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3 Job openings at I-four Transformation
About I-four Transformation

i-four-transformation is a consulting firm specializing in business transformation and digital strategies, focusing on helping organizations navigate through change and improve their operational efficiency.

IT Operations Manager

Mumbai Suburban, Mumbai (All Areas)

4 - 9 years

INR 3.0 - 6.0 Lacs P.A.

Work from Office

Full Time

https://www.i4t.in/ We are hiring IT Operations Manager for i4T company. An IT Operations Managers will be responsible for managing the day-to-day operations of the IT team, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. They must ensure that the organization's IT policies and procedures are up to date and compliant with industry standards and regulations. This involves managing service level agreements (SLA), and ensuring that services meet the company's needs. KEY RESPONSIBILITY AREAS: Overseeing the daily operations of the IT department and ensuring Agreed SLA are met without incurring penalties. Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity. Managing technology vendors and service providers to ensure that the organization's technological needs are met. Manage, mentor, and motivate a team of support staff to deliver high levels of customer service. Provide guidance, training, and support to team members Oversee the address escalated technical issues, ensuring timely and effective solutions. Work with the team to prioritize and resolve tickets on severity. Analyze support processes and implement best practice to improve efficiency, reduce response times and enhance overall support quality. Communicate with customers to resolve complex issues and ensure their satisfaction. Build strong relationships with clients to understand their needs and provide proactive solutions. Monitor key performance indicators (KPIs), prepare regular reports on support team performance, and make date driven decisions to optimize service delivery. Work closely with other departments, such as technical teams and product management, to ensure smooth communication and effective resolution of issues. Continuously identify areas for improvement in the teams technical skills and customer service abilities. Lead training initiative to keep the team updated on new technologies and best practices. Skill Set: Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. Proven experience as IT Operations Manager • Experience with system installation, configuration and analysis. Thorough knowledge of networks and cloud computing Proven ability and experience in executing strategic asset management processes successfully Strong leadership skills to effectively manage a team of IT professionals and drive performance. Excellent communication skills to effectively interact with team members, senior management, and other stakeholders. Ability to manage multiple projects and resolve complex customer issues. Experience with support tools, ticketing systems and CRM software Required Qualifications & Experience: Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Experience: Minimum of 5 years of experience in a customer support or technical support role, with at least 2 years in a managerial or leadership position. Preferred Industry Retail, IT Service, QSR (Quick Service Restaurant) For more details call Sanjana - 99870 43006 Also mail resume to sanjana.tari@i4t.in Best Regards Sanjana Tari99870 43006 sanjana.tari@i4t.in Team HR i4T - Ideas 4 Transformation

Application Support L2 Lead

Bengaluru

6 - 9 years

INR 6.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Hands-on experience in POS support Proficiency in Java and PL/SQL Strong knowledge of WebLogic Application Server and its administration Application incident handling experience Familiarity with ITIL best practices Excellent customer management and communication skills Preferred candidate profile Excellent customer management skills to interact with clients, understand requirements, and provide effective solutions. In-depth knowledge of Oracle Point of Sale application for retail operations. Experience with Oracle Xstore POS and Dynamix applications for efficient point of sale operations. Provide technical support and incident handling for POS (Point of Sale) systems Utilize strong PL/SQL knowledge to develop and maintain database queries and procedures for troubleshooting and support purposes

Imac Coordinator

Mumbai Suburban

2 - 4 years

INR 2.0 - 4.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Coordinate and schedule IMAC activities across various departments or sites. Serve as the primary point of contact for all IMAC-related service requests. Liaise with end-users, IT support teams, vendors, and project managers to ensure seamless delivery of IMAC services. Track and manage IT assets using asset management tools (e.g., ServiceNow, Remedy, or similar). Maintain accurate records of all asset movements and configurations. Monitor compliance with IT policies and security standards during installations or relocations. Provide regular reports on IMAC activities, including KPIs and SLA adherence. Support IT onboarding and offboarding processes, including equipment provisioning and decommissioning. Troubleshoot or escalate issues encountered during IMAC operations. Contribute to continuous improvement of IMAC processes and documentation.

I-four Transformation

I-four Transformation

Consulting / Business Transformation

Innovation City

50 Employees

3 Jobs

    Key People

  • Alice Smith

    CEO
  • Bob Johnson

    Chief Transformation Officer
cta

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Job Titles Overview

IT Operations Manager (1)
Application Support L2 Lead (1)
Imac Coordinator (1)