Job Description

https://www.i4t.in/ We are hiring IT Operations Manager for i4T company. An IT Operations Managers will be responsible for managing the day-to-day operations of the IT team, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. They must ensure that the organization's IT policies and procedures are up to date and compliant with industry standards and regulations. This involves managing service level agreements (SLA), and ensuring that services meet the company's needs. KEY RESPONSIBILITY AREAS: Overseeing the daily operations of the IT department and ensuring Agreed SLA are met without incurring penalties. Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity. Managing technology vendors and service providers to ensure that the organization's technological needs are met. Manage, mentor, and motivate a team of support staff to deliver high levels of customer service. Provide guidance, training, and support to team members Oversee the address escalated technical issues, ensuring timely and effective solutions. Work with the team to prioritize and resolve tickets on severity. Analyze support processes and implement best practice to improve efficiency, reduce response times and enhance overall support quality. Communicate with customers to resolve complex issues and ensure their satisfaction. Build strong relationships with clients to understand their needs and provide proactive solutions. Monitor key performance indicators (KPIs), prepare regular reports on support team performance, and make date driven decisions to optimize service delivery. Work closely with other departments, such as technical teams and product management, to ensure smooth communication and effective resolution of issues. Continuously identify areas for improvement in the teams technical skills and customer service abilities. Lead training initiative to keep the team updated on new technologies and best practices. Skill Set: Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. Proven experience as IT Operations Manager • Experience with system installation, configuration and analysis. Thorough knowledge of networks and cloud computing Proven ability and experience in executing strategic asset management processes successfully Strong leadership skills to effectively manage a team of IT professionals and drive performance. Excellent communication skills to effectively interact with team members, senior management, and other stakeholders. Ability to manage multiple projects and resolve complex customer issues. Experience with support tools, ticketing systems and CRM software Required Qualifications & Experience: Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Experience: Minimum of 5 years of experience in a customer support or technical support role, with at least 2 years in a managerial or leadership position. Preferred Industry Retail, IT Service, QSR (Quick Service Restaurant) For more details call Sanjana - 99870 43006 Also mail resume to sanjana.tari@i4t.in Best Regards Sanjana Tari99870 43006 sanjana.tari@i4t.in Team HR i4T - Ideas 4 Transformation