Franchise Business Manager (with Training & Quality Oversight)

2.1 Franchise Business Management

- Act as single point of contact for assigned franchise partners.
- Monitor basic business metrics (monthly sales vs. target, P&L highlights).- Flag key issues to Head – Franchise Operations for resolution.

2.2 Training Design & Delivery

- Curriculum Development:
- Create turnkey modules covering product knowledge, service protocols, hygiene, POS usage, and customer-engagement skills.- Update materials quarterly to incorporate new menu items, promotions, and compliance changes.- Train-the-Trainer:- Certify regional trainers through “train-the-trainer” workshops.- Coach them on adult-learning techniques, classroom management, and assessment design.- On-Site Workshops:- Conduct immersive, hands-on sessions at new and underperforming outlets.- Use role-play, live demonstrations, and real-time feedback to build team confidence.

2.3 Performance Evaluation & Quality Control

- Audit Framework:
- Design and maintain scoring rubrics for hygiene, service speed, order accuracy, and ambience.- Schedule quarterly “mystery shop” and surprise hygiene checks across all outlets.- Data-Driven Insights:- Track outlet audit scores and training outcomes in a centralized dashboard.- Identify recurring gaps (e.g., 25% of outlets scoring <80% on order-accuracy) and propose targeted retraining.- Corrective Action Plans:- Issue formal non-compliance reports and partner with store managers to define remediation milestones.- Validate implementation via follow-up audits within 30 days.- Continuous Improvement:- Host monthly “quality forums” with regional teams to share best practices, case studies, and new SOPs.- Pilot innovations (e.g., digital checklists, micro-learning videos) to boost audit scores by 10% y-o-y.

2.4 Franchisee Support & Relationship

- Facilitate quarterly business reviews focused on training and quality trends.
- Advise on local marketing or product-rollout readiness based on readiness scores from audits.

3. Key Result Areas (KRAs)

KRA

Training Completion & Coverage

Trainer Certification

Audit Score Improvement

Compliance Remediation

Franchisee Satisfaction

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person