About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: We are seeking an experienced and detail-oriented Senior Claims Operations Associate to lead and support Claims processes across multiple lines of business. This role involves overseeing operational activities, mentoring junior team members, and driving service excellence through data-driven insights and process improvements. Job Responsibilities: Oversee Claims lifecycle activities including loss setup, recoveries, payments, and documentation. Support and guide junior team members in task execution and issue resolution. Monitor and track operational KPIs and service-level metrics; generate periodic reports for leadership review. Collaborate with Claims handlers, adjusters, underwriters, and cross-functional teams to ensure timely and accurate processing. Ensure compliance with regulatory guidelines and internal policies. Identify process gaps and contribute to continuous improvement initiatives. Maintain audit-ready documentation and support internal/external audits. Desired Skills: Strong understanding of insurance operations and end-to-end Claims workflows. Experience in mentoring or supervising team members. Proficiency in MS Office tools and reporting platforms; familiarity with Claims or policy administration systems. Analytical mindset with the ability to interpret data and drive insights. Excellent communication and stakeholder management skills. High level of professionalism and discretion in handling sensitive information. Education / Experience: Graduate in any discipline; insurance certifications preferred. 4+ years of experience in insurance operations, with a focus on Claims. Experience in KPI tracking, reporting, and team coordination. Willingness to work in night or afternoon shifts as required.
You are a skilled and detail-oriented Insurance Operations Expert who will be joining a dynamic team at Arch Capital Group Ltd. Your role will involve managing the full lifecycle of insurance policies for the North America Commercial Insurance business, ensuring operational accuracy, and supporting underwriters through efficient administrative processes. Your strong analytical skills, collaborative mindset, and commitment to delivering high-quality service will be crucial in this role. **Key Responsibilities:** - Manage end-to-end policy administration activities for North America Commercial Insurance business. - Ensure data accuracy and integrity through meticulous entry, validation, and cleansing. - Collaborate with underwriters, brokers, and internal teams to resolve queries and maintain workflow efficiency. - Support junior team members and contribute to a culture of continuous learning. - Identify and implement process improvements to enhance operational performance. - Maintain compliance with regulatory standards and internal service-level agreements. - Generate reports and track KPIs to monitor business performance. **Qualifications Required:** - Strong understanding of insurance policy workflows and administration. - High attention to detail and commitment to data quality. - Proficiency in systems such as CRM platforms, Excel, and reporting tools. - Effective communication and stakeholder management skills. - Ability to work independently and collaboratively in a fast-paced environment. - Analytical thinking and problem-solving capabilities. - Flexibility to adapt to changing priorities and shift schedules. - Professional conduct and adherence to confidentiality standards. You should be a graduate in any discipline with at least 4 years of experience in insurance operations or policy administration. Proficiency in MS Office applications (Excel, Word, Outlook) and experience in managing reports, metrics, and team coordination are required. Additionally, you should be willing to work in night or afternoon shifts to excel in this role.,
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: We are seeking a skilled and detail-oriented Insurance Operations Expert to join our dynamic team. This role is pivotal in managing the full lifecycle of insurance policies, ensuring operational accuracy, and supporting underwriters through efficient administrative processes. The ideal candidate will bring strong analytical skills, a collaborative mindset, and a commitment to delivering high-quality service. Job Responsibilities: Manage end-to-end policy administration activities for North America Commercial Insurance business. Ensure data accuracy and integrity through meticulous entry, validation, and cleansing. Collaborate with underwriters, brokers, and internal teams to resolve queries and maintain workflow efficiency. Support junior team members and contribute to a culture of continuous learning Identify and implement process improvements to enhance operational performance. Maintain compliance with regulatory standards and internal service-level agreements. Generate reports and track KPIs to monitor business performance. Desired Skills: Strong understanding of insurance policy workflows and administration. High attention to detail and commitment to data quality. Proficiency in systems such as CRM platforms, Excel, and reporting tools. Effective communication and stakeholder management skills. Ability to work independently and collaboratively in a fast-paced environment. Analytical thinking and problem-solving capabilities. Flexibility to adapt to changing priorities and shift schedules. Professional conduct and adherence to confidentiality standards. Education / Experience: Graduate in any discipline 4+ years of experience in insurance operations or policy administration Proficient in MS Office applications (Excel, Word, Outlook) Experience in managing reports, metrics, and team coordination Willingness to work in night or afternoon shifts
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: The Account Technician (AT) is responsible for executing end-to-end Policy Administration activities for assigned accounts. This includes handling endorsements, preparing quotes, processing renewals, cancellations, and other related tasks that support the lifecycle of a policy. The role requires a strong understanding of policy workflows, attention to detail, and adherence to service-level expectations. Account Technicians operate within the Underwriter–AT pairing model, where each technician is aligned to a specific underwriter. This model ensures streamlined communication, efficient task management, and consistent support for underwriting operations. The AT is expected to manage requests with accuracy and timeliness, contributing to overall operational excellence and client satisfaction. Job Responsibilities: Execute end-to-end policy administration activities including endorsements, renewals, cancellations, and quote preparation for assigned accounts. Oversee complex data entry tasks, data verification, and cleansing activities to maintain superior data integrity. Manage and refine policy administration processes; maintain assigned KPIs and generate accurate reports for management reflecting business performance and operational compliance. Guide and support entry-level operations specialists, fostering a learning environment and enhancing overall team competency. Identify areas for process improvement and collaborate with management and cross-functional teams to implement effective solutions. Operate within the Underwriter–AT pairing model, providing dedicated administrative support to the assigned underwriter and ensuring timely completion of tasks. Work closely with the Submission Support team, who serve as the initial handlers of stakeholder requests, to ensure accurate intake and speedy transition of cases for further processing. Maintain comprehensive records of policy transactions, communications, and updates to support audit readiness and operational transparency. Liaise effectively with underwriters, brokers, and internal teams to resolve queries, clarify requirements, and ensure smooth workflow execution. Perform all activities in accordance with regulatory requirements, company policies, and service-level agreements. Contribute to initiatives aimed at enhancing operational efficiency, service quality, and overall process optimization. Desired Skills: Policy Administration Expertise: Strong understanding of policy lifecycle activities including endorsements, renewals, cancellations, and quoting. Data Accuracy & Integrity: High attention to detail in data entry, validation, and cleansing to ensure reliable and audit-ready records. Workflow Management: Ability to manage multiple tasks efficiently while meeting service-level agreements and internal KPIs. System Proficiency: Familiarity with policy administration systems, CRM tools, and reporting platforms (e.g., Excel, Salesforce, or internal tools). Stakeholder Communication: Clear and professional communication skills for effective coordination with underwriters, brokers, and internal teams. Team Collaboration: Ability to work closely with Submission Support teams and other operational units to ensure smooth handoffs and timely processing. Client-Focused Mindset: Understanding of client expectations and ability to support underwriters in delivering high-quality service. Issue Resolution: Capable of identifying discrepancies or process gaps and resolving them proactively. Process Improvement: Analytical mindset to suggest and implement improvements in policy workflows and operational efficiency. Mentoring Skills: Willingness to guide and support junior team members, contributing to team development and knowledge sharing. Ownership & Accountability: Strong sense of responsibility for assigned tasks and commitment to delivering accurate and timely results. Flexibility: Ability to adapt to changing priorities and work in a dynamic, fast-paced environment. Professional Conduct: Maintains confidentiality, compliance, and professionalism in all interactions and documentation. Education / Experience: Educational Qualification: Graduation in any discipline is required. Industry Experience: Prior work experience in a relevant industry is mandatory – Min 5yrs, preferably in insurance operations or policy administration. Technical Proficiency: Moderate to excellent computer skills are essential; proficiency in MS Office applications (Excel, Word, Outlook) is considered an added advantage. Analytical & Decision-Making Skills: Strong analytical abilities, attention to detail, and sound decision-making capabilities are crucial for handling complex policy tasks. Work Flexibility: Must be willing to work in different shifts and adapt to dynamic operational requirements.
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: The Account Technician (AT) is responsible for executing end-to-end Policy Administration activities for assigned accounts. This includes handling endorsements, preparing quotes, processing renewals, cancellations, and other related tasks that support the lifecycle of a policy. The role requires a strong understanding of policy workflows, attention to detail, and adherence to service-level expectations. Account Technicians operate within the Underwriter–AT pairing model, where each technician is aligned to a specific underwriter. This model ensures streamlined communication, efficient task management, and consistent support for underwriting operations. The AT is expected to manage requests with accuracy and timeliness, contributing to overall operational excellence and client satisfaction. Job Responsibilities: Execute end-to-end policy administration activities including endorsements, renewals, cancellations, and quote preparation for assigned accounts. Oversee complex data entry tasks, data verification, and cleansing activities to maintain superior data integrity. Manage and refine policy administration processes; maintain assigned KPIs and generate accurate reports for management reflecting business performance and operational compliance. Guide and support entry-level operations specialists, fostering a learning environment and enhancing overall team competency. Identify areas for process improvement and collaborate with management and cross-functional teams to implement effective solutions. Operate within the Underwriter–AT pairing model, providing dedicated administrative support to the assigned underwriter and ensuring timely completion of tasks. Work closely with the Submission Support team, who serve as the initial handlers of stakeholder requests, to ensure accurate intake and speedy transition of cases for further processing. Maintain comprehensive records of policy transactions, communications, and updates to support audit readiness and operational transparency. Liaise effectively with underwriters, brokers, and internal teams to resolve queries, clarify requirements, and ensure smooth workflow execution. Perform all activities in accordance with regulatory requirements, company policies, and service-level agreements. Contribute to initiatives aimed at enhancing operational efficiency, service quality, and overall process optimization. Desired Skills: Policy Administration Expertise: Strong understanding of policy lifecycle activities including endorsements, renewals, cancellations, and quoting. Data Accuracy & Integrity: High attention to detail in data entry, validation, and cleansing to ensure reliable and audit-ready records. Workflow Management: Ability to manage multiple tasks efficiently while meeting service-level agreements and internal KPIs. System Proficiency: Familiarity with policy administration systems, CRM tools, and reporting platforms (e.g., Excel, Salesforce, or internal tools). Stakeholder Communication: Clear and professional communication skills for effective coordination with underwriters, brokers, and internal teams. Team Collaboration: Ability to work closely with Submission Support teams and other operational units to ensure smooth handoffs and timely processing. Client-Focused Mindset: Understanding of client expectations and ability to support underwriters in delivering high-quality service. Issue Resolution: Capable of identifying discrepancies or process gaps and resolving them proactively. Process Improvement: Analytical mindset to suggest and implement improvements in policy workflows and operational efficiency. Mentoring Skills: Willingness to guide and support junior team members, contributing to team development and knowledge sharing. Ownership & Accountability: Strong sense of responsibility for assigned tasks and commitment to delivering accurate and timely results. Flexibility: Ability to adapt to changing priorities and work in a dynamic, fast-paced environment. Professional Conduct: Maintains confidentiality, compliance, and professionalism in all interactions and documentation. Education / Experience: Educational Qualification: Graduation in any discipline is required. Industry Experience: Prior work experience in a relevant industry is mandatory – Min 5yrs, preferably in insurance operations or policy administration. Technical Proficiency: Moderate to excellent computer skills are essential; proficiency in MS Office applications (Excel, Word, Outlook) is considered an added advantage. Analytical & Decision-Making Skills: Strong analytical abilities, attention to detail, and sound decision-making capabilities are crucial for handling complex policy tasks. Work Flexibility: Must be willing to work in different shifts and adapt to dynamic operational requirements.
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. Position Summary: The Process Excellence Delivery Manager will oversee and implement transformation initiatives to drive continual improvement within GSI. This role will ensure process, system and behavior improvement opportunities are identified, enhanced, and managed to meet the internal and external customer's business requirements. The individual in this role requires a deep understanding of Insurance Operations (i.e. Underwriting, Claims, Finance, & Risk), their customer and business requirements, and how to efficiently embed and deploy lean transformation methodology at a senior leadership and frontline staff level to deliver sustainable results. This role will require close partnership with various stakeholders to drive effective execution and will play a pivotal role in executing the strategy as directed by the Deputy Chief Transformation Officer and Service Delivery Head of Global Insurance Operations at GSI. Responsibilities and Accountabilities: Work closely with the Deputy Chief Transformation officer & Service Delivery Head of Global Insurance Operations at GSI. to develop a transformation roadmap to meet the desired outcomes of GSI. Lead the execution of the Transformation roadmap with specific responsibility for initiatives and continuous improvement practices and routines. Guide the current state and future state, standard work design, implementation plan, along with defining the impact, value and prioritization of changes (in strong cooperation with business or service unit experts). Analyze customer & business requirements through voice of the customer meetings; evaluating current processes and systems; and data collection and review. Conduct detailed root cause analysis by working closely with stakeholders to understand the issues originating in upstream/downstream process areas. Facilitate sessions using lean problem-solving techniques (i.e. Fishbone analysis) so all relevant stakeholders can communicate business critical issues in root cause language. Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of agreed upon outcomes. Successful implement identified improvements (i.e. Process, Tools, artifact enhancements, and performance transparency) that have the greatest value to enable an efficient end-to-end process as defined by the Deputy CTO and business/functional units. Work with business to ensure support structures in place to enable timely task completion and ensure the right people are aligned to the right task Work with cross-functional team(s) for effective and timely issue resolution. Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines and capture performance standards. Embed routines/behaviors that drive activities to be completed timely and drive ongoing continuous improvement efforts. SKILLS AND REQUIREMENTS: Insurance knowledge and strong business acumen Excellent communication, listening and facilitation skills to effectively engage with stakeholders Effective decision making and critical thinking skills Strong analytical skills and ability to interpret data to drive business decisions. Ability to work independently and prioritize tasks in a fast-paced environment. Ability to work collaboratively in a team environment, and deliver effective consulting and coaching Strategic, Operational and Analytical thinking Cross-functional & Matrix engagement Detail-oriented with a high level of personal accountability Lean or similar certification, or experience implementing continuous improvement principles in service environments/organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.) Lean Transformation experience Strong organizational skills with high level of attention to detail High Emotional Quotient and Professionalism High degree of integrity and ability to handle confidential matters and sensitive situations with discretion Education and Experience: 7+ years of experience as a Lean management leader with demonstrated success in leading end-to-end transformational changes. Experience in insurance industries and an understanding of operational management practices Self-motivated, prone to action, autonomous and results-oriented with ability to lead multiple complex initiatives (short, mid and long-term) with impact. Proven track record developing and/or implementing Lean/continuous improvement initiatives Demonstrated ability to effectively interpret data and measure performance. Ability to handle changing priorities and use good judgment when working in challenging situations. Ability to build a strong network of relationships across the company, quickly building credibility and gaining the trust and confidence of colleagues. A change agent, excellent at managing change both at an organizational level and at an individual level. Superior oral and written communication skills, as well as attention to detail while developing and presenting to senior leaders of the company. Deep knowledge and demonstrated application of change management principles, practices, methodologies and tools. Exceptional presentation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences. Demonstrate proficiency in project and program management Demonstrate proficiency in data mining and analysis. Bachelor’s degree with related experience or Master’s in related field required. Work experience may substitute for education requirement. Professional Lean Certification (is a plus)
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: We are seeking an experienced and detail-oriented Senior Claims Operations Associate to lead and support Claims processes across multiple lines of business. This role involves overseeing operational activities, mentoring junior team members, and driving service excellence through data-driven insights and process improvements. Job Responsibilities: Oversee Claims lifecycle activities including loss setup, recoveries, payments, and documentation. Support and guide junior team members in task execution and issue resolution. Monitor and track operational KPIs and service-level metrics; generate periodic reports for leadership review. Collaborate with Claims handlers, adjusters, underwriters, and cross-functional teams to ensure timely and accurate processing. Ensure compliance with regulatory guidelines and internal policies. Identify process gaps and contribute to continuous improvement initiatives. Maintain audit-ready documentation and support internal/external audits. Desired Skills: Strong understanding of insurance operations and end-to-end Claims workflows. Experience in mentoring or supervising team members. Proficiency in MS Office tools and reporting platforms; familiarity with Claims or policy administration systems. Analytical mindset with the ability to interpret data and drive insights. Excellent communication and stakeholder management skills. High level of professionalism and discretion in handling sensitive information. Education / Experience: Graduate in any discipline; insurance certifications preferred. 4+ years of experience in insurance operations, with a focus on Claims. Experience in KPI tracking, reporting, and team coordination. Willingness to work in night or afternoon shifts as required.
As a Process Excellence Delivery Manager at Arch Capital Group Ltd., you will play a crucial role in overseeing and implementing transformation initiatives within Global Insurance Operations (GSI) to drive continual improvement. Your deep understanding of Insurance Operations and lean transformation methodology will be essential in delivering sustainable results. You will work closely with stakeholders to identify improvement opportunities and ensure business requirements are met effectively. **Key Responsibilities:** - Work closely with the Deputy Chief Transformation Officer & Service Delivery Head of GSI to develop a transformation roadmap. - Lead the execution of the transformation roadmap, focusing on initiatives and continuous improvement practices. - Conduct detailed analysis of customer & business requirements, root cause analysis, and facilitate lean problem-solving sessions. - Implement identified improvements to enable an efficient end-to-end process, aligned with the goals set by the Deputy CTO and business units. - Coach senior leaders and teams on continuous improvement efforts and drive ongoing improvement activities. **Qualifications Required:** - 7+ years of experience as a Lean management leader, with a proven track record of leading transformational changes. - Strong business acumen and insurance knowledge. - Excellent communication, critical thinking, and analytical skills. - Lean or similar certification, with experience in implementing continuous improvement principles. - Ability to work independently, prioritize tasks, and collaborate effectively in a team environment. - Bachelor's degree with related experience or Masters in a related field required. In this role, your strategic thinking, operational skills, and ability to drive change will be critical in achieving successful outcomes. Your high level of professionalism, attention to detail, and integrity will contribute to the overall success of the transformation initiatives at Arch Capital Group Ltd.,
Role Overview: As a Lead AI Automation Engineer at Arch Global Services India, you will be responsible for leading automation and integration initiatives with a focus on creating scalable automation workflows and implementing AI-driven solutions. You should be a highly experienced individual with a proven track record in technical leadership and solution delivery, capable of defining solution architecture and hands-on development. Key Responsibilities: - **Solution Leadership:** - Define automation solution architecture across business domains. - Translate business processes into scalable automation workflows using Microsoft Power Platform, Logic Apps, and Azure services. - **Hands-On Development:** - Design, develop, and deploy Power Automate-based automations, Logic Apps, Function Apps, and custom scripting. - Build API-based integrations across enterprise systems. - Develop agentic AI solutions leveraging Azure OpenAI, Azure AI Foundry, and Retrieval-Augmented Generation (RAG) patterns. - Apply prompt engineering to optimize AI model performance. - **Team & Stakeholder Engagement:** - Share knowledge and best practices with automation developers. - Collaborate with cross-functional stakeholders to align automation initiatives with business objectives. - Establish best practices, governance, and reusable frameworks for automation development. Qualifications Required: - **Experience:** Minimum 12-15 years in software/automation engineering. - **Automation Background:** Strong foundation in Power Automate, Logic Apps, Azure Functions, and process orchestration. - **Programming Skills:** Proficiency in Python (preferred), with knowledge of C#, Java, JavaScript, etc. - **Cloud Expertise:** Strong experience with Microsoft Azure cloud services, Power Platform, Logic Apps, Function Apps, Azure DevOps, and Azure AI services. - **Integration Expertise:** Proven experience in API development, system integrations, and workflow orchestration. - **AI/GenAI Knowledge:** Exposure to Azure OpenAI, Azure AI Foundry, Agentic AI development, Prompt Engineering, and RAG architectures. - **Mindset:** Strong automation-first mindset, ability to reimagine business processes through simplification and AI-driven enhancements. - **Leadership & Communication:** Excellent communication skills, strong English language skills, and ability to create narratives for complex scenarios. Additional Company Details (if applicable): Arch Global Services India, established in 2025, is the newest part of Arch's Global Service Organization. With offices in Trivandrum and Pune, Arch Global Services India collaborates with teams globally to develop and implement solutions for clients worldwide.,
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: We are seeking a skilled and detail-oriented Insurance Operations Expert to join our dynamic team. This role is pivotal in managing the full lifecycle of insurance policies, ensuring operational accuracy, and supporting underwriters through efficient administrative processes. The ideal candidate will bring strong analytical skills, a collaborative mindset, and a commitment to delivering high-quality service. Job Responsibilities: Manage end-to-end policy administration activities for North America Commercial Insurance business. Ensure data accuracy and integrity through meticulous entry, validation, and cleansing. Collaborate with underwriters, brokers, and internal teams to resolve queries and maintain workflow efficiency. Support junior team members and contribute to a culture of continuous learning Identify and implement process improvements to enhance operational performance. Maintain compliance with regulatory standards and internal service-level agreements. Generate reports and track KPIs to monitor business performance. Desired Skills: Strong understanding of insurance policy workflows and administration. High attention to detail and commitment to data quality. Proficiency in systems such as CRM platforms, Excel, and reporting tools. Effective communication and stakeholder management skills. Ability to work independently and collaboratively in a fast-paced environment. Analytical thinking and problem-solving capabilities. Flexibility to adapt to changing priorities and shift schedules. Professional conduct and adherence to confidentiality standards. Education / Experience: Graduate in any discipline 2 to 5 years of experience in insurance operations or policy administration Proficient in MS Office applications (Excel, Word, Outlook) Experience in managing reports, metrics, and team coordination Willingness to work in night or afternoon shifts
Role Overview: As a Reception & Office Assistant at Arch Global Services India, you will play a crucial role in being the first point of contact for visitors and providing essential administrative support to the team. Your ability to create a positive office experience, organize tasks efficiently, and assist in various office management duties will contribute to the smooth operation of the office. Key Responsibilities: - Welcome and assist all visitors, guests, and callers with a warm and professional demeanor. - Manage incoming phone calls, mail, packages, and deliveries effectively. - Support leadership and teams by scheduling meetings, preparing documents, and handling correspondence. - Coordinate meeting logistics and provide event planning support. - Maintain office organization by ordering supplies, managing inventory, and coordinating with vendors. - Keep common areas clean, organized, and well-stocked to create a professional environment. - Assist in employee onboarding by preparing welcome materials and helping with workstation setup. - Support expense processing, invoice tracking, and light procurement tasks. - Perform general clerical duties such as filing, scanning, copying, and record maintenance. - Assist in planning and coordinating internal meetings, celebrations, and client visits. Qualifications Required: - Proven experience in an administrative, receptionist, or office assistant role. - Exceptional interpersonal and communication skills, with a strong command of the English language and a professional demeanor. - Strong organizational skills, attention to detail, and ability to multitask in a dynamic work environment. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with basic office equipment. Additional Details: Arch Global Services India is a part of Arch Capital Group Ltd., a leading global insurer known for its innovative solutions and solid results. As an integral part of this renowned organization, you will have the opportunity to work with teams worldwide, drive innovation, and contribute to delivering exceptional results for clients globally.,
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: We are seeking an experienced and detail-oriented Senior Claims Operations Associate to lead and support Claims processes across multiple lines of business. This role involves overseeing operational activities, mentoring junior team members, and driving service excellence through data-driven insights and process improvements. Job Responsibilities: Oversee Claims lifecycle activities including loss setup, recoveries, payments, and documentation. Support and guide junior team members in task execution and issue resolution. Monitor and track operational KPIs and service-level metrics; generate periodic reports for leadership review. Collaborate with Claims handlers, adjusters, underwriters, and cross-functional teams to ensure timely and accurate processing. Ensure compliance with regulatory guidelines and internal policies. Identify process gaps and contribute to continuous improvement initiatives. Maintain audit-ready documentation and support internal/external audits. Desired Skills: Strong understanding of insurance operations and end-to-end Claims workflows. Experience in mentoring or supervising team members. Proficiency in MS Office tools and reporting platforms; familiarity with Claims or policy administration systems. Analytical mindset with the ability to interpret data and drive insights. Excellent communication and stakeholder management skills. High level of professionalism and discretion in handling sensitive information. Education / Experience: Graduate in any discipline; insurance certifications preferred. 4+ years of experience in insurance operations, with a focus on Claims. Experience in KPI tracking, reporting, and team coordination. Willingness to work in night or afternoon shifts as required.
Role Overview: As a Business Operations Executive at Arch Capital Group Ltd., you will play a crucial role in managing requests efficiently to ensure operational excellence and client satisfaction. Your responsibilities will involve overseeing complex queries, refining billing processes, guiding entry-level specialists, identifying areas for improvement, and collaborating with cross-functional teams to enhance operational efficiency. Key Responsibilities: - Oversee complex queries, data verification, and cleansing activities to maintain superior data integrity. - Manage and refine billing operation processes, maintain assigned KPIs, and generate accurate reports for management. - Guide and support entry-level operations specialists, fostering a learning environment and enhancing overall team competency. - Identify areas for process improvement and collaborate with management and cross-functional teams to implement effective solutions. - Provide dedicated administrative support within the operations and claims team, ensuring timely completion of tasks. - Maintain comprehensive records of billing activities, communications, and updates to support audit readiness. - Liaise effectively with brokers and internal teams to resolve queries, clarify requirements, and ensure smooth workflow execution. - Perform all activities in accordance with regulatory requirements, company policies, and service-level agreements. - Contribute to initiatives aimed at enhancing operational efficiency, service quality, and overall process optimization. Qualifications Required: - Graduation in any discipline is required. - Prior work experience in a relevant industry is advantageous, preferably in insurance operations or policy administration. - Fluent in English language (Speaking, Reading, & Writing). - Computer skills are essential; proficiency in MS Office applications (Excel, Word, Outlook) is considered an added advantage. - Strong analytical abilities, attention to detail, and sound decision-making capabilities are crucial for handling complex policy tasks. - Must be willing to work in different shifts and adapt to dynamic operational requirements.,
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About Global Services India: Arch Global Services India, established in 2025, is the newest part of Arch’s Global Service Organization. With offices in Trivandrum and Pune, Arch Global Services India is strategically positioned to provide support to Arch Insurance, Reinsurance and Mortgage divisions globally. At Arch Global Services India, we collaborate with teams across the globe to develop and implement solutions that deliver exceptional results for our clients worldwide. The Position – Head/Director of Data Engineering: Location: Hyderabad, India Employment Type: Full-time | Leadership Role About the Role: We are looking for an accomplished Data Engineering leader (Director) to lead our enterprise-wide data engineering function from our Hyderabad office. This leader will be responsible for architecting scalable, secure, and compliant data platforms while embedding operational excellence and 'shift-left' practices into the organization. The role will drive continuous optimization of data operations, ensuring proactive monitoring, faster issue resolution, and resilience at scale. Key Responsibilities: Strategic Leadership: Define and execute the enterprise data engineering roadmap aligned with business and technology priorities. Build, mentor, and lead a high-performing team of data engineers, platform specialists and support engineers. Partner with global leaders/counterparts to scale data platforms as critical enterprise assets. Data Platform & Architecture: Architect resilient, high-availability data ecosystems across data lakes, warehouses, and streaming pipelines. Optimize data pipelines for cost efficiency, performance, and reliability across hybrid and cloud environments. Drive adoption of automation-first principles, reusable components, and standardized frameworks. Operational Excellence & Shift-Left Practices: Embed testing, monitoring, and governance early in the development lifecycle to minimize production issues. Drive 'shift-left operations' by empowering data engineers with self-service monitoring, observability, and automated quality checks. Establish enterprise-wide monitoring, incident management, and root cause analysis frameworks for production data pipelines. Optimize operations by reducing manual interventions, automating data quality checks, and building proactive alerting systems. Build a scalable L2/L3 support model to ensure seamless 24/7 operations with strong SLAs. Governance, Security & Compliance: Implement enterprise-wide data governance, lineage, cataloging, and access controls. Ensure regulatory compliance with GDPR, HIPAA, SOX, and other enterprise standards. Partner with InfoSec and compliance teams to embed data security at every stage ('security by design'). Collaboration & Delivery: Partner with analytics, BI, AI/ML, and application teams to deliver high-quality, governed data products. Manage global vendor/partner ecosystems to optimize tools, platforms, and operations. Foster a culture of collaboration, innovation, and accountability across the data function. Required Qualifications: 15+ years of experience, with 7+ years in data engineering leadership roles within enterprise-scale organizations. Proven ability to operationalize and optimize enterprise data platforms with 'shift-left' principles. Expertise in: Cloud & Storage: Azure Cloud, Azure Blob Storage Data Warehousing: Snowflake, SQL Server, Azure Synapse Data Integration & Pipelines: Azure Data Factory (ADF), StreamSets, Qlik Replicate, Astronomer (Airflow) Data Visualization & Analytics: Power BI Governance & MDM: Master Data Management, Collibra, Alation, Data Governance frameworks Big Data & Streaming: Spark, Kafka, Flink, Hadoop Strong skills in SQL, data modeling, and building scalable, automated ETL/ELT pipelines. Excellent stakeholder management, leadership, and communication skills. Preferred Qualifications: Experience leading enterprise-scale data operations in Fortune 500 environments. Familiarity with data observability, FinOps/cost optimization, and proactive reliability engineering. Exposure to AI/ML data pipelines and advanced analytics use cases. Advanced degree in Computer Science, Engineering, or related field. What We Offer: Opportunity to build and scale a global data engineering hub in Hyderabad. Exposure to next-gen enterprise platforms with a focus on operational excellence and shift-left practices. Competitive compensation and benefits. Collaborative, innovative, and transformation-driven enterprise culture.
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About Global Services India: Arch Global Services India is the newest part of Arch Capital. Our new center will enable us to further scale our capabilities, drive innovation and enhance operational efficiency. At Arch Global Services India, we collaborate with teams across the globe to develop and implement solutions that deliver exceptional results for our clients worldwide. About the Job: We are seeking a skilled and detail-oriented Insurance Operations Expert to join our dynamic team. This role is pivotal in managing the full lifecycle of insurance policies, ensuring operational accuracy, and supporting underwriters through efficient administrative processes. The ideal candidate will bring strong analytical skills, a collaborative mindset, and a commitment to delivering high-quality service. Job Responsibilities: Manage end-to-end policy administration activities for North America Commercial Insurance business. Ensure data accuracy and integrity through meticulous entry, validation, and cleansing. Collaborate with underwriters, brokers, and internal teams to resolve queries and maintain workflow efficiency. Support junior team members and contribute to a culture of continuous learning Identify and implement process improvements to enhance operational performance. Maintain compliance with regulatory standards and internal service-level agreements. Generate reports and track KPIs to monitor business performance. Desired Skills: Strong understanding of insurance policy workflows and administration. High attention to detail and commitment to data quality. Proficiency in systems such as CRM platforms, Excel, and reporting tools. Effective communication and stakeholder management skills. Ability to work independently and collaboratively in a fast-paced environment. Analytical thinking and problem-solving capabilities. Flexibility to adapt to changing priorities and shift schedules. Professional conduct and adherence to confidentiality standards. Education / Experience: Graduate in any discipline 2 to 5 years of experience in insurance operations or policy administration Proficient in MS Office applications (Excel, Word, Outlook) Experience in managing reports, metrics, and team coordination Willingness to work in night or afternoon shifts
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About Global Services India: Arch Global Services India, established in 2025, is the newest part of Arch’s Global Service Organization. With offices in Hyderabad, Trivandrum and Pune, Arch Global Services India is strategically positioned to provide support to Arch Insurance, Reinsurance and Mortgage divisions globally. At Arch Global Services India, we collaborate with teams across the globe to develop and implement solutions that deliver exceptional results for our clients worldwide. Lead Business Systems Analyst Job Description: Position Overview: Business Systems Analyst (BSA) will be responsible for analyzing, designing, and implementing solutions using Cube and Insbridge platforms. This role will also cover data conversion and migration tasks related to underwriting. The ideal candidate will have strong analytical skills, technical expertise, and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions Key Responsibilities: Collaborate with stakeholders to gather and document business requirements related to CUBE, Insbridge, and data conversion/migration for underwriting. Analyze and Translate business requirements into technical specifications and design documents Design and document solutions for CUBE and Insbridge systems, including workflows, data models, and integration points Collaborate with technical teams to ensure that solutions are technically feasible and aligned with architectural standards Plan and execute data conversion and migration activities related to underwriting. Develop data mapping and transformation rules to support data migration from legacy systems to target Arch systems Ensure data integrity and accuracy during the conversion and migration processes. Develop and implement data validation and reconciliation procedures Develop and execute test plans to validate Cube and Insbridge solutions, ensuring system functionality and data accuracy. Identify and resolve issues related to implementations, working closely with development and QA teams Create and maintain documentation including requirements, system design, configuration guides Bachelor’s degree in business administration, Information Technology, or a related field. A master’s degree is a plus Qualifications: Min. 3 years of experience as Business Systems Analyst Experience with Cube (Pega) and Insbridge systems is an added advantage Experience with ETL (Extract, Transform, Load) processes and tools for data migration Knowledge of data governance and data quality management practices Relevant certifications such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or certifications specific to CUBE and Insbridge are highly preferred Experience in insurance industry is preferred Technical Skills: Proficiency in customizing and configuring Cube and Insbridge solutions based on business needs Strong understanding of software development methodologies, including Agile and Scrum Strong knowledge of data conversion and migration activities Soft Skills: Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Detail-oriented with a commitment to quality and accuracy