Franchise Relationship Manager

Position Overview:

The Franchise Relationship Manager is responsible for building and maintaining strong relationships with franchise partners to ensure their success and adherence to brand standards. This role acts as a critical liaison between franchisees and the corporate office, providing strategic, operational, and communication support to drive business growth and maintain operational excellence.

Job responsibilities:

• Develop and nurture long-term relationships with franchise partners to maximize engagement and collaboration.
• Provide ongoing operational support and guidance to franchisees, addressing day-to-day queries and challenges.
• Ensure franchise compliance with company policies, branding, and operational standards.
• Monitor franchise performance through regular reviews, data analysis, and site visits.
• Collaborate with franchisees to develop effective business strategies and tailored action plans.
• Facilitate communication between franchisees and internal teams, ensuring clarity and timely resolution of issues.
• Support new franchise onboarding, training programmes, and launch events.
• Identify opportunities for business expansion and assist the sales team with franchise recruitment efforts.
• Manage conflict resolution and proactively address concerns raised by franchise partners.
• Prepare reports and presentations for senior management on franchise health and market insights.
• Travel frequently to franchise locations to maintain strong onsite relationships and conduct evaluations.

Requirements

• Bachelor's degree in Business, Marketing, or a related discipline.
• 3-5 years of experience in franchise management, relationship management, or a similar role.
• Proven track record of effectively managing franchise or partner relationships.
• Strong understanding of franchise operations, compliance requirements, and business development.

Key Skills

• Excellent interpersonal, communication, and negotiation skills.
• Strong analytical capabilities with attention to detail.
• Problem-solving mindset and conflict management expertise.
• Ability to work independently and travel regularly.
• Proficient in CRM software and MS Office.
• Customer-focused with a proactive and collaborative approach