee grievances efficiently and escalating them as necessary for resolution. - Offering HR support to managers and various functions within the organization. - Managing conduct and performance issues, including preparing documentation, issuing warnings, conducting meetings, and coordinating terminations. - Conducting exit interviews and sharing feedback with the Head of People. - Organizing recurring Employee Engagement Activities. - Being available for a 24*7 Rotational Shift on a monthly basis. Qualifications and skills we are looking for in potential candidates: - 3 to 5 years of experience in HR Operations. - Strong communication skills. - Commitment to continuous improvement. - Adaptability and intellectual curiosity. - Timely and organized task completion. - Attention to detail. - Ability to handle sensitive conversations. - Excellent feedback delivery skills. - Willingness to work night shifts. - MBA in HR would be considered a valuable addition. At Ocrolus, we offer a vibrant work environment where you will collaborate with exceptional individuals and have access to development opportunities that enrich your personal and professional growth. Our team values Empathy, Curiosity, Humility, and Ownership, creating a diverse and inclusive culture where every individual is welcomed and provided with equal opportunities, regardless of their background or identity. We are excited to receive your application and look forward to potentially welcoming you to our team at Ocrolus.,

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. We are looking for an exceptionally skilled Senior Software Enginee r with a solid technical background and leadership skills, able to work in a fast-paced environment, and help architect and build the next generation of our backend applications. What you'll do: Designing, implementing, and maintaining Microservices using Python. Designing and developing cloud based software products conforming to industry best practices. Build systems, services, and tools to handle new Ocrolus products and business requirements that securely scale over millions of transactions. Build and scale our fast-growing online services and data pipelines. Collaborate with other teams on security, reliability, and automation. Supporting the testing process, troubleshooting issues and resolving them. What you'll bring: Bachelor's degree in Computer Science or related field. 5+ years engineering experience. Expert in Python and experience in building complex systems and applications. Solid database skills (Postgres, MySQL etc) and data modeling experience. Experience with Web Frameworks like Spring, Flask, and related ecosystems Strong problem-solving and communication skills. Can contribute best-practices and architectural leadership to our backend applications and help pick the architecture, frameworks and tooling for our next generation platform. Experience leading and owning projects from beginning to end. Experience with agile methodologies and automated testing. Familiarity with containerization, microservices architecture, continuous integration, Amazon Web Services, and deployment. Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business. Summary As a Fraud Analyst at Ocrolus, you will play a pivotal role in strengthening our Detect product by reviewing machine-generated fraud signals, identifying gaps in detection logic, and recommending improvements grounded in real-world fraud behaviors. Collaborating closely with product, engineering, and ML/data science teams, you will help ensure our fraud detection models are accurate, scalable, and trustworthy for financial services clients. We are seeking a sharp, investigative professional with 3–5 years of document-centric fraud risk experience ideally within fintech, lending, or banking where detecting synthetic identities and reviewing financial documents such as paystubs, bank statements, and W-2s are central to risk workflows. Key Responsibilities Review machine-generated fraud signals to evaluate accuracy, false positives, and missed detections. Design and test detection rules and thresholds for identifying document-based fraud (e.g., tampering, synthetic documents, inconsistencies). Validate performance of fraud detection models against known fraud patterns and client-flagged cases. Provide domain-specific feedback on fraud trends across bank statements, paystubs, tax documents, and IDs. Annotate and classify documents to improve supervised training datasets. Collaborate with Product and Engineering teams to refine scoring logic, severity classification, and signal design. Contribute to ongoing model retraining cycles, testing initiatives, and data quality initiatives. Analyze edge cases and ambiguous documents to refine fraud detection boundaries and reduce gray zones. Research emerging fraud techniques and document forgery trends (including AI-generated fakes) to inform system enhancements. Maintain a fraud knowledge base, including signal definitions, fraud playbooks, and annotation guidelines. Support customer success and operations teams by investigating escalated fraud cases and explaining system decisions. Assist in evaluating third-party fraud signal vendors and benchmarking their performance against internal systems. Preferred Qualifications 3–5 years of experience in fraud or risk analysis, preferably in a fintech, banking, or credit/lending environment ideally spanning Exposure to Intelligent Document Processing (IDP) flows that involve tamper detection or metadata scrutiny. Experience in working with AI/ML-driven fraud tooling, anomaly detection, and risk scoring systems across the financial ecosystem. Synthetic identity fraud, document forgery detection, and KYC/AML procedures. Strong understanding of financial documents such as W-2s, 1040s, paystubs, bank statements, and identity forms. Familiarity with fraud typologies (document forgery, synthetic identity, income misrepresentation, etc.) Experience using fraud detection tools, case management systems, or decision engines. Ability to interpret model outputs, scoring systems, and signal-based decisioning frameworks. Detail-oriented with strong analytical, written, and communication skills. Bonus: Experience working with OCR, metadata forensics, or document verification tools. Why Join Us? Join a fast-growing AI-focused fraud team tackling real-world financial crime Opportunity to shape the future of document fraud detection Cross-functional exposure to Product, Engineering, ML and Data Scienceke a measurable impact on fraud prevention and trust in financial systems Life at Ocrolus We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together. Create a Job Alert Interested in building your career at Ocrolus Inc.? Get future opportunities sent straight to your email. Create alert

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. We are looking for a Software Enginee r with a solid technical background and highly skilled in building scalable distributed systems. The candidate is capable of working in a fast-paced environment, and willing to take ownership to demonstrate engineering excellence. We have tons of complex technical problems for example: Build document execution planning system Build time constraint document extraction platform using AI and ML technologies Build self learning system to achieve high accuracy of data extraction Build blazing fast data extraction platform without compromising accuracy If you are excited about such problem statements and have skills to build such a system, you are the ideal candidate, please apply now, we have limited positions. What you'll do: Designing, implementing, and maintaining Microservices using Python or Java. Designing and developing cloud based software products conforming to industry best practices. Build systems, services, and tools to handle new Ocrolus products and business requirements that securely scale over millions of transactions. Build and scale our fast-growing online services and data pipelines. Collaborate with other teams on security, reliability, and automation. Supporting the testing process, troubleshooting issues and resolving them. Who we're looking for: (Skill Sets and Qualifications) Bachelor's degree in Computer Science or related field. 2+ years engineering experience. Expert in Python and/or Java and experience in building complex systems and applications. Solid database skills (Postgres, MySQL etc) and data modeling experience. Experience with Web Frameworks like Spring, Flask, and related ecosystems Strong problem-solving and communication skills. Can contribute best-practices and architectural leadership to our backend applications and help pick the architecture, frameworks and tooling for our next generation platform. Experience leading and owning projects from beginning to end. Experience with agile methodologies and automated testing. Familiarity with containerisation, microservices architecture, continuous integration, Amazon Web Services, and deployment. Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. Summary As a Fraud Analyst at Ocrolus, you will play a pivotal role in strengthening our Detect product by reviewing machine-generated fraud signals, identifying gaps in detection logic, and recommending improvements grounded in real-world fraud behaviors. Collaborating closely with product, engineering, and ML/data science teams, you will help ensure our fraud detection models are accurate, scalable, and trustworthy for financial services clients. We are seeking a sharp, investigative professional with 3–5 years of document-centric fraud risk experience ideally within fintech, lending, or banking where detecting synthetic identities and reviewing financial documents such as paystubs, bank statements, and W-2s are central to risk workflows. Key Responsibilities Review machine-generated fraud signals to evaluate accuracy, false positives, and missed detections. Design and test detection rules and thresholds for identifying document-based fraud (e.g., tampering, synthetic documents, inconsistencies). Validate performance of fraud detection models against known fraud patterns and client-flagged cases. Provide domain-specific feedback on fraud trends across bank statements, paystubs, tax documents, and IDs. Annotate and classify documents to improve supervised training datasets. Collaborate with Product and Engineering teams to refine scoring logic, severity classification, and signal design. Contribute to ongoing model retraining cycles, testing initiatives, and data quality initiatives. Analyze edge cases and ambiguous documents to refine fraud detection boundaries and reduce gray zones. Research emerging fraud techniques and document forgery trends (including AI-generated fakes) to inform system enhancements. Maintain a fraud knowledge base, including signal definitions, fraud playbooks, and annotation guidelines. Support customer success and operations teams by investigating escalated fraud cases and explaining system decisions. Assist in evaluating third-party fraud signal vendors and benchmarking their performance against internal systems. Preferred Qualifications 3–5 years of experience in fraud or risk analysis, preferably in a fintech, banking, or credit/lending environment ideally spanning Exposure to Intelligent Document Processing (IDP) flows that involve tamper detection or metadata scrutiny. Experience in working with AI/ML-driven fraud tooling, anomaly detection, and risk scoring systems across the financial ecosystem. Synthetic identity fraud, document forgery detection, and KYC/AML procedures. Strong understanding of financial documents such as W-2s, 1040s, paystubs, bank statements, and identity forms. Familiarity with fraud typologies (document forgery, synthetic identity, income misrepresentation, etc.) Experience using fraud detection tools, case management systems, or decision engines. Ability to interpret model outputs, scoring systems, and signal-based decisioning frameworks. Detail-oriented with strong analytical, written, and communication skills. Bonus: Experience working with OCR, metadata forensics, or document verification tools. Why Join Us? Join a fast-growing AI-focused fraud team tackling real-world financial crime Opportunity to shape the future of document fraud detection Cross-functional exposure to Product, Engineering, ML and Data Scienceke a measurable impact on fraud prevention and trust in financial systems Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. We are looking for a Senior Software Enginee r with a solid technical background and highly skilled in building scalable distributed systems, also good in data analysis and build feature/system based on data pattern. The candidate is capable of working in a fast-paced environment, and willing to take ownership to demonstrate engineering excellence. We have tons of complex technical problems specific to Detect platform for example: Build detect signal generation system Build time constraint fraud pattern identification using AI and ML technologies Build self learning system to achieve high accuracy of fraud data If you are excited about such problem statements and have skills to build such a system, you are the ideal candidate, please apply now, we have limited positions. What you'll do: Designing, implementing, and maintaining Microservices using Python, Go and Java. Designing and developing cloud based software products conforming to industry best practices. Build systems, services, and tools to handle new Ocrolus products and business requirements that securely scale over millions of transactions. Build and scale our fast-growing online services and data pipelines. Collaborate with other teams on security, reliability, and automation. Supporting the testing process, troubleshooting issues and resolving them. Who we're looking for: (Skill Sets and Qualifications) Bachelor's degree in Computer Science or related field. 3+ years engineering experience. Expert in Java and/or Python and experience in building complex systems and applications. Solid database skills (Postgres, MySQL etc) and data modeling experience. Experience with Web Frameworks like Spring, Flask, and related ecosystems Strong problem-solving and communication skills. Can contribute best-practices and architectural leadership to our backend applications and help pick the architecture, frameworks and tooling for our next generation platform. Experience leading and owning projects from beginning to end. Experience with agile methodologies and automated testing. Familiarity with containerisation, microservices architecture, continuous integration, Amazon Web Services, and deployment. Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. Summary : We're looking for a strong Product designer to help us continue to push the boundaries of what is possible. You'll help define the product experience across Ocrolus's Customer facing Dashboard for small and medium business (SMB) lenders, partnering with external and internal users, product management, UX Research, and engineering to make sure we continue to lead and innovate by UI/UX problems within our platform today. This is a role for a creative individual with excellent aesthetic judgment, eagerness to experiment with AI tools, and ability to collaborate within a team environment. You'll progress the Ocrolus customer experience and inspire and elevate the team by conducting user research, proposing new designs, making product suggestions, and working directly with the SMB Product team, engineers, and customers. Your work will ensure that our customers feel delighted every time they use our suite of AI-based products for lenders. Responsibilities: Design simple, elegant, data-driven, user-centric interfaces that delight SMB lenders Define the user experience for our digital product, including the creation of process artifacts such as Personas, User Journeys, Information Architecture, Interaction patterns, task flows, sketches, wireframes, Visual Design, etc. Develop product UI/UX ideas based on customer audience interests. Identify and solve UI/UX problems for Verifiers on the platform (Ocrolus East and U.S.) Build functional prototypes to validate and test your designs. Look for opportunities to solve problems in unique and innovative ways. Help maintain visual and brand consistency between all products and platforms. Collaborate with stakeholders and multi-functional teams through ideation and brainstorming exercises to translate business goals into unique product experiences. Familiarity with Design Sprints or other standard UX workshops. Requirements: 4+ years of industry experience shipping software or web services. Comfort and familiarity using various AI tools (such as ChatGPT and Gemini, as well as AI assistants in common design tools) for efficiencies in daily work Experience and proficiency with Figma and Adobe Creative Cloud applications. Thorough understanding of JIRA and Agile processes and environments. Mastery of UX design and design thinking principles Ability to ensure that digital deliverables meet business requirements by leading the delivery production line (development, testing and implementation). Ease managing project workflows and deadlines with an emphasis on both quality and timely delivery. Strong information presentation (visual and written) skills. Understanding of business metrics and the ability to translate company goals and objectives into digital experiences. Problem-solving and adaptability skills– able to think on your feet. Design portfolio that demonstrates problem-solving for digital experiences and good branding aesthetics. Extra Credits: Positive attitude Adaptable Curious and Inquisitive Patient problem solver Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. Job Description: We are seeking a detail-oriented and articulate Customer Support Associate to join our support team. The ideal candidate will bring strong written and verbal communication skills , a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach. Key Responsibilities: Serve as the first point of contact for customers via email, chat, or phone. Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution. Deliver prompt, accurate, and courteous responses to customer inquiries and issues. Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data. Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems. Contribute to improving support documentation, FAQs, and internal knowledge bases. Support service-level agreements (SLAs) and meet quality and responsiveness KPIs. Required Skills: Bachelor of Commerce (B.Com) and able to comprehend balance sheet . Experience 1-3yrs Excellent written and verbal communication skills with a professional and empathetic tone. Strong analytical and logical reasoning capabilities. Proficient in MS Office (especially Excel and Word). Ability to handle multiple tasks, prioritize issues, and manage time effectively. Collaborative mindset with a willingness to learn and adapt. Previous experience in Mortgage domain Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET) Preferred Skills: Familiarity with ticketing systems and customer support metrics. Understanding of data integrity and confidentiality best practices. Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business. The Associate -Facilities & Administration is responsible for managing and coordinating administrative tasks to ensure smooth office operations. The role involves handling day-to-day office activities, maintaining records, managing correspondence, and supporting organizational needs. What you'll do: Office Management Oversee the maintenance and organization of office facilities, supplies, and equipment. Ensure a clean, safe, and professional office environment. Coordinate office repairs and liaise with vendors or service providers. Administrative Support Schedule and coordinate meetings, appointments, and travel arrangements. Manage correspondence, including emails, phone calls, and physical mail. Prepare reports, presentations, and other documents as required. Record Keeping Maintain and update administrative records, databases, and filing systems. Ensure proper documentation and compliance with company policies. Event Coordination Assist in organizing company events, meetings, and workshops. Handle logistics for training sessions or employee engagement activities. Vendor and Inventory Management Monitor and manage inventory of office supplies and reorder as necessary. Liaise with suppliers to negotiate contracts and maintain relationships. Compliance and Policy Adherence Ensure adherence to company policies, procedures, and standards. Assist with audits and compliance-related documentation. Team Collaboration Provide administrative support to various departments as required. Coordinate with internal teams for smooth workflow. What you'll bring: Education : Bachelor's degree in Business Administration, Office Management, or a related field. Experience : 1-3 years of administrative or office management experience preferred. Skills : Strong organizational and multitasking abilities. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). Excellent communication and interpersonal skills. Attention to detail and problem-solving capabilities. Ability to work independently and as part of a team. Key Attributes Proactive and resourceful in handling tasks. Professional demeanor and confidentiality. Ability to manage time effectively and prioritize tasks. Life at Ocrolus We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.