Extended Warranty - Underwriting & Claims Lead

A. Role Overview

Underwriting & Claims function

interpreting insurer underwriting guidelines

The ideal candidate must have strong analytical, technical, and claims-handling expertise, with a deep understanding of insurer expectations, failure patterns, service workflows, and product behaviour.

B. Key Responsibilities

1. Underwriting Understanding & Premium Negotiation:

   Analyze insurer guidelines, evaluate portfolio performance, and use data to negotiate premiums and refine pricing. You will also support the development of viable Extended Warranty programs and highlight trends for long-term sustainability.

2. Claims Understanding, Governance & Negotiation:

   Understand insurer claim criteria, review claims (especially exceptions and high-value Total Loss claims), and renegotiate rejections. You will also coordinate with service networks and OEMs to validate repairs and identify patterns in claim denials to improve documentation.

3. Portfolio Monitoring & Risk Insights:

   Build dashboards to track product and brand performance, identify high-risk categories, and provide insights for program improvements and renewal strategies. You will also support insurer review meetings with detailed reports.

4. Stakeholder & Insurer Management:

   Act as the primary contact for underwriting, pricing, and claim escalations. Ensure alignment between insurer expectations and claim evaluations, and collaborate with various partners to improve accuracy and claim outcomes. You will also manage documentation and maintain transparent communication.

5. Process, Documentation & Compliance:

   Maintain updated SOPs and guidelines, ensure compliance with insurer and audit expectations, and support audits with accurate data. You will work with risk and compliance teams to maintain high governance standards.

C. Candidate Profile

Mandatory Requirement

• Must be working with an Insurance Company

  and handling

  Extended Warranty underwriting and claims

  portfolios (Consumer Durables, Mobile & Misc.).
• Applications from OEMs, service partners or brokers will be considered only if the candidate has prior insurer-side experience in underwriting/claims.

Experience & Skills

• 5–12+ years of experience in Extended Warranty, Insurance Underwriting, Claims Management, or related domains.
• Strong analytical ability to calculate and interpret

  loss ratios, claim frequency/severity, BER/TL %, COR

  , and risk indicators.
• Clear understanding of insurer underwriting philosophy and ability to derive insights to strengthen premium negotiations.
• Strong command over claims admissibility, rejection rationale, and negotiation techniques to drive claim approvals.
• Deep understanding of Consumer Durable & Mobile repair ecosystem, part costs, labour structures, and failure patterns.
• Ability to work with service networks, OEM partners, and diagnosis teams to justify claims and validate estimates.
• Strong process orientation with capability to design SOPs and implement controls to reduce fraud and leakages.
• Excellent communication, stakeholder management, and negotiation skills.

Education

• Graduate / Postgraduate / MBA with a strong understanding of Insurance, Business and Extended Warranty market and operating models.
• Insurance certifications (Licentiate / Associate / Fellow) are preferred but not mandatory.
• A technical background in electronics or engineering will be an added advantage.