Facility Manager

Job Description – Facility Manager

Location: Pune
Reports To: Director/Regional/Operations Manager

Job Purpose

The Facility Manager (Soft Services) will be responsible for end-to-end management of soft service operations, ensuring smooth functioning of housekeeping, security, front office, cafeteria, landscaping, pest control, and waste management. The role demands strong vendor management, people leadership, compliance knowledge, and the ability to deliver world-class customer experience at the facility.

Key ResponsibilitiesOperational Excellence

• Oversee daily operations of all soft services to ensure cleanliness, hygiene, and workplace safety.
• Implement and monitor SOPs, checklists, and audit processes across services.
• Ensure business continuity and minimal service disruption through proactive planning.
• Drive sustainability initiatives such as waste segregation, energy conservation, and green practices.
• Ensure statutory compliance related to labor laws, safety norms, and vendor contracts.

Vendor & Staff Management

• Manage and monitor third-party vendors for service delivery against agreed SLAs/KPIs.
• Conduct regular performance reviews of vendors and escalate issues when needed.
• Plan and schedule staff shifts, training, and manpower allocation for maximum efficiency.
• Conduct toolbox talks, grooming, and skill development sessions for staff.

Client & Stakeholder Management

• Act as a single point of contact for client representatives for soft service operations.
• Address escalations, grievances, and ensure high levels of client satisfaction.
• Prepare and present MIS reports, monthly performance dashboards, and incident reports.
• Support client in facility audits, statutory inspections, and certifications.

Financial Management

• Prepare and manage annual budgets for soft services.
• Monitor vendor invoices, validate bills, and ensure cost optimization.
• Identify opportunities for cost savings without compromising service quality.

Safety, Health & Compliance

• Ensure compliance with EHS (Environment, Health & Safety) policies.
• Conduct periodic fire drills, safety audits, and awareness programs.
• Maintain records of licenses, permits, and statutory approvals for all soft services.

Desired Candidate Profile

• Graduate/Diploma in Facility Management, Hospitality, or related discipline.
• 5–10 years of proven experience in facility management, specifically in soft services.
• Strong leadership and team-handling skills with the ability to manage 50–200+ staff.
• Hands-on experience in vendor management, budgeting, and audits.
• Excellent communication and client management skills.
• Knowledge of PF, ESI, insurance, labor laws, and contract compliance.
• Proficiency in MS Office (Excel, Word, PowerPoint) and facility management tools/software.
• Flexible and adaptable to handle multiple sites or emergency situations.

Key Skills

Soft Services Management Housekeeping & Security Pantry & Cafeteria Oversight Vendor & Contract Management SLA/KPI Monitoring Budgeting & Cost Control MIS & Reporting Compliance & Audits Client Relationship Management EHS & Sustainability Leadership & People Development

Job Types: Full-time, Contractual / Temporary

Pay: Up to ₹1,000,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Application Deadline: 26/08/2025