Export Support Manager - Handicraft

Export Support Manager — Handicrafts (B2B)

About Organisation:

fast-growing handicraft export company in India

wooden handicrafts, blue pottery, Chikankari embroidery, brassware, marble inlay, handwoven textiles, jute products, cane & bamboo crafts, leather goods, metal handicrafts, terracotta pottery, sustainable home décor items, and eco-friendly artisanal products

wholesalers, distributors, home décor brands, giftware importers, lifestyle concept stores, and boutique retailers

global network of handicraft export agents, merchant exporters, and commission-based B2B sales representatives

Title:

Reports to:

Location:

Type:

Experience: 5 Years Minimum

Mission

complete Indian handicraft export business cycle

expertise in international trade of handicrafts, Indian craft sector sourcing, quality control, export compliance, and B2B negotiation

Key Responsibilities

1. Export Agent Enablement & Training

• Train and mentor 

  handicraft export agents

  , merchant exporters, and reseller partners.
• Develop 

  handicraft export SOPs

  , buyer outreach scripts, and 

  international trade playbooks

  .
• Conduct product knowledge sessions on 

  wooden décor, brass artefacts, handmade textiles, blue pottery, cane baskets, macrame products, leather handicrafts, metal figurines, and eco-friendly home décor

  .
• Teach pricing structures: 

  Factory Rate, FOB India, CIF, DDP

   for handicraft shipments.
• Track agent pipelines for 

  bulk handicraft orders

   and coach on deal closure.

2. Buyer Acquisition & Relationship Management

• Guide agents in generating 

  handicraft buyer leads

   from 

  Alibaba, Global Sources, IndiaMART, EPCH directories, LinkedIn Sales Navigator, Instagram B2B marketing, and international trade fairs

  .
• Qualify bulk buyers for 

  Indian handicrafts

   using 

  BANT/MEDDICC frameworks

  .
• Negotiate orders for 

  handmade products

   with importers and retailers in 

  USA, UK, UAE, France, Germany, Canada, and Australia

  .

3. Supplier Sourcing & Product Development

• Source and audit 

  handicraft suppliers

   from 

  Saharanpur (wood), Jaipur (blue pottery), Lucknow (Chikankari), Kutch (embroidery), Moradabad (brassware), Khurja (pottery), Nagaland (bamboo crafts), and Varanasi (textiles)

  .
• Manage 

  artisan contracts

   covering 

  quality, delivery timelines, and exclusivity

  .
• Oversee 

  custom product development

   for large orders and 

  private label handicraft exports

  .

4. Samples & Product Approval

• Manage 

  golden samples

   for buyers in 

  USA, Europe, and the Middle East

  .
• Ensure samples meet 

  international compliance standards

   (REACH, CPSIA, Prop65, ISPM-15).

5. Pricing, Costing & Margin Control

• Prepare 

  costing sheets for handicrafts

   factoring in 

  raw materials, labor, artisanal handwork, wastage, packaging, inland transport, CHA charges, freight, and commissions

  .

6. Quality Control & Inspections

• Prepare 

  QC checklists for handicraft SKUs

   (size, finish, packaging).
• Arrange 

  third-party inspections

   for large export shipments.

7. Export Documentation & Compliance

• Handle 

  export paperwork for handicrafts

  :
• IEC, RCMC (EPCH), AD Code, GST LUT/Bond.
• Commercial Invoice, Packing List, Proforma Invoice, Bill of Lading/AWB.
• Certificate of Origin, Phytosanitary/Fumigation Certificate.
• Inspection & Insurance Certificates.
• Ensure country-specific compliance for 

  handmade exports

   (CE Mark, UKCA, REACH, CPSIA).

8. Logistics & Shipping

• Plan 

  LCL/FCL shipments

   for 

  bulk handicraft orders

  .
• Coordinate with 

  freight forwarders experienced in fragile handicraft shipping

  .

9. Payment Collection

• Secure 

  TT Advance, LC at sight, DP payment terms

   for international handicraft orders.

10. Reporting & Continuous Improvement

• Maintain CRM for 

  handicraft export leads and orders

  .
• Identify 

  new global markets for Indian handicrafts

  .

Required Skills & Qualifications

• 5–10+ years 

  experience in handicraft exports

   or 

  home décor B2B trade

  .
• Proven track record in 

  closing international orders for handmade products

  .
• Deep understanding of 

  Indian craft sector, artisan supply chains, GI-tagged products, and international buyer requirements

  .
• Expertise in 

  Incoterms 2020, HS codes for handicrafts, export incentives (RoDTEP, Duty Drawback)

  .
• Strong communication skills for 

  international B2B negotiations

  .
• Managing the Product Catalogues, Managing the Shopify Site, Understanding the Pricing calculation etc.

KPIs

• New 

  handicraft buyer acquisition rate

  .
• Conversion rate from lead → purchase order for handicrafts.
• OTIF delivery of handicraft orders.
• Zero-documentation rejections.
• High agent satisfaction in 

  handicraft export training

  .

For Interview

Website