Floor Manager

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Job Overview

Floor Manager

Key Responsibilities

1. Floor & Team Management

• Lead, motivate, and supervise a team of

  15–18 staff

  including fashion consultants, CRM, cashiers, and support staff.
• Ensure high standards of customer service, grooming, and discipline across the floor.
  
• Conduct daily briefings, task allocations, and performance tracking for the team.
  

2. Sales & Target Achievement

• Drive and monitor daily, weekly, and monthly

  store targets

  and KPIs.
• Support the team in upselling, cross-selling, and maximizing conversion rates.
  
• Track team performance and provide guidance on improving sales productivity.
  

3. Customer Experience

• Ensure a seamless and premium customer experience on the floor.
  
• Handle escalations, special requests, and VIP clients professionally.
  
• Ensure quick resolution of customer concerns in coordination with CRM and backend teams.
  

4. Ethnic Wear & Product Expertise

• Strong knowledge of

  ethnic wear categories

  – bridal, couture, menswear, pret, accessories.
• Support customers with styling guidance and product recommendations.
  
• Stay updated with new collections, product features, and brand aesthetics.
  

5. Made-to-Measure (MTM) Operations

• Guide customers on

  measurements, fits, customization options, and alterations

  .
• Coordinate with the production/alterations team for timely deliveries and accuracy.
  
• Ensure clear documentation and communication of MTM orders.
  

6. Store Operations

• Maintain floor hygiene, visual merchandising standards, and stock availability.
  
• Oversee billing, exchanges, order flow, and coordination with backend teams.
  
• Ensure SOPs, policies, and compliance guidelines are followed.
  

Requirements

• 3–6 years of experience in retail, preferably in

  ethnic wear / luxury fashion

  .
• Proven experience managing

  large teams (15–18 people)

  .
• Strong communication skills, leadership presence, and problem-solving ability.
  
• Customer-centric mindset with the ability to handle pressure and fast-paced environments.
  
• Experience in made-to-measure or customised fashion is highly preferred.
  

Personality Traits

• Strong, confident, and well-spoken.
  
• Easy to approach, team-driven, and solution-oriented.
  
• High energy and passion for fashion and customer experience.