Expert - Insurance Operations [T500-20713]

About Arch:

Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer.

About the Job:

The Account Technician (AT) is responsible for executing end-to-end Policy Administration activities for assigned accounts. This includes handling endorsements, preparing quotes, processing renewals, cancellations, and other related tasks that support the lifecycle of a policy. The role requires a strong understanding of policy workflows, attention to detail, and adherence to service-level expectations.

Account Technicians operate within the Underwriter–AT pairing model, where each technician is aligned to a specific underwriter. This model ensures streamlined communication, efficient task management, and consistent support for underwriting operations. The AT is expected to manage requests with accuracy and timeliness, contributing to overall operational excellence and client satisfaction.

Job Responsibilities:

• Execute end-to-end policy administration activities including endorsements, renewals, cancellations, and quote preparation for assigned accounts.
• Oversee complex data entry tasks, data verification, and cleansing activities to maintain superior data integrity.
• Manage and refine policy administration processes; maintain assigned KPIs and generate accurate reports for management reflecting business performance and operational compliance.
• Guide and support entry-level operations specialists, fostering a learning environment and enhancing overall team competency.
• Identify areas for process improvement and collaborate with management and cross-functional teams to implement effective solutions.
• Operate within the Underwriter–AT pairing model, providing dedicated administrative support to the assigned underwriter and ensuring timely completion of tasks.
• Work closely with the Submission Support team, who serve as the initial handlers of stakeholder requests, to ensure accurate intake and speedy transition of cases for further processing.
• Maintain comprehensive records of policy transactions, communications, and updates to support audit readiness and operational transparency.
• Liaise effectively with underwriters, brokers, and internal teams to resolve queries, clarify requirements, and ensure smooth workflow execution.
• Perform all activities in accordance with regulatory requirements, company policies, and service-level agreements.
• Contribute to initiatives aimed at enhancing operational efficiency, service quality, and overall process optimization.

Desired Skills:

• Policy Administration Expertise: Strong understanding of policy lifecycle activities including endorsements, renewals, cancellations, and quoting.
• Data Accuracy & Integrity: High attention to detail in data entry, validation, and cleansing to ensure reliable and audit-ready records.
• Workflow Management: Ability to manage multiple tasks efficiently while meeting service-level agreements and internal KPIs.
• System Proficiency: Familiarity with policy administration systems, CRM tools, and reporting platforms (e.g., Excel, Salesforce, or internal tools).
• Stakeholder Communication: Clear and professional communication skills for effective coordination with underwriters, brokers, and internal teams.
• Team Collaboration: Ability to work closely with Submission Support teams and other operational units to ensure smooth handoffs and timely processing.
• Client-Focused Mindset: Understanding of client expectations and ability to support underwriters in delivering high-quality service.
• Issue Resolution: Capable of identifying discrepancies or process gaps and resolving them proactively.
• Process Improvement: Analytical mindset to suggest and implement improvements in policy workflows and operational efficiency.
• Mentoring Skills: Willingness to guide and support junior team members, contributing to team development and knowledge sharing.
• Ownership & Accountability: Strong sense of responsibility for assigned tasks and commitment to delivering accurate and timely results.
• Flexibility: Ability to adapt to changing priorities and work in a dynamic, fast-paced environment.
• Professional Conduct: Maintains confidentiality, compliance, and professionalism in all interactions and documentation.

Education / Experience:

• Educational Qualification: Graduation in any discipline is required.
• Industry Experience: Prior work experience in a relevant industry is mandatory – Min 5yrs, preferably in insurance operations or policy administration.
• Technical Proficiency: Moderate to excellent computer skills are essential; proficiency in MS Office applications (Excel, Word, Outlook) is considered an added advantage.
• Analytical & Decision-Making Skills: Strong analytical abilities, attention to detail, and sound decision-making capabilities are crucial for handling complex policy tasks.
• Work Flexibility: Must be willing to work in different shifts and adapt to dynamic operational requirements.