About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: We are seeking an experienced and detail-oriented Senior Claims Operations Associate to lead and support Claims processes across multiple lines of business. This role involves overseeing operational activities, mentoring junior team members, and driving service excellence through data-driven insights and process improvements. Job Responsibilities: Oversee Claims lifecycle activities including loss setup, recoveries, payments, and documentation. Support and guide junior team members in task execution and issue resolution. Monitor and track operational KPIs and service-level metrics; generate periodic reports for leadership review. Collaborate with Claims handlers, adjusters, underwriters, and cross-functional teams to ensure timely and accurate processing. Ensure compliance with regulatory guidelines and internal policies. Identify process gaps and contribute to continuous improvement initiatives. Maintain audit-ready documentation and support internal/external audits. Desired Skills: Strong understanding of insurance operations and end-to-end Claims workflows. Experience in mentoring or supervising team members. Proficiency in MS Office tools and reporting platforms; familiarity with Claims or policy administration systems. Analytical mindset with the ability to interpret data and drive insights. Excellent communication and stakeholder management skills. High level of professionalism and discretion in handling sensitive information. Education / Experience: Graduate in any discipline; insurance certifications preferred. 4+ years of experience in insurance operations, with a focus on Claims. Experience in KPI tracking, reporting, and team coordination. Willingness to work in night or afternoon shifts as required.
You are a skilled and detail-oriented Insurance Operations Expert who will be joining a dynamic team at Arch Capital Group Ltd. Your role will involve managing the full lifecycle of insurance policies for the North America Commercial Insurance business, ensuring operational accuracy, and supporting underwriters through efficient administrative processes. Your strong analytical skills, collaborative mindset, and commitment to delivering high-quality service will be crucial in this role. **Key Responsibilities:** - Manage end-to-end policy administration activities for North America Commercial Insurance business. - Ensure data accuracy and integrity through meticulous entry, validation, and cleansing. - Collaborate with underwriters, brokers, and internal teams to resolve queries and maintain workflow efficiency. - Support junior team members and contribute to a culture of continuous learning. - Identify and implement process improvements to enhance operational performance. - Maintain compliance with regulatory standards and internal service-level agreements. - Generate reports and track KPIs to monitor business performance. **Qualifications Required:** - Strong understanding of insurance policy workflows and administration. - High attention to detail and commitment to data quality. - Proficiency in systems such as CRM platforms, Excel, and reporting tools. - Effective communication and stakeholder management skills. - Ability to work independently and collaboratively in a fast-paced environment. - Analytical thinking and problem-solving capabilities. - Flexibility to adapt to changing priorities and shift schedules. - Professional conduct and adherence to confidentiality standards. You should be a graduate in any discipline with at least 4 years of experience in insurance operations or policy administration. Proficiency in MS Office applications (Excel, Word, Outlook) and experience in managing reports, metrics, and team coordination are required. Additionally, you should be willing to work in night or afternoon shifts to excel in this role.,
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: We are seeking a skilled and detail-oriented Insurance Operations Expert to join our dynamic team. This role is pivotal in managing the full lifecycle of insurance policies, ensuring operational accuracy, and supporting underwriters through efficient administrative processes. The ideal candidate will bring strong analytical skills, a collaborative mindset, and a commitment to delivering high-quality service. Job Responsibilities: Manage end-to-end policy administration activities for North America Commercial Insurance business. Ensure data accuracy and integrity through meticulous entry, validation, and cleansing. Collaborate with underwriters, brokers, and internal teams to resolve queries and maintain workflow efficiency. Support junior team members and contribute to a culture of continuous learning Identify and implement process improvements to enhance operational performance. Maintain compliance with regulatory standards and internal service-level agreements. Generate reports and track KPIs to monitor business performance. Desired Skills: Strong understanding of insurance policy workflows and administration. High attention to detail and commitment to data quality. Proficiency in systems such as CRM platforms, Excel, and reporting tools. Effective communication and stakeholder management skills. Ability to work independently and collaboratively in a fast-paced environment. Analytical thinking and problem-solving capabilities. Flexibility to adapt to changing priorities and shift schedules. Professional conduct and adherence to confidentiality standards. Education / Experience: Graduate in any discipline 4+ years of experience in insurance operations or policy administration Proficient in MS Office applications (Excel, Word, Outlook) Experience in managing reports, metrics, and team coordination Willingness to work in night or afternoon shifts
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: The Account Technician (AT) is responsible for executing end-to-end Policy Administration activities for assigned accounts. This includes handling endorsements, preparing quotes, processing renewals, cancellations, and other related tasks that support the lifecycle of a policy. The role requires a strong understanding of policy workflows, attention to detail, and adherence to service-level expectations. Account Technicians operate within the Underwriter–AT pairing model, where each technician is aligned to a specific underwriter. This model ensures streamlined communication, efficient task management, and consistent support for underwriting operations. The AT is expected to manage requests with accuracy and timeliness, contributing to overall operational excellence and client satisfaction. Job Responsibilities: Execute end-to-end policy administration activities including endorsements, renewals, cancellations, and quote preparation for assigned accounts. Oversee complex data entry tasks, data verification, and cleansing activities to maintain superior data integrity. Manage and refine policy administration processes; maintain assigned KPIs and generate accurate reports for management reflecting business performance and operational compliance. Guide and support entry-level operations specialists, fostering a learning environment and enhancing overall team competency. Identify areas for process improvement and collaborate with management and cross-functional teams to implement effective solutions. Operate within the Underwriter–AT pairing model, providing dedicated administrative support to the assigned underwriter and ensuring timely completion of tasks. Work closely with the Submission Support team, who serve as the initial handlers of stakeholder requests, to ensure accurate intake and speedy transition of cases for further processing. Maintain comprehensive records of policy transactions, communications, and updates to support audit readiness and operational transparency. Liaise effectively with underwriters, brokers, and internal teams to resolve queries, clarify requirements, and ensure smooth workflow execution. Perform all activities in accordance with regulatory requirements, company policies, and service-level agreements. Contribute to initiatives aimed at enhancing operational efficiency, service quality, and overall process optimization. Desired Skills: Policy Administration Expertise: Strong understanding of policy lifecycle activities including endorsements, renewals, cancellations, and quoting. Data Accuracy & Integrity: High attention to detail in data entry, validation, and cleansing to ensure reliable and audit-ready records. Workflow Management: Ability to manage multiple tasks efficiently while meeting service-level agreements and internal KPIs. System Proficiency: Familiarity with policy administration systems, CRM tools, and reporting platforms (e.g., Excel, Salesforce, or internal tools). Stakeholder Communication: Clear and professional communication skills for effective coordination with underwriters, brokers, and internal teams. Team Collaboration: Ability to work closely with Submission Support teams and other operational units to ensure smooth handoffs and timely processing. Client-Focused Mindset: Understanding of client expectations and ability to support underwriters in delivering high-quality service. Issue Resolution: Capable of identifying discrepancies or process gaps and resolving them proactively. Process Improvement: Analytical mindset to suggest and implement improvements in policy workflows and operational efficiency. Mentoring Skills: Willingness to guide and support junior team members, contributing to team development and knowledge sharing. Ownership & Accountability: Strong sense of responsibility for assigned tasks and commitment to delivering accurate and timely results. Flexibility: Ability to adapt to changing priorities and work in a dynamic, fast-paced environment. Professional Conduct: Maintains confidentiality, compliance, and professionalism in all interactions and documentation. Education / Experience: Educational Qualification: Graduation in any discipline is required. Industry Experience: Prior work experience in a relevant industry is mandatory – Min 5yrs, preferably in insurance operations or policy administration. Technical Proficiency: Moderate to excellent computer skills are essential; proficiency in MS Office applications (Excel, Word, Outlook) is considered an added advantage. Analytical & Decision-Making Skills: Strong analytical abilities, attention to detail, and sound decision-making capabilities are crucial for handling complex policy tasks. Work Flexibility: Must be willing to work in different shifts and adapt to dynamic operational requirements.
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. About the Job: The Account Technician (AT) is responsible for executing end-to-end Policy Administration activities for assigned accounts. This includes handling endorsements, preparing quotes, processing renewals, cancellations, and other related tasks that support the lifecycle of a policy. The role requires a strong understanding of policy workflows, attention to detail, and adherence to service-level expectations. Account Technicians operate within the Underwriter–AT pairing model, where each technician is aligned to a specific underwriter. This model ensures streamlined communication, efficient task management, and consistent support for underwriting operations. The AT is expected to manage requests with accuracy and timeliness, contributing to overall operational excellence and client satisfaction. Job Responsibilities: Execute end-to-end policy administration activities including endorsements, renewals, cancellations, and quote preparation for assigned accounts. Oversee complex data entry tasks, data verification, and cleansing activities to maintain superior data integrity. Manage and refine policy administration processes; maintain assigned KPIs and generate accurate reports for management reflecting business performance and operational compliance. Guide and support entry-level operations specialists, fostering a learning environment and enhancing overall team competency. Identify areas for process improvement and collaborate with management and cross-functional teams to implement effective solutions. Operate within the Underwriter–AT pairing model, providing dedicated administrative support to the assigned underwriter and ensuring timely completion of tasks. Work closely with the Submission Support team, who serve as the initial handlers of stakeholder requests, to ensure accurate intake and speedy transition of cases for further processing. Maintain comprehensive records of policy transactions, communications, and updates to support audit readiness and operational transparency. Liaise effectively with underwriters, brokers, and internal teams to resolve queries, clarify requirements, and ensure smooth workflow execution. Perform all activities in accordance with regulatory requirements, company policies, and service-level agreements. Contribute to initiatives aimed at enhancing operational efficiency, service quality, and overall process optimization. Desired Skills: Policy Administration Expertise: Strong understanding of policy lifecycle activities including endorsements, renewals, cancellations, and quoting. Data Accuracy & Integrity: High attention to detail in data entry, validation, and cleansing to ensure reliable and audit-ready records. Workflow Management: Ability to manage multiple tasks efficiently while meeting service-level agreements and internal KPIs. System Proficiency: Familiarity with policy administration systems, CRM tools, and reporting platforms (e.g., Excel, Salesforce, or internal tools). Stakeholder Communication: Clear and professional communication skills for effective coordination with underwriters, brokers, and internal teams. Team Collaboration: Ability to work closely with Submission Support teams and other operational units to ensure smooth handoffs and timely processing. Client-Focused Mindset: Understanding of client expectations and ability to support underwriters in delivering high-quality service. Issue Resolution: Capable of identifying discrepancies or process gaps and resolving them proactively. Process Improvement: Analytical mindset to suggest and implement improvements in policy workflows and operational efficiency. Mentoring Skills: Willingness to guide and support junior team members, contributing to team development and knowledge sharing. Ownership & Accountability: Strong sense of responsibility for assigned tasks and commitment to delivering accurate and timely results. Flexibility: Ability to adapt to changing priorities and work in a dynamic, fast-paced environment. Professional Conduct: Maintains confidentiality, compliance, and professionalism in all interactions and documentation. Education / Experience: Educational Qualification: Graduation in any discipline is required. Industry Experience: Prior work experience in a relevant industry is mandatory – Min 5yrs, preferably in insurance operations or policy administration. Technical Proficiency: Moderate to excellent computer skills are essential; proficiency in MS Office applications (Excel, Word, Outlook) is considered an added advantage. Analytical & Decision-Making Skills: Strong analytical abilities, attention to detail, and sound decision-making capabilities are crucial for handling complex policy tasks. Work Flexibility: Must be willing to work in different shifts and adapt to dynamic operational requirements.
About Arch: Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer. Position Summary: The Process Excellence Delivery Manager will oversee and implement transformation initiatives to drive continual improvement within GSI. This role will ensure process, system and behavior improvement opportunities are identified, enhanced, and managed to meet the internal and external customer's business requirements. The individual in this role requires a deep understanding of Insurance Operations (i.e. Underwriting, Claims, Finance, & Risk), their customer and business requirements, and how to efficiently embed and deploy lean transformation methodology at a senior leadership and frontline staff level to deliver sustainable results. This role will require close partnership with various stakeholders to drive effective execution and will play a pivotal role in executing the strategy as directed by the Deputy Chief Transformation Officer and Service Delivery Head of Global Insurance Operations at GSI. Responsibilities and Accountabilities: Work closely with the Deputy Chief Transformation officer & Service Delivery Head of Global Insurance Operations at GSI. to develop a transformation roadmap to meet the desired outcomes of GSI. Lead the execution of the Transformation roadmap with specific responsibility for initiatives and continuous improvement practices and routines. Guide the current state and future state, standard work design, implementation plan, along with defining the impact, value and prioritization of changes (in strong cooperation with business or service unit experts). Analyze customer & business requirements through voice of the customer meetings; evaluating current processes and systems; and data collection and review. Conduct detailed root cause analysis by working closely with stakeholders to understand the issues originating in upstream/downstream process areas. Facilitate sessions using lean problem-solving techniques (i.e. Fishbone analysis) so all relevant stakeholders can communicate business critical issues in root cause language. Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of agreed upon outcomes. Successful implement identified improvements (i.e. Process, Tools, artifact enhancements, and performance transparency) that have the greatest value to enable an efficient end-to-end process as defined by the Deputy CTO and business/functional units. Work with business to ensure support structures in place to enable timely task completion and ensure the right people are aligned to the right task Work with cross-functional team(s) for effective and timely issue resolution. Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines and capture performance standards. Embed routines/behaviors that drive activities to be completed timely and drive ongoing continuous improvement efforts. SKILLS AND REQUIREMENTS: Insurance knowledge and strong business acumen Excellent communication, listening and facilitation skills to effectively engage with stakeholders Effective decision making and critical thinking skills Strong analytical skills and ability to interpret data to drive business decisions. Ability to work independently and prioritize tasks in a fast-paced environment. Ability to work collaboratively in a team environment, and deliver effective consulting and coaching Strategic, Operational and Analytical thinking Cross-functional & Matrix engagement Detail-oriented with a high level of personal accountability Lean or similar certification, or experience implementing continuous improvement principles in service environments/organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.) Lean Transformation experience Strong organizational skills with high level of attention to detail High Emotional Quotient and Professionalism High degree of integrity and ability to handle confidential matters and sensitive situations with discretion Education and Experience: 7+ years of experience as a Lean management leader with demonstrated success in leading end-to-end transformational changes. Experience in insurance industries and an understanding of operational management practices Self-motivated, prone to action, autonomous and results-oriented with ability to lead multiple complex initiatives (short, mid and long-term) with impact. Proven track record developing and/or implementing Lean/continuous improvement initiatives Demonstrated ability to effectively interpret data and measure performance. Ability to handle changing priorities and use good judgment when working in challenging situations. Ability to build a strong network of relationships across the company, quickly building credibility and gaining the trust and confidence of colleagues. A change agent, excellent at managing change both at an organizational level and at an individual level. Superior oral and written communication skills, as well as attention to detail while developing and presenting to senior leaders of the company. Deep knowledge and demonstrated application of change management principles, practices, methodologies and tools. Exceptional presentation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences. Demonstrate proficiency in project and program management Demonstrate proficiency in data mining and analysis. Bachelor’s degree with related experience or Master’s in related field required. Work experience may substitute for education requirement. Professional Lean Certification (is a plus)