Floor Manager

Job Title: Floor ManagerLocation: Santacruz, MumbaiDepartment: Retail OperationsReports To: Store ManagerJob Overview

We are seeking an experienced and dynamic Floor Manager to lead our team at the Santacruz store. The ideal candidate must come with strong experience in team handling, retail floor management, ethnic wear, and made-to-measure (MTM) services. This role requires a confident, customer-focused leader capable of driving store performance and managing a team of 15–18 members.

Key Responsibilities1. Floor & Team Management

• Lead, motivate, and supervise a team of 15–18 staff including fashion consultants, CRM, cashiers, and support staff.
• Ensure high standards of customer service, grooming, and discipline across the floor.
• Conduct daily briefings, task allocations, and performance tracking for the team.

2. Sales & Target Achievement

• Drive and monitor daily, weekly, and monthly store targets and KPIs.
• Support the team in upselling, cross-selling, and maximizing conversion rates.
• Track team performance and provide guidance on improving sales productivity.

3. Customer Experience

• Ensure a seamless and premium customer experience on the floor.
• Handle escalations, special requests, and VIP clients professionally.
• Ensure quick resolution of customer concerns in coordination with CRM and backend teams.

4. Ethnic Wear & Product Expertise

• Strong knowledge of ethnic wear categories – bridal, couture, menswear, pret, accessories.
• Support customers with styling guidance and product recommendations.
• Stay updated with new collections, product features, and brand aesthetics.

5. Made-to-Measure (MTM) Operations

• Guide customers on measurements, fits, customization options, and alterations.
• Coordinate with the production/alterations team for timely deliveries and accuracy.
• Ensure clear documentation and communication of MTM orders.

6. Store Operations

• Maintain floor hygiene, visual merchandising standards, and stock availability.
• Oversee billing, exchanges, order flow, and coordination with backend teams.
• Ensure SOPs, policies, and compliance guidelines are followed.

Requirements

• 3–6 years of experience in retail, preferably in ethnic wear / luxury fashion.
• Proven experience managing large teams (15–18 people).
• Strong communication skills, leadership presence, and problem-solving ability.
• Customer-centric mindset with the ability to handle pressure and fast-paced environments.
• Experience in made-to-measure or customised fashion is highly preferred.

Personality Traits

• Strong, confident, and well-spoken.
• Easy to approach, team-driven, and solution-oriented.
• High energy and passion for fashion and customer experience.

Job Type: Full-time

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person