Senior Associate - Insurance Operations

You are a skilled and detail-oriented Insurance Operations Expert who will be joining a dynamic team at Arch Capital Group Ltd. Your role will involve managing the full lifecycle of insurance policies for the North America Commercial Insurance business, ensuring operational accuracy, and supporting underwriters through efficient administrative processes. Your strong analytical skills, collaborative mindset, and commitment to delivering high-quality service will be crucial in this role. **Key Responsibilities:** - Manage end-to-end policy administration activities for North America Commercial Insurance business. - Ensure data accuracy and integrity through meticulous entry, validation, and cleansing. - Collaborate with underwriters, brokers, and internal teams to resolve queries and maintain workflow efficiency. - Support junior team members and contribute to a culture of continuous learning. - Identify and implement process improvements to enhance operational performance. - Maintain compliance with regulatory standards and internal service-level agreements. - Generate reports and track KPIs to monitor business performance. **Qualifications Required:** - Strong understanding of insurance policy workflows and administration. - High attention to detail and commitment to data quality. - Proficiency in systems such as CRM platforms, Excel, and reporting tools. - Effective communication and stakeholder management skills. - Ability to work independently and collaboratively in a fast-paced environment. - Analytical thinking and problem-solving capabilities. - Flexibility to adapt to changing priorities and shift schedules. - Professional conduct and adherence to confidentiality standards. You should be a graduate in any discipline with at least 4 years of experience in insurance operations or policy administration. Proficiency in MS Office applications (Excel, Word, Outlook) and experience in managing reports, metrics, and team coordination are required. Additionally, you should be willing to work in night or afternoon shifts to excel in this role.,