Finance & Collections Manager

Role Summary

Key Responsibilities

• Oversee the complete collections lifecycle—manage escalations, exceptions, and disputes from customer acquisition through recovery.
• Evaluate and recommend credit/loan cases for financing partners (Fin1, Fin2, Fin3, Fin4) based on documentation and internal policies.
• Resolve complex customer issues, working closely with sales, field, and support teams to ensure customer satisfaction and compliance.
• Maintain and audit SOPs for all finance operations; monitor the effectiveness of automated and outsourced processes.
• Ensure all in-house documentation, KYC, and compliance requirements are up to date and audit-ready.
• Liaise with third-party vendors/agencies for physical verification, collections, and logistics as needed.
• Prepare accurate MIS reports for management and financing partners.
• Identify process gaps and recommend solutions for operational efficiency and risk mitigation.
  

Requirements

• 4–7 years of experience in credit, collections, or finance operations—preferably in NBFCs, banks, or high-growth startups.
• Proven track record in loan processing, credit assessment, KYC, and collections management.
• Hands-on experience with CRM/ERP tools (e.g., Zoho, Salesforce, Tally).
• Strong analytical skills—capable of interpreting reports, detecting risk, and making independent recommendations.
• Excellent stakeholder management; able to coordinate across teams and communicate effectively with partners and vendors.
• High degree of ownership, follow-through, and ethical standards.
• Graduate/Postgraduate in Commerce, Finance, or Business Administration.
• Fluency in Hindi and English (verbal and written).
  

Preferred

• Experience scaling up operations and/or leading automation or outsourcing projects.
• Previous exposure to digital KYC, credit bureau integrations, and reconciliation software.
• Prior team management experience is an advantage.
  

What We Offer

• Opportunity to work with an agile, innovation-driven team impacting the future of green mobility and financial inclusion.
• Ownership of critical finance and risk processes.
• Competitive compensation and growth prospects.