At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals. In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes, identify areas for improvement, and design and implement solutions to streamline financial operations, enhance controls, and reduce costs. You will be responsible for providing guidance on financial systems implementation, process automation, and financial shared services.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Instructions
Job Profile Name
:
Child Name
Global LoS
Global Network
Global Competency Network
Go-To-Market
Managed Services
Sector
Not Applicable
Programme Type
Experienced
Additional Responsibilities
Minimum Degree Required
:Graduates in Commerce or any other disciplines
Degree Preferred
: BCOM, MBA in finance, semi, or fully qualified accountants
Minimum Years of Experience
: 0-3 year(s)
Certifications Required
: None
Certifications Preferred
: semi, or fully qualified accountants
Required Knowledge/Skills
- Order Processing and Management: accurately processing customer orders in the system. Ensuring orders comply with company policies and customer agreements and coordinate with cross functional team for timely delivery.
- Invoicing: Accurate and Timely generation and submission of invoice to client. Handling invoice adjustments or credit memos when required.
- Cash Application: Applying customer payments to corresponding invoices, ensuring accurate reconciliation between accounts receivables (AR) and Cash Received. Investigating and resolving discrepancies in payments (e.g., underpayments, overpayments).
- Credit Management: Reviewing credit terms and limits for new and existing contracts, ensure adherence to the credit policies, assessing customer creditworthiness and recommending adjustments when necessary.
- Collection and Dispute Management: following up on overdue payments and managing collections. Escalating unresolved payment issues to the appropriate teams, addressing customer disputes related to the invoices, deliveries, or pricing, and facilitating timely resolution.
- Dispute Resolution: Analyze, Investigate and resolve financial disputes related to payments, billing errors, chargebacks, PO related disputes or any other transactions. Communicate effectively with clients, internal and external stakeholders to resolve disputes in a timely manner. Collaborate with internal teams and clients to gather data and document required for dispute resolution.
- Root Cause Analysis: Identify patterns and root causes of recurring disputes to recommend process improvements. Implement corrective actions to improve efficiency and resolution time. Recommend and leverage automation and technology tools to optimize dispute resolution processes.
- Stakeholder Management: act as the main point of contact for dispute-related queries from clients, internal teams, and external or third parties. Build relationships with stakeholders to facilitate efficient dispute resolution.
- Reporting and Analysis: Prepare reports on dispute management activities, including key metrices such as resolution time, volume disputes, and trends. Provide insights and recommendations to improve operational performance
- Process Improvement: Leverage automation and technology tools to optimize dispute resolution process. recommend developing and enhancing dispute management workflows to improve efficiency and resolution time.
- In-depth knowledge of financial processes, including billing, payments, and reconciliation
- Analytical and problem-solving skill
- Demonstrates extensive abilities to communicate, facilitate, and present cogently; to and/or for all levels of industry audiences, clients and internal staff and management.
- Demonstrates a thorough level of knowledge utilizing software to analyze reports and draft summary reports, such as Microsoft Office and other related firm-issued tools
- Familiarity with dispute management and Cash Application software and other financial tools (e.g., SAP/Business Objects, PeopleSoft, Salesforce, Blackline, Oracle, HighRadius etc.)
Preferred Knowledge/Skills
Demonstrates extensive knowledge and/or a proven record of success in the following areas:
- Automation, tools and technologies to streamline dispute management processes
- Provide strategic insights into process optimization to reduce dispute resolution time and improve customer satisfaction
