Export Support Manager - Handicraft

Job Summary:

Remote Import-Export Support Executive

Key Responsibilities:

• Handle daily queries from merchant exporters regarding:
• Export process (IEC, GST, LUT, HS Code, shipping, etc.)
• International buyer communication and follow-up
• Lead generation follow-up support
• Product pricing, MOQ, catalog, and HS code clarification
• Assist in managing 

  international buyer enquiries

   (email, WhatsApp, B2B platforms)
• Coordinate internally with sourcing, logistics, and documentation teams
• Share catalogs, proforma invoices, and track order stages
• Provide support for quality checks, packaging details, and export compliance
• Maintain CRM records and timely updates on all interactions

Requirements:

• Minimum 3-5 years of experience in B2B export support

  , preferably in 

  handicrafts, home décor, or FMCG exports

• Strong understanding of international trade process

  : IEC, HS Code, documentation, shipping, buyer interaction, etc.
• Experience handling 

  international buyer queries

• Excellent written and spoken communication in 

  English & Hindi

• Strong follow-up and multitasking skills
• Proficient in email, Excel/Google Sheets, WhatsApp, CRM, and digital tools

Preferred Qualifications:

• Prior experience working with 

  artisan clusters

   or 

  GI-tagged products

• Knowledge of 

  B2B platforms

   (Alibaba, TradeIndia, IndiaMART, etc.)
• Familiarity with 

  export documentation software

  , e.g., DGFT portal, ICEGATE, etc.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Work from home

Work Location: Remote