Franchise Business Manager

You will oversee a cluster of franchise outlets—ensuring core business health—while leading end-to-end training, audit, and quality-control programs that guarantee brand consistency and operational excellence.

Core Responsibilities

• Act as single point of contact for assigned franchise partners.
• Monitor basic business metrics (monthly sales vs. target, P&L highlights).
• Flag key issues to Head – Franchise Operations for resolution.

Curriculum Development:

• Create turnkey modules covering product knowledge, service protocols, hygiene, POS usage, and customer-engagement skills.
• Update materials quarterly to incorporate new menu items, promotions, and compliance changes.
• Train-the-Trainer:
• Certify regional trainers through “train-the-trainer” workshops.
• Coach them on adult-learning techniques, classroom management, and assessment design.On-Site

Workshops:

• Conduct immersive, hands-on sessions at new and underperforming outlets.
• Use role-play, live demonstrations, and real-time feedback to build team confidence.

Audit Framework:

• Design and maintain scoring rubrics for hygiene, service speed, order accuracy, and ambience.
• Schedule quarterly “mystery shop” and surprise hygiene checks across all outlets.

Data-Driven Insights:

• Track outlet audit scores and training outcomes in a centralized dashboard.
• Identify recurring gaps (e.g., 25% of outlets scoring <80% on order-accuracy) and propose targeted retraining.

Corrective Action Plans:

• Issue formal non-compliance reports and partner with store managers to define remediation milestones.
• Validate implementation via follow-up audits within 30 days.

Continuous Improvement:

• Host monthly “quality forums” with regional teams to share best practices, case studies, and new SOPs.
• Pilot innovations (e.g., digital checklists, micro-learning videos) to boost audit scores by 10% y-o-y.

• Facilitate quarterly business reviews focused on training and quality trends.
• Advise on local marketing or product-rollout readiness based on readiness scores from audits.

• Training Completion & Coverage
• Trainer Certification
• Audit Score Improvement
• Compliance Remediation
• Franchisee Satisfaction
  

• Education: Graduate or Postgraduate in Hotel Management, Business, or Instructional Design.
• Experience: 4–7 years in QSR/retail operations with ≥ 2 years focused on training, quality, or audit.
• Technical: Familiarity with LMS platforms, basic data-analytics (Excel/dashboard tools).
• Soft Skills: Excellent facilitation, coaching, analytical thinking, and stakeholder management.