Santushti Shakes Pvt. Ltd.

2.1 Franchise Business Management - Act as single point of contact for assigned franchise partners. - Monitor basic business metrics (monthly sales vs. target, P&L highlights). - Flag key issues to Head – Franchise Operations for resolution. 2.2 Training Design & Delivery - Curriculum Development: - Create turnkey modules covering product knowledge, service protocols, hygiene, POS usage, and customer-engagement skills. - Update materials quarterly to incorporate new menu items, promotions, and compliance changes. - Train-the-Trainer: - Certify regional trainers through “train-the-trainer” workshops. - Coach them on adult-learning techniques, classroom management, and assessment design. - On-Site Workshops: - Conduct immersive, hands-on sessions at new and underperforming outlets. - Use role-play, live demonstrations, and real-time feedback to build team confidence. 2.3 Performance Evaluation & Quality Control - Audit Framework: - Design and maintain scoring rubrics for hygiene, service speed, order accuracy, and ambience. - Schedule quarterly “mystery shop” and surprise hygiene checks across all outlets. - Data-Driven Insights: - Track outlet audit scores and training outcomes in a centralized dashboard. - Identify recurring gaps (e.g., 25% of outlets scoring <80% on order-accuracy) and propose targeted retraining. - Corrective Action Plans: - Issue formal non-compliance reports and partner with store managers to define remediation milestones. - Validate implementation via follow-up audits within 30 days. - Continuous Improvement: - Host monthly “quality forums” with regional teams to share best practices, case studies, and new SOPs. - Pilot innovations (e.g., digital checklists, micro-learning videos) to boost audit scores by 10% y-o-y. 2.4 Franchisee Support & Relationship - Facilitate quarterly business reviews focused on training and quality trends. - Advise on local marketing or product-rollout readiness based on readiness scores from audits. 3. Key Result Areas (KRAs) KRA Training Completion & Coverage Trainer Certification Audit Score Improvement Compliance Remediation Franchisee Satisfaction Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person