POSP Training Lead

A. Role Overview

Training and Development Vertical for the POSP Distribution Channel

The candidate will be responsible for designing, developing, and deploying scalable training programs (including certification, product, and compliance training) for a large, digitally-enabled Posp network.

This role requires a strong focus on digital learning tools, IRDAI regulatory compliance for training and certification, and directly impacting POSP activation, productivity, and performance through effective learning interventions.

B. Key Responsibilities

1. Training Strategy & Content Development:

   Develop and execute a digital training strategy for the POSP lifecycle, covering pre-licensing, product, sales, compliance, and soft skills across life, general, and health insurance. Design engaging, multi-format digital learning content and ensure it is updated with product features, process changes, and regulatory amendments.

2. POSP Certification & Compliance:

   Manage the POSP certification, licensing, and renewal processes per IRDAI guidelines. Implement and manage an LMS to track training and certification, and integrate risk and regulatory alignment modules with the risk and compliance team.

3. Digital Learning Deployment & Technology Integration:

   Drive the digitization of training and certification for the POSP channel. Collaborate with internal Tech Teams to integrate the LMS and training platforms with core distribution systems. Evaluate and implement new digital learning tools.

4. Performance & Productivity Enhancement:

   Develop and track KPIs for training effectiveness, such as activation rates and productivity lift. Design specialized training modules to improve product knowledge, commercial acumen, and sales techniques. Conduct ongoing Training Needs Analysis (TNA).

5. Stakeholder Management & Governance:

   Act as the Training Subject Matter Expert, partnering with Management, Product, Sales, and Operations Teams. Establish governance mechanisms for quality control and audit adherence. Conduct periodic reviews with stakeholders to measure impact and align strategies.

C. Candidate Profile

Must-Have Experience

• 5-10+ years of experience in Training & Development within the Insurance/Financial Services/Insurer Distribution Space, with a significant focus on Agency or Partner Channels.
• Deep understanding and proven experience with IRDAI regulatory requirements related to training, certification, and licensing for POSP or Agency Channels.
• Demonstrated experience in designing and deploying Digital Learning Solutions (LMS Management, E-Learning Content Creation, Virtual Training).
• Strong understanding of Life, General, and Health Insurance Product Categories and Sales Processes.
• Proven ability to translate Business Performance Gaps into effective, scalable Training Interventions.

Skills & Competencies

• Exceptional Communication and Presentation Skills, with the ability to engage and train diverse, large-scale audiences.
• Tech-savvy with Hands-On Experience in Managing and Optimizing Digital Tools, LMS Platforms, and Automation in the Learning Space.
• Strong Analytical Ability to Measure and Report on Training Effectiveness Metrics.
• Ability to Design and Implement Scalable Processes for Training, Certification, and Compliance.
• Strong Stakeholder Management and Cross-Functional Collaboration Skills.

Education

• Graduate/Post-Graduate in Business, HR, Training, or a Related Field.
• Mandatory: Relevant IRDAI Certifications (e.g., Training of Trainers, POSP Certification)
• Additional Certifications in Insurance (Licentiate/Associate), Instructional Design, or Digital Learning preferred.

D. Why Join Jio Insurance Broking Limited?

• Opportunity to own and scale the complete Learning Ecosystem for one of the largest and fastest-growing digital distribution channels in India.
• A high-visibility Leadership Role with direct Accountability for the Knowledge and Competence of the POSP Network.
• Work in a Technology-Driven Environment where Digital Transformation is at the core of the Business Strategy.