Associate - Finance & Accounts

Role Overview: As a Business Operations Executive at Arch Capital Group Ltd., you will play a crucial role in managing requests efficiently to ensure operational excellence and client satisfaction. Your responsibilities will involve overseeing complex queries, refining billing processes, guiding entry-level specialists, identifying areas for improvement, and collaborating with cross-functional teams to enhance operational efficiency. Key Responsibilities: - Oversee complex queries, data verification, and cleansing activities to maintain superior data integrity. - Manage and refine billing operation processes, maintain assigned KPIs, and generate accurate reports for management. - Guide and support entry-level operations specialists, fostering a learning environment and enhancing overall team competency. - Identify areas for process improvement and collaborate with management and cross-functional teams to implement effective solutions. - Provide dedicated administrative support within the operations and claims team, ensuring timely completion of tasks. - Maintain comprehensive records of billing activities, communications, and updates to support audit readiness. - Liaise effectively with brokers and internal teams to resolve queries, clarify requirements, and ensure smooth workflow execution. - Perform all activities in accordance with regulatory requirements, company policies, and service-level agreements. - Contribute to initiatives aimed at enhancing operational efficiency, service quality, and overall process optimization. Qualifications Required: - Graduation in any discipline is required. - Prior work experience in a relevant industry is advantageous, preferably in insurance operations or policy administration. - Fluent in English language (Speaking, Reading, & Writing). - Computer skills are essential; proficiency in MS Office applications (Excel, Word, Outlook) is considered an added advantage. - Strong analytical abilities, attention to detail, and sound decision-making capabilities are crucial for handling complex policy tasks. - Must be willing to work in different shifts and adapt to dynamic operational requirements.,