Customer Support Representative

Company Description

Altrone specializes in providing infrastructure management, application development, business process outsourcing (BPO), engineering, and research and development (R&D) services. The company is dedicated to delivering tailored solutions that empower businesses across various industries. With a focus on innovation and efficiency, Altrone aims to meet client needs by offering reliable and high-quality services. The organization values collaboration and continuous improvement in its commitment to excellence.

Role Description

This is an on-site, full-time role located in Mumbai for a Customer Support Representative. The role involves managing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. Day-to-day tasks include providing support through various communication channels, troubleshooting technical or service-related problems, and maintaining detailed records of customer interactions. The Customer Support Representative will also be expected to collaborate with internal teams to address customer needs efficiently.

Qualifications

• Proficiency in Customer Support
• Strong Communication skills, both written and verbal
• Ability to perform Troubleshooting to resolve technical or service-related issues
• Capability to work effectively in a team-oriented environment
• Prior experience in customer service roles is a plus
• High school diploma or equivalent; additional certifications in customer service are advantageous