Founder’s Office

We’re looking for a high-ownership generalist to work directly with the Founder/CEO on the most important problems in the business. You’ll run cross-functional projects across growth, ecommerce, product, ops, and customer experience—whatever moves the needle fastest.

This is a great fit if you like fast-paced execution, can switch contexts quickly, and enjoy turning messy problems into clear plans and shipped outcomes.

CEO leverage & execution

• Own priority projects end-to-end (define scope → align stakeholders → execute → report results)
• Build weekly dashboards and business reviews (revenue, CAC, LTV, retention, inventory, CSAT/NPS)

Growth & ecommerce

• Launch and iterate growth experiments (paid social, email/SMS, referral, landing pages, bundles)
• Improve conversion rate across the funnel (PDP/checkout, offers, subscription, UGC, reviews)
• Support creator/affiliate partnerships and performance tracking

Brand, community & content ops (lightweight but important)

• Turn customer insights into content angles, product messaging, and campaign briefs
• Coordinate launches and campaigns across creative, media buying, and social

Product & customer insights

• Analyze customer feedback/reviews, survey results, and returns to identify product/CX fixes
• Support new product research (competitive scans, claims substantiation planning, pricing/pack architecture)

Operations & supply chain (as needed)

• Help manage forecasting, inventory planning, and launch readiness
• Improve SOPs across fulfillment, subscriptions, support, and returns

• Shipped 8–15 meaningful experiments with clear learning and measurable impact
• Improved 1–2 key metrics (examples: conversion rate, AOV, repeat rate, CAC payback, churn)
• Founder has clearer visibility: weekly reporting cadence, fewer dropped balls, faster decisions
• Smoother launches: timelines, owners, and checklists that actually run

• 2–6+ years experience in startups, consulting, ops, growth, ecommerce, or product
• Strong analytical skills (Google Sheets/Excel; comfort with metrics and basic attribution)
• Clear written communication (briefs, updates, memos)
• Bias to action: you can execute without perfect information
• Excellent project management and stakeholder wrangling

• D2C experience (Shopify, Klaviyo, Meta/TikTok ads basics, GA4, Mixpanel/Amplitude)
• Subscription experience (recharge/Skio, churn reduction, cohort analysis)
• Wellness category familiarity (claims, compliance, reviews, sensitivities around messaging)

• High trust, high autonomy, low ego
• Comfortable with ambiguity and rapidly changing priorities
• You love “figure it out and ship” environments

• Reporting to:

  Founder/CEO