949 Escalation Management Jobs - Page 38

Role: Hub Incharge Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub Location - Reliance ,Ankleshwar , Deesa ,kheralu, prantij,Paldi, Kadi Roles & Responsibilities: Rider Management Providing training to rider partners & grooming Conducting huddle for rider partners on daily basis Managing & monitoring the performance of each rider to improve their performance Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases To drive discipline of the safety & hygiene of rider partners Workforce Management Rider Attrition & attendance management Managing the performance of TLs in hub- providing feedback & inputs for improvement Ensure Career Progression for the TLs working in your hub Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc Managing & clearance of pendency shipments present in the hub Responsible to delivery shipments within TAT- D0, D1, D2, 6+D Inventory Reconciliation Check the dashboard frequently for reconciliation of shipments done by TLs Ensure 100% Inventory Reconciliation on daily basis Identify the short or excess shipments in the hub Take action on any kind of fraud or theft of shipment Hub Layout Management Bifurcation of the hub according to the hub activities Implementation of 5S in hub for maintaining the hub layout Ensuring that FIFO is done in a designated space Designated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighbors Escalation Management Managing the LH/DC volume & vehicle escalations Resolving Rider Payout issue IT, stationery, inventory issue to be managed Managing the escalations raised against the hiring Customer Escalation management within TAT CCTV footage to be shared with the DC team for short/excess shipment Sharing call recordings for MDND cases Operational Excellence Cash Management (Petty Cash & COD) Loss Management (Damage/Product Swap/Potential Loss) Hub Open House Activity (Weekly or Monthly) Reducing the fake remarks Closure of MDND cases Control on Delivered to cancel shipments Daily reconciliation & depositing of COD amount Skills required- Link Operational Excellence Problem Solving Communication Skills Workforce Management Business Leadership

Role: Service Delivery Manager Location: Chennai - Taramani Company: Accel IT Services About Us: Accel IT Services, a division of Accel Limited, is a reliable and long-term digital transformation partner for IT, VSAT and enterprises customers. The company specializes in Warranty and Logistics Management Services, Infrastructure Management Services, Large Project Management, Cloud Infrastructure, Enterprise Security, RPA, Managed Services, and Training. With the acquisition of Computer Factory Private Limited and Ensure Services (India) Limited, the company has expanded its geographic footprint and portfolio across Country. Position Overview: We are looking for a highly experienced Service Delivery Manager whos shall be handling multiple Key Accounts and ensure customer satisfaction by addressing people and process issues (if any). Renewal of existing accounts, Mining these accounts for more business by upselling and cross selling other service offerings and Collection are the major KRA's for this role. Key Responsibilities: Lead and manage Key accounts in the region ensuring consistent and high-quality customer service across the region. Develop and implement effective service delivery strategies and policies in alignment with company objectives and customer expectations. Oversee regional service delivery, provide leadership, support, and performance management. Monitor key performance indicators (KPIs) and service metrics to identify areas for improvement and implement corrective actions. Collaborate with clients to understand their needs and ensure service delivery meets or exceeds their expectations Drive innovation and continuous improvement in service delivery processes, leveraging new technologies and best practices. Ensure compliance with industry standards, regulatory requirements, and internal policies. Act as the primary escalation point for critical service issues, ensuring prompt and effective resolution. Report to senior leadership on service delivery performance, challenges, and strategic initiatives. Qualifications: Bachelors degree in IT, Business Administration, or a related field. A Masters degree is preferred Minimum 10 yrs of experience in IT service delivery, with at least 5 years in a senior leadership role. Experience in working with the Management. Excellent leadership, communication, and interpersonal skills. Proven track record in managing national service delivery operations and driving performance improvements. Strong analytical and problem-solving abilities Experience with handling Brands. Customer-focused with a commitment to delivering high-quality service. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Join us at Accel, and be part of a team that is shaping the future of IT enabled services. We look forward to your application.

As a People Manager within the Commercial Banking Operations team, you will supervise critical processes like Deal Setup and Rate-Fixings. You will ensure all SLAs are met, escalating exceptions promptly. Your role involves strategic implementation aligned with global operations, maintaining compliance and risk management. Job Responsibilities Supervise Deal Setup, Drawdowns, and other key processes. Closely monitor daily team performance to meet SLAs. Assess work allocation and identify capacity areas. Implement team strategy in line with global objectives. Ensure adherence to controls and escalate risks. Comply with audit and compliance regulations. Act as SME for complex process queries. Provide input on projects and client transitions. Manage process escalations effectively. Maintain engagement with Lenders and Bankers. Ensure timely escalation to Senior management. Required qualifications, capabilities, and skills Hold a Bachelors Degree with minimum10 years in loan servicing. Demonstrate knowledge of Nostro/Cash matching and SWIFT. Exhibit strong problem-solving and investigative skills. Maintain a strong risk and control mindset. Drive small to medium-sized projects successfully. Showcase strong people and performance management skills. Exhibit strong escalation management skills. Preferred qualifications, capabilities, and skills Possess knowledge of loan systems like Loan IQ. Demonstrate experience in financial industry back office. Exhibit strong analytical and resolution skills. Maintain a proactive approach to risk management. Drive innovation in process improvements. Foster strong relationships with internal/external stakeholders. Exhibit leadership in managing complex projects

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America. We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. Youll make a difference: Reporting to the Senior Division Manager , as the Senior Associate - Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelors degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Please complete the application form in our job portal via the link below. https://apply.workable.com/laundryheap-2/j/525A0F18BD/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Front-End Coordinator PR Immigration (Canada, Australia, UK, Germany). Guide clients post-enrollment, manage docs, resolve queries and escalations , assist with applications. Must be research-oriented with strong immigration & communication skills. Provident fund

Key Responsibilities: Team Management: Lead, mentor, and manage a team of helpdesk staff. Schedule shifts and ensure adequate staffing levels. Conduct performance evaluations and provide feedback. Helpdesk Operations: Oversee the day-to-day operations of the helpdesk. Ensure all helpdesk tickets are logged, prioritized, and resolved in a timely manner. Develop and implement helpdesk policies and procedures. Customer Service:

We are seeking a seasoned and proactive Manager Escalation Team to lead our customer escalations and regulatory complaints function. The ideal candidate will manage high-priority customer issues, including RBI CMS/NCH complaints, and work cross-functionally to implement long-term solutions that enhance customer experience. This is a key role that requires deep experience in customer service operations, excellent communication skills, and a strong command over compliance- led service management. Key Responsibilities: • Oversee the daily operations of the customer support escalation team and RBI CMS complaints team. • Handle high-impact customer issues and regulatory escalations with a sense of urgency, accuracy, and ownership. • Design, implement, and enhance escalation management processes to reduce resolution time and improve satisfaction. • Ensure effective coordination with legal and compliance teams on RBI CMS complaints and adherence to regulatory TATs. • Develop and enforce customer support policies and processes in alignment with internal standards and regulatory requirements. • Provide timely and relevant updates to the team regarding product changes, trends, and escalation protocols. • Track and analyse key support metrics, generate actionable insights, and prepare regular reports for leadership. • Conduct regular training, coaching, and performance evaluations to ensure team effectiveness and compliance readiness. • Collaborate with cross-functional teams to drive root cause resolutions and prevent repeat issues.

Roles and responsibilities: Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team • Expected to represent WBR/MBR with clients/operations Keeps Operational costs to a minimum and ensures revenue targets are met Responsible for ensuring occupancy & utilization is at optimum level Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success Administers separation cases to HR in case advisors are not meeting performance metric consistently and arranging backfills on a timely basis • Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task

Job Title : City Operations Manager Job Location : Pune Experience Required : Minimum 6 years About Zolo : ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing Key Responsibilities: End-to-End City Operations: Oversee the entire operations of multiple properties within the city. Ensure smooth day-to-day management and efficient service delivery to residents. Process Creation and Streamlining: Develop, implement, and refine operational processes for increased efficiency and consistency. Drive continuous improvements to elevate the overall operational standards. Cost Optimization: Monitor and manage operational budgets, identifying areas for cost reduction without compromising quality. Implement strategies to improve cost efficiency across all aspects of operations. Customer Delight: Drive initiatives to ensure high levels of customer satisfaction and a seamless living experience. Address and resolve resident issues promptly, fostering a positive and engaging community environment. Vendor Management: Manage relationships with vendors and service providers to ensure timely and quality service delivery. Negotiate contracts and maintain strong partnerships to support operational needs. Interested candidates can drop their resume at pragati.s@zolostays.com

https://www.i4t.in/ We are hiring IT Operations Manager for i4T company. An IT Operations Managers will be responsible for managing the day-to-day operations of the IT team, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. They must ensure that the organization's IT policies and procedures are up to date and compliant with industry standards and regulations. This involves managing service level agreements (SLA), and ensuring that services meet the company's needs. KEY RESPONSIBILITY AREAS: Overseeing the daily operations of the IT department and ensuring Agreed SLA are met without incurring penalties. Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity. Managing technology vendors and service providers to ensure that the organization's technological needs are met. Manage, mentor, and motivate a team of support staff to deliver high levels of customer service. Provide guidance, training, and support to team members Oversee the address escalated technical issues, ensuring timely and effective solutions. Work with the team to prioritize and resolve tickets on severity. Analyze support processes and implement best practice to improve efficiency, reduce response times and enhance overall support quality. Communicate with customers to resolve complex issues and ensure their satisfaction. Build strong relationships with clients to understand their needs and provide proactive solutions. Monitor key performance indicators (KPIs), prepare regular reports on support team performance, and make date driven decisions to optimize service delivery. Work closely with other departments, such as technical teams and product management, to ensure smooth communication and effective resolution of issues. Continuously identify areas for improvement in the teams technical skills and customer service abilities. Lead training initiative to keep the team updated on new technologies and best practices. Skill Set: Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. Proven experience as IT Operations Manager • Experience with system installation, configuration and analysis. Thorough knowledge of networks and cloud computing Proven ability and experience in executing strategic asset management processes successfully Strong leadership skills to effectively manage a team of IT professionals and drive performance. Excellent communication skills to effectively interact with team members, senior management, and other stakeholders. Ability to manage multiple projects and resolve complex customer issues. Experience with support tools, ticketing systems and CRM software Required Qualifications & Experience: Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Experience: Minimum of 5 years of experience in a customer support or technical support role, with at least 2 years in a managerial or leadership position. Preferred Industry Retail, IT Service, QSR (Quick Service Restaurant) For more details call Sanjana - 99870 43006 Also mail resume to sanjana.tari@i4t.in Best Regards Sanjana Tari99870 43006 sanjana.tari@i4t.in Team HR i4T - Ideas 4 Transformation

Provide timely support via email and chat for product, service, and account queries. Resolve issues or escalate complex cases. Maintain clear records of customer interactions. Support FAQ updates share user feedback for improvements.

Job Description Certifications Program Specialist Oracle University Location: Bengaluru, India About Oracle University Oracle University (OU) is committed to providing world-class training and an unbeatable educational experience. Oracle University focuses on 100% student satisfaction to deliver superior training that enhances the adoption of Oracle technologies. As one of the largest corporate training organizations in the world, we help make technology strategies successful with complete, flexible, and customized learning solutions delivered globally. Our goal is to provide every Oracle University student with an exceptional highly engaging learning experience with our plethora of learning products and services. Primary Focus Oracle Certification Program (OCP) is our prestigious and highly sought-out-for certification program for technical professionals in the Oracle information technology marketplace. The certification program specialist will be part of the OCP Operations team. The certification program specialist will be part of the Oracle Certification Program Operations team. This teams primary responsibility is to service and help resolve customer queries, troubleshoot issues as required, follow-up with stakeholders to resolve the issues, manage exam web pages, help improve tools and processes across the exam delivery platform, manage proctors and exam schedules, train and onboard proctors, and validate certification credentials for certified candidates. Career Level - IC2 Career Level - IC3 Responsibilities Roles and Responsibilities Provide customer support via email for pre/post certifications queries in a timely manner with quality instructions to help resolve customer issues Manage complex and critical requests, and escalations received from customers Work on multiple tools and systems to manage the certification program Analyze the root causes of issues to provide a complete resolution Ability to analyze data to arrive at meaningful information and decisions Compile daily, monthly, quarterly, and ad-hoc analysis and reports to support the certification program Work with the team members to fulfill certification support requirements/processes and ensure joint success Perform various audits to support the certification program Participate in various testing activities to ensure the effectiveness and functionality of certification-related systems and processes Be available to work in shifts as per the operational requirements of the certification support team. This might include evenings and weekends Possess proficiency in Microsoft Office applications, including MS Word, MS Excel, and MS Outlook, to effectively manage documentation, data analysis, and communication tasks Required Qualifications Bachelors degree in business administration, communications, or a related field Previous experience in a customer support role or similar domain, preferably in a certification or education-related industry Good command over written English with excellent comprehension and communication skills, both written and verbal Strong problem-solving abilities and attention to detail Able to self-manage, prioritize, execute, collaborate, and deliver on assigned tasks Able to think out of the box with a positive attitude towards the workplace and understand customer issues Good at working on multiple parallel deliverables and thrive in a fast-paced, changing environment

Role: Executive / Sr Executive - Account Management (CRM) Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Non voice coordinator Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Candidates must have TPA experience Interested candidates can reach out via email at sarika.pallap@mediassist.in or WhatsApp their CVs to 8951865563

Hi, We are hiring for the Leading ITES Company for Team Lead in Cash Applications and Billing Job description: Minimum 8 - 10 years experience in Accounts Receivable is mandatory. Regular reconciliations of bank accounts and resolve discrepancies End to end OTC expertise including Cash Apps & Billing Conduct regular audits of cash transaction, including cash application & billing Research & clear account discrepancies Reporting and Reconciliation Client Query & Escalation Handling Work with internal team during control audits Adherence to financial policies, controls, and regulatory requirements (SOX) Coordinate with other department and support overall financial strategy Identify improvements to enhance efficiency and accuracy Skills : Graduate/Post-Graduate in Finance & Accounting Strong ability to communicate effectively with all levels of the organization including leadership both verbally and in writing. Ability to support and coach clerical staff in a professional manner Knowledge in complex accounting / Analytical and Reporting skills / Excellent skills in MS applications ERP: Retalix & Oracle EBS To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Team Lead Position in Chennai Search : Cash Application Chennai (Job Code # 234)

Roles and Responsibilities Manage daily operations of the service center, ensuring efficient use of resources and meeting customer expectations. Oversee team handling, including recruitment, training, performance evaluation, and employee development. Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction. Ensure compliance with company policies, procedures, and regulatory requirements. Collaborate with other departments (sales, marketing) to drive business growth through effective communication. Desired Candidate Profile 2-5 years of experience in automobile or electrical industry with a background in B.Tech/B.E. degree from a reputed institution. Proven track record of managing teams effectively to achieve operational excellence. Strong understanding of SLA management principles and practices; ability to develop SLAs that align with business objectives. Excellent people management skills; ability to motivate employees towards achieving common goals.

Hi , We are hiring for Leading ITES Company for Data Management Study Point of Contact (DMSPOC) Profile. Job Description: To provide end to end data management services and project management of studies. Ensure compliance with SOPs and training. Primary point of escalation for issue management. Accountable for DM deliverables (including quality and timing) on the project and will be required to provide regular status updates on data completeness, cleanliness to the Data Manager. Point of contact for client POC. Attend meetings with Study Lead Data Manager (SLDM) as and when required, provide inputs to the required documents and activities throughout the course of the trial. Ensure that the timelines & quality are met as per study requirement. Resource estimation for the study and ensuring right resources are available for the study based on requirement. To oversight the end-to-end data management activities for assigned studies. Risk identification, mitigation and issue escalation to the appropriate stakeholders. Skillsets required: Ability to represent Data Management at all levels and is capable of targeting information to the respective audience. Ability to influence key project roles or Study Team members to meet the overall goal of the study. Ability to build influential networks with client and stakeholder management. Ability to develop solutions for cross functional challenges. Develops recommendations beyond own area of expertise. Knowledge of ICH GCP & CDISC requirements. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Mumbai Search : Job Code # 297 b) For Position in Pune Search : Job Code # 298 c) For Position in Bangalore Search : Job Code # 299

Job Title: Manager Operations (Education Process BPO) Location: Noida, Sec 2 Experience: 810 years (with relevant experience in handling education-related BPO processes) Employment Type: Full-Time Working Mode: 5.5 Days, work from office Job Summary: We are looking for an experienced and results-driven Operations Manager to lead and manage education-related BPO processes. The ideal candidate will have a strong background in education sector support services (such as admissions, student support, e-learning, assessments, or back-office education services), with proven leadership in delivering quality service, managing large teams, and ensuring compliance with SLAs. Key Responsibilities: Manage day-to-day operations for education process accounts, ensuring delivery of high-quality service and adherence to client SLAs. Oversee workforce planning, scheduling, and resource allocation to meet business targets and seasonal demand. Monitor process performance, analyze data trends, and implement process improvements for efficiency and quality. Serve as the primary point of contact for client interactions, reporting, and issue resolution. Ensure compliance with data privacy, academic integrity, and industry standards. Work closely with quality, training, and technology teams to support process enhancements and upskilling of team members. Manage and mentor team leaders and agents to maintain a positive and high-performance work culture. Handle escalations, risk management, and ensure prompt resolution of client or student concerns. Drive automation and digital adoption in line with the client’s education technology platforms. Key Requirements: Minimum 6 years of experience in BPO operations, with at least 3 years in managing education-related processes. Familiarity with education domain workflows such as student enrollment, academic support, exam coordination, digital learning support, or education customer service. Strong team management, client handling, and problem-solving skills. Proficient in performance management tools, reporting, and operational metrics. Experience working with CRM and learning management systems (LMS) is a plus. Educational Qualifications: Bachelor’s degree in any discipline (education or business-related fields preferred). MBA is an advantage. Personal Attributes: Detail-oriented and highly organized. Strong communication and interpersonal skills. Process-driven with a continuous improvement mindset. Regards Sangeeta

Job responsibilities Perform root cause analysis (RCA) on major impacting incidents, as well as standard incidents with potential for impact, ensuring root cause and tactical/strategic actions are identified. Coordinate, convene, and facilitate major problem review meetings across the North America region, and other regions where needed. Proactively analyze and define problem areas, developing strategic efforts across all levels of priority/severity. Apply RCA lessons learned across the technology environment. Partner with business resources and develop actions to eliminate recurrence on business-owned incidents. Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently. Ensure the problem records are accurate and progress through the Problem Management process in a timely and prioritized fashion. Manage and maintain information in the ServiceNow tool and other artifacts as necessary. Own and run various Stability and Service Level Improvement programs for applications/services as well as other initiatives in an agile approach. Drive continuous improvement initiatives and implement best practices in Problem Management. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing Root Cause Analysis (RCA) in a system of record such as Service Now. Proficient in pattern recognition and data correlation, with strong analytical and problem-solving skills. Advanced Excel knowledge with the ability to dissect large data files, utilizing formulas, minor scripting, and filtering. Ability to navigate, interface, and work with multiple teams across regional boundaries and communication channels, demonstrating command and control. Ability to influence and lead technical conversations with various application support groups that include technical leaders, IT professionals, developers, and architects. Continuously track progress to ensure deliverables within prescribed timelines until full problem closure. Cross-technology background in disciplines such as Cloud Engineering, Networking, Site Reliability Engineering, or Technology Support. Understanding of observability and monitoring tools and techniques. Excellent communication, technical writing, presentation, and relationship management skills.

Dear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore ReSource Pro About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 10,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact Scope HR Karthik - 9008042208 DIRECT EMAIL -Karthik_Venkat@resourcepro.in Responsibilities: Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement. Oversee people management: recruitment, training, performance evaluation. Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Talent Inventory Client Services Business Growth Problem Solving Multiple Managing Projects Employee Engagement & Budgeting Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors. Manages for effective performance and develop staff Skills Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below, Experience for Assistant Manager Minimum 9 years experience, 3-5 years management experience Experience for Operations Manager Minimum 14 years experience, 7-10 years management experience Experience for Director Minimum 20 years experience, 10-15 years management experience Education Background Bachelor Degree (Major) Graduates Only. Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -Karthik_Venkat@resourcepro.in

Vendor Management : Experience in vendor management is essential. Communication Skills : The candidate should have above-average communication skills .- Still getting candidates with very poor communication Team Coordination : The candidate should be able to coordinate and manage a team effectively.( Not mandatory) Excel Skills : Must be proficient in VLOOKUP and Pivot Tables . Business Management : The candidate should have experience in managing business operations of 50-60L or more . Open to work in shifts (24/7) Minimum 05yrs of experience in managing vendors & cab reconciliation Should have managed at least 4-5 cab vendors Should have managed Cab/International Travel/Hotel Vendors Proficient in excel (vlookup ,pivot), good written & verbal communication and interpersonal skills Proficient in Vendor billing, cab billing & reconciliation Willingness to learn, proactive, quick learner, take initiative and well organized Should have handled volumes in excess of 50-80 lac per month

Summary of the role The Risk Manager (ERMF) in the relevant Business Units (BU). The Risk Manager identifies and assesses risks relevant to the organization, while advising and supporting on effective risk management practices. The Risk Manager will work closely with all business areas as well as the Enterprise Risk team to support the relevant Board of Directors in setting appropriate risk appetites and designing a robust internal control environment to mitigate the risks to which the BU is exposed. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Promote and Embed Risk Culture Support the promotion, dissemination and communication of the ERMF in the relevant BUs. Foster a strong risk culture by ensuring the understanding and embeddedness of the ERMF in day-to-day activities particularly through the effective utilisation of the in-house risk system ERMA (Enterprise Risk Management Application). 2. Implementation of the ERMF Oversee the integration of the ERMF within the relevant BUs, focusing on the identification, assessment and management of material risks and their controls. Manage the alignment of the Risk Management Framework and governance mechanisms Establish, participate and manage running of Risk Committees as appropriate and manage Board approved governance documentation aligned to ERMF including Enterprise Risk Management Policy, Risk Appetite Statement and Risk Registers 3. Support the Ongoing Enhancement of the ERMF Assist the Group Head of Enterprise Risk with ongoing enhancement of the ERMF by proactively identifying new or emerging risks that could impact the BU or wider organisation Consolidate and analyze risk information to assess the potential impact on risk areas Drive the roll-out and completion of bi-annual 2LOD Risk and Control Self-Assessment (RCSA) and 1LOD Control Self Assessment (CSA) to ensure robust risk and control practices Compile and maintain ongoing and periodic risk reporting to keep stakeholders informed of risk trends and mitigation efforts. 4. Oversee Event and Decision Escalation Management Ensure the effective identification, management and remediation of risk-related events within the relevant BUs Establish and embed processes to track and close risk-related events in a timely manner Report or escalate any Events in line with Escalation protocol REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Waystone has an open and inclusive culture and we encourage candidates from varied backgrounds and experiences to apply. Education An internationally recognised professional qualification. Strong academic background including a Degree in Finance/Business/Economics or related field. Skills/Experience Demonstrable knowledge of risks identification, assessment, and management frameworks. Strong ability for design, implement and execution of control frameworks. An internationally recognised professional qualification or bachelors degree or significant experience in risk, compliance or operations-based control function Minimum of 5 years relevant experience in the financial sector with proven path of advancement Excellent interpersonal and communication skills, both written and verbal Ability to think strategically, prioritise effectively and balance competing deadlines and stakeholders First Name Last Name Email Phone Address City Province Postal Code Country India Resume Choose File No file selected Date Available Desired Pay Website, Blog, or Portfolio LinkedIn Profile URL Thank You Your application was submitted successfully

About the Role: In this role, you will be responsible for managing all aspects of stakeholder management and operations. This position requires the ability to dive deep for root cause analysis, manage the funnel and develop action plans in support of driving process improvements. Your work time would be equally divided between calling & connecting with stakeholders, andanalysin data and improving processes for productivity. Key Responsibilities: Engaging with Internal stakeholders conduct, recon, and get our asks moved from internal stakeholders. Could you identify opportunities, too? Engaging with Sellers on capturing intent and helping them complete the journey. Manage their expectations and handle queries Partner engagement manage partner and help run the program successfully. This includes calling and relationship management Proactive Auditing of buyer feedback and seller behaviour to identify and disable mischievous sellers Process improvement identification of areas of improvement and data-driven interventions to improve overall quality and efficiency Requirements: Proficient Hindi & English Speaker (Mandatory) Proficient in Excel, Google Docs, Sheets, to manage multiple data points and analyze them for usage Should be Ok with Calling Good to have knowledge of SQL, able to interpret algorithms, run simple DB queries to generate report. Ability to multitask & good logical reasoning ability Should have own working laptop and Wi-Fi (Mandatory) What We Offer: Competitive salary and benefits package. Opportunities for growth and development within the company. A supportive and dynamic work environment. The chance to be a part of a leading online marketplace in India. Education Qualifications Qualification: > 80% in 10th and 12th standard & Full-time Bachelors in Engineering, Technology, Science Full time MBA will be an added advantage

Designation - Center Admin Qualifications Any graduation Work Location - Thane/ Vikhroli Experience - 2-6 years of Front office and admin experience Work Timings 9 hrs shift 10:30 pm to 7:30 pm Mon to Fri working and Alternate Saturday working. Sunday fix off. General Description We are looking for female graduates with a pleasing personality, boundless energy and enthusiasm to work with young children in a rapidly growing organization. Main Responsibilities Responsible for all admin activities Attending calls, file management, Petty cash, Handling fee collection. Attendance management, Enquiry etc. Maintaining order and inculcating good manners and values Individual Responsibilities Arrive on time for work or contact the Center when delayed Be reliable in attendance and give ample notice for absences Come to work with a positive attitude Approach criticism with a learning attitude Communicate directly and avoid gossip Additional Skills Tech savvy (MS Office mainly MS Word and MS Excel, Internet) Candidate being a young mother herself would be an added advantage For More details Contact Mohini -8356004507

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Analyst, SDU, India I. Basic Information Job Title: Client Analyst Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 3-5 years Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.