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5 Job openings at I-four Transformation
About I-four Transformation

i-four-transformation is a consulting firm specializing in business transformation and digital strategies, focusing on helping organizations navigate through change and improve their operational efficiency.

IT Operations Manager

Mumbai Suburban, Mumbai (All Areas)

4 - 9 years

INR 3.0 - 6.0 Lacs P.A.

Work from Office

Full Time

https://www.i4t.in/ We are hiring IT Operations Manager for i4T company. An IT Operations Managers will be responsible for managing the day-to-day operations of the IT team, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. They must ensure that the organization's IT policies and procedures are up to date and compliant with industry standards and regulations. This involves managing service level agreements (SLA), and ensuring that services meet the company's needs. KEY RESPONSIBILITY AREAS: Overseeing the daily operations of the IT department and ensuring Agreed SLA are met without incurring penalties. Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity. Managing technology vendors and service providers to ensure that the organization's technological needs are met. Manage, mentor, and motivate a team of support staff to deliver high levels of customer service. Provide guidance, training, and support to team members Oversee the address escalated technical issues, ensuring timely and effective solutions. Work with the team to prioritize and resolve tickets on severity. Analyze support processes and implement best practice to improve efficiency, reduce response times and enhance overall support quality. Communicate with customers to resolve complex issues and ensure their satisfaction. Build strong relationships with clients to understand their needs and provide proactive solutions. Monitor key performance indicators (KPIs), prepare regular reports on support team performance, and make date driven decisions to optimize service delivery. Work closely with other departments, such as technical teams and product management, to ensure smooth communication and effective resolution of issues. Continuously identify areas for improvement in the teams technical skills and customer service abilities. Lead training initiative to keep the team updated on new technologies and best practices. Skill Set: Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. Proven experience as IT Operations Manager • Experience with system installation, configuration and analysis. Thorough knowledge of networks and cloud computing Proven ability and experience in executing strategic asset management processes successfully Strong leadership skills to effectively manage a team of IT professionals and drive performance. Excellent communication skills to effectively interact with team members, senior management, and other stakeholders. Ability to manage multiple projects and resolve complex customer issues. Experience with support tools, ticketing systems and CRM software Required Qualifications & Experience: Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Experience: Minimum of 5 years of experience in a customer support or technical support role, with at least 2 years in a managerial or leadership position. Preferred Industry Retail, IT Service, QSR (Quick Service Restaurant) For more details call Sanjana - 99870 43006 Also mail resume to sanjana.tari@i4t.in Best Regards Sanjana Tari99870 43006 sanjana.tari@i4t.in Team HR i4T - Ideas 4 Transformation

Application Support L2 Lead

Bengaluru

6 - 9 years

INR 6.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Hands-on experience in POS support Proficiency in Java and PL/SQL Strong knowledge of WebLogic Application Server and its administration Application incident handling experience Familiarity with ITIL best practices Excellent customer management and communication skills Preferred candidate profile Excellent customer management skills to interact with clients, understand requirements, and provide effective solutions. In-depth knowledge of Oracle Point of Sale application for retail operations. Experience with Oracle Xstore POS and Dynamix applications for efficient point of sale operations. Provide technical support and incident handling for POS (Point of Sale) systems Utilize strong PL/SQL knowledge to develop and maintain database queries and procedures for troubleshooting and support purposes

Imac Coordinator

Mumbai Suburban

2 - 4 years

INR 2.0 - 4.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Coordinate and schedule IMAC activities across various departments or sites. Serve as the primary point of contact for all IMAC-related service requests. Liaise with end-users, IT support teams, vendors, and project managers to ensure seamless delivery of IMAC services. Track and manage IT assets using asset management tools (e.g., ServiceNow, Remedy, or similar). Maintain accurate records of all asset movements and configurations. Monitor compliance with IT policies and security standards during installations or relocations. Provide regular reports on IMAC activities, including KPIs and SLA adherence. Support IT onboarding and offboarding processes, including equipment provisioning and decommissioning. Troubleshoot or escalate issues encountered during IMAC operations. Contribute to continuous improvement of IMAC processes and documentation.

It Executive

Chennai

0 - 1 years

INR 2.0 - 2.25 Lacs P.A.

Work from Office

Full Time

Role & responsibilities On call support to Store/Office/Warehouse: Address calls assigned to him/her as per agreed SLA. Once call resolved, he/she need to provide all details before closing the call. Vendor Management: Coordination with registered vendor for any IT device repair. Hygiene check: Need to perform hygiene check as required to maintain IT equipment uptime. Projects: work on projects which are related to IT and perform assigned job as per timeline. Maintaining healthy relationship with customers & adherence of company laid process & policies. Proper adherence & effective utilization of Tool Management Extensive Travel within the City / outside cities Working on Holidays/Festivals/Late Hours / Night Preferred candidate profile Troubleshoot desktop and laptop, PoS issues and resolve. • Knowledge of LAN & WAN • Knowledge of SQL, • Knowledge of Router and AP basic configuration and troubleshooting (L0). • Knowledge on mail configuration • Should be able to install OS like Windows7/Windows10/ Linux etc. • Person with 2-Wheeler preferred

IT Asset /Vendor Coordinator

Mumbai

1 - 3 years

INR 1.0 - 3.0 Lacs P.A.

Work from Office

Full Time

KEY RESPONSIBILITY AREAS • Perform daily and long-term operational and strategic management of hardware and software • Vendor Coordination for IT infra break down issue support • Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in software tools/Excel • Responsible for acquiring, maintaining, upgrading, and disposing of assets following the organizations asset management policies. • Responsible for Asset movement from one location to another location following IMAC process and organization’s asset management policies. • Ensure effective management of the CMDB and that the content contained is accurate • Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management • Manage inventory of CIs and assets, including dependencies and attributes), making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with • Responsible for managing lifecycle of hardware and software models in the DML right from their introduction to their retirement • Generate and distribute various reports, including compliance reports on current assets and CIs and their status; also perform trend analyses • Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management • Collaborate with infrastructure teams to determine trends in asset performance

I-four Transformation

I-four Transformation

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Consulting / Business Transformation

Innovation City

50 Employees

5 Jobs

cta

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Job Titles Overview

IT Operations Manager (1)
Application Support L2 Lead (1)
Imac Coordinator (1)
It Executive (1)