About Arctera Arctera keeps the world s IT systems working . We can trust that our credit cards will work at the store , that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera . Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters and compliance challenges without missing a beat. W e do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec . Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage , and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all of our data safe. Description The Arctera Insight Platform (formally known as Veritas Alta Archiving, or Enterprise vault.cloud) is a foundation for intelligent information lifecycle management. Arctera Insight offers policy-driven retention and multi-faceted classification with default policies helping IT, Legal, and Compliance teams to retain their most important information assets and delete the rest. In this role you will closely work with Business Unit stakeholders, Support, Development, QA and peer teams to operate and support the Arctera Insight database environment. This role communicates frequently with team members and stakeholders from the various business units, regarding status; and helps to troubleshoot and resolve application and infrastructure problems to ensure the highest degree of customer satisfaction. What you will be doing: Responsibilities include Microsoft SQL database design, security, performance tuning, and backup and recovery. Maintaining and monitoring Microsoft SQL database servers across several Azure regions. Design Microsoft SQL databases to meet the organizations needs Define Microsoft SQL tables, relationships, and constraints to ensure data integrity Create and maintain backup and recovery procedures Create regular backups of the database, and test these backups on a regular basis Test and implement disaster recovery plans Implement and maintain database security measures, such as user access controls and encryption Ensure consistency, quality, security, and compliance with rules and regulations Database performance optimization Monitor database performance and identify bottlenecks that could affect the applications speed and responsiveness Fine-tune queries, indexing, and caching strategies to enhance system performance Troubleshooting Have the necessary skills and quick problem-solving abilities to minimize any damage caused Have excellent problem-solving and analytical skills, good communication, teamwork, and negotiation skills The extended Arctera Insight Operations team provides 7x24x365 support for the application and operating environment. Some off-hours shift work may be required Provides day to day support of the Cloud platform through ticketed work assignments, as well as providing rotational on call support Quickly pivot between different requirements and frameworks depending on business need, or system and stakeholder requirements Support code release activities Critical thinking skills to detect and quickly resolve issues in a proactive manner Responsible for complex problem resolution, creating and improving procedures and facilitating communication What skills, experience and education you need as a team member to succeed: Bachelors Degree in Computer Science, Engineering, IS or 5+ years experience in a 24 7 high-availability production environment Strongly prefer prior experience in Microsoft SQL database servers troubleshooting skills Experience with virtualization and cloud technologies. Good understanding of Software Development Lifecycle Experience with automation through scripting Excellent analytical and problem-solving skills Strong time management skills Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives Strong interpersonal and team building skills The desire to take advantage of training and learning opportunities A plus: knowledge and experience with MongoDB or Azure Cosmos DB

About Arctera Arctera keeps the world s IT systems working . We can trust that our credit cards will work at the store , that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera . Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters and compliance challenges without missing a beat. W e do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec . Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage , and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all of our data safe. Description The Arctera Insight Platform (formally known as Veritas Alta Archiving, or Enterprise vault.cloud) is a foundation for intelligent information lifecycle management. Arctera Insight offers policy-driven retention and multi-faceted classification with default policies helping IT, Legal, and Compliance teams to retain their most important information assets and delete the rest. In this role you will closely work with Business Unit stakeholders, Support, Development, QA and peer teams to operate and support the Arctera Insight cloud environment. This role communicates frequently with team members and stakeholders from the various business units, regarding status; and helps to troubleshoot and resolve application and infrastructure problems to ensure the highest degree of customer satisfaction. We are looking for a Site Reliability Engineer who has experience in keeping large-scale sites more reliable, efficient, and scalable. What you will be doing: Resolve customer escalations related to the infrastructure or application Provide support for our Arctera Insight Platform environment based in Microsoft Azure across several regions. Operating systems include both Windows Server and Linux. Maintain and monitor the environment for successful alert notifications and dashboards. The extended Arctera Insight Platform Operations team provides 7x24x365 support for the application and operating environment. Some off-hours shift work may be required Maintain and create automation to support and perform validation in the environment. PowerShell knowledge and experience is ideal. Provide day to day support of the Cloud platform through ticketed work assignments, as well as providing rotational on-call support Quickly pivot between different requirements and frameworks depending on business need, or system and stakeholder requirements Support code release activities Critical thinking skills to detect and quickly resolve issues in a proactive manner Responsible for complex problem resolution, creating and improving procedures and facilitating communication Ability to function in a DevOps atmosphere Resolve support escalation issues Participate in optimizing on-call rotations and processes What skills, experience and education you need as a team member to succeed: Bachelors Degree in Computer Science, Engineering, IS or 5+ years experience in a 24 7 high-availability production environment Strongly prefer prior experience in Microsoft SQL troubleshooting skills, along with ability to write and run basic SQL queries Experience with virtualization and Cloud technologies, especially with Microsoft Azure. Prefer experience or exposure to Active Directory, PowerShell and Microsoft SQL server Good understanding of Software Development Lifecycle Experience with automation through scripting, especially PowerShell Excellent analytical and problem-solving skills Strong time management skills Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives Strong interpersonal and team building skills Desire to take advantage of training and learning opportunities

Collaborate with cross-functional business IT teams to gather and analyze integration requirements to design, develop, and maintain Workato recipes and integrations to streamline business processes. Be a Workato Subject Matter Expert who can discover and demonstrate how Workato can effectively help organization with business automation needs. Lead technical discovery sessions and use-case analysis to identify technical requirements and assess technical validations. Manage API integrations design custom Workato connectors using Workato SDK framework. Document data flows, integration workflows, technical design testing plan for integrations. Manage and maintain existing system integrations while leading the development of new Workato integrations. Ensure seamless integration data transfers between ERP, CRM other applications. Provide day-to-day system support, including resolution of all system-related issues. Stay updated with latest features, updates, and best practices of the Workato platform. Required Skills, Experience Education Bachelor s degree in computer science or engineering or any equivalent field. Master s degree preferred. 10+ years of experience in enterprise application integration development in variety of integration technologies like TIBCO, MuleSoft or Dell Boomi, etc. 4+ years of rich experience as a Workato Developer role with proficiency in building complex recipes, workflows automations in Workato. Excellent understanding of APIs, SOAP, Webhooks, RESTful Web Services, XML, JSON databases. Hands-on development experience with Workato SDK, connectors and API integrations. Prior work experience of integration development for various cloud applications like NetSuite, Salesforce, Workday, etc. Knowledge and experience with CI/CD processes and tools. Strong analytical, troubleshooting and problem resolution skills. Excellent verbal and written communication skills. Team player with ability to work effectively at all levels of an organization. Workato certifications are a plus.

Ability to automate and develop tools and framework by using C#. Ability to evaluate, propose and implement right tools for the right problem space. Exposure to UI automation tools like TFS, Test Complete. Contribute to test case automation, manual testing. Should have ability to come up with good automation procedures and produce robust results. Participate in an agile team performing multiple tests, development, coordination task determined by skill and needs. Solve problem in a very complicated environment, especially of customer environment. Write and review quality assurance test plans and recognize deficiencies in test planning and testing. Ability to work with stakeholders to come up with right testing approach. Debug and step through a major component of the product design being tested on Linux and Windows. What skills, experience, and education you need as a team member to succeed: Bachelor s or master s degree in computer science or equivalent. 2 + years experience in the software quality assurance or test automation Exposure to TFS is a plus. Must have strong knowledge of Windows Linux platforms. Experience with functional / performance / security / longevity testing Strong analytical and troubleshooting skills Motivated, detail-oriented individual and a good team player

It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all of our data safe. Design, develop, and deploy Salesforce CPQ solutions, including pricing models, discount structures, product configurations, and approval processes. Implement Apex, Lightning Web Components (LWC), Visualforce, and Flows to customize and extend Salesforce functionality. Ensure solutions are scalable, maintainable, and aligned with best practices. Customize and configure CPQ rules, guided selling, quote templates, contract lifecycle, and renewals. Integrate Salesforce CPQ with ERP, billing, and payment systems to create a seamless Quote-to-Cash process. Work with APIs, middleware, and third-party applications to streamline data flows. Partner with Sales, Finance, and Operations teams to gather requirements and translate them into technical solutions. Work closely with the Salesforce Product Manager and Admin team to drive CPQ adoption and optimization. Document processes, provide user training, and support change management. Troubleshoot and resolve CPQ-related issues, ensuring minimal business disruption. Monitor system performance, conduct regular audits, and implement enhancements for efficiency and accuracy. Follow CI/CD best practices to ensure smooth deployment cycles. Stay updated with the latest Salesforce CPQ and Revenue Cloud features, releases, and industry trends. Provide mentorship to junior developers and contribute to a culture of innovation. Ensure compliance with data security, privacy, and governance standards. Qualifications Experience 5+ years of Salesforce development experience, with a strong focus on CPQ and Quote-to-Cash solutions Hands-on expertise in Salesforce CPQ, including pricing strategies, discounting, approvals, and contract lifecycle management Proficiency in Apex, Lightning Web Components (LWC), Visualforce, SOQL, and Flows Strong knowledge of Salesforce architecture, data modeling, security, and integration best practices Experience integrating Salesforce CPQ with ERP, Billing, and Payment Systems Familiarity with CI/CD processes and DevOps tools for Salesforce development Strong analytical and problem-solving skills with an ability to work independently and in a team Excellent communication skills to engage both technical and non-technical stakeholders Salesforce Admin, Salesforce CPQ Specialist and Platform Developer I/II certifications (highly desirable) Experience with JavaScript, HTML5, and web frameworks for front-end enhancements is a plus

We are looking for candidates who have experience with DEV OPS engineer In this role, you will be responsible for smoothly operating products configuration management infrastructure. You will also propose technical solutions to product/service problems while refining, designing and implementing procudures in line with technical requirements. The Sr. Software DevOps Engineer will productively work in a highly collaborative agile team, coach junior team members, actively participate in knowledge sharing all while communicating across teams in a multinational environment. Minimum Required Skills include: BE, Btech, MCA in Computer Science/Computer Engineering or related field of study with 5+ years of relevant experience Programming Languages Python Good to have scripting language - Scripting - Bash, Perl, Powershell OS Platforms - Windows, Linux, Unix CI/CD Tools - Jenkins, GitLab Version Control - Git, BitBucket Build Environment Experience Managing build of C#, C++ Applications Build automation with tools like MSBUILD/make/gmake/g++ on cross platforms. Knowledge of administrative tasks on Windows/ Linux / VMware technologies Managing Security, opensource and compliance in Build infrastructure Awareness of Cloud Platforms - AWS, Azure, GCP Strong problem solving and organizational skills Desired Skills include: Knowledge of delivering into cloud based environments using standard CI/CD tools (Jenkins, Artifactory, Spinnaker, SonarQube) and best practices Knowledge of cloud IaaS/PaaS and Microservices design a plus Ability to collaborate with various teams to implement innovative and viable solutions for commercial product and internal tool user interfaces Ability to communicate and collaborate among cross-functional teams in a multinational environment

About Arctera Arctera keeps the world s IT systems working . We can trust that our credit cards will work at the store , that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera . Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters and compliance challenges without missing a beat. W e do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec . Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage , and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all of our data safe. Job Description Key Responsibilities Lead the design, architecture, and development of Salesforce solutions for Lead to Opportunity lifecycle management Develop and implement lead assignment, routing, and scoring models to improve conversion rates. Build scalable automations using Apex, Lightning Web Components (LWC), Flows, and Process Builder to enhance lead nurturing and opportunity creation Optimize lead conversion processes by implementing best practices for data integrity, duplicate management, and validation rules Design and implement robust opportunity management workflows, forecasting, and pipeline tracking Collaborate with marketing and sales teams to integrate Salesforce with external lead sources, marketing automation platforms, and third-party applications Develop and maintain custom API integrations to synchronize lead and opportunity data across systems Define and enforce data governance policies to ensure clean and accurate lead and opportunity records Implement AI-powered lead qualification and predictive analytics to improve sales efficiency Provide technical leadership, mentoring, and code reviews for a team of Salesforce developers Establish best practices for development, testing, deployment, and DevOps automation using CI/CD pipelines Conduct system audits, performance tuning, and security assessments to maintain a high-performing Salesforce environment Work closely with stakeholders, including Sales, Marketing, and Business Operations, to translate business needs into scalable technical solutions Stay updated with the latest Salesforce releases and enhancements, implementing relevant features to drive innovation Lead technical workshops, training sessions, and documentation efforts to improve adoption and system usability Qualifications Experience 9+ years of Salesforce development experience, with at least 6+ years specializing in Lead to Opportunity processes Strong expertise in Salesforce Sales Cloud, including lead management, opportunity lifecycle, and forecasting. Extensive hands-on experience with Apex, LWC, Visualforce, SOQL, and Flows Deep understanding of Salesforce security model, sharing rules, and role hierarchy. Experience integrating Salesforce with marketing automation tools, lead capture forms, and external data sources. Strong knowledge of API development, middleware solutions, and event-driven architecture Expertise in Salesforce data modeling, deduplication strategies, and process optimization. Hands-on experience with DevOps, CI/CD, version control, and deployment automation. Excellent problem-solving skills, with the ability to troubleshoot complex technical issues. Strong communication and stakeholder management experience, with the ability to collaborate across teams Salesforce certifications such as Sales Cloud Consultant, Platform Developer II, or Application/System Architect are highly preferred Knowledge of AI-driven lead scoring and predictive analytics is a plus

About Arctera Arctera keeps the world s IT systems working . We can trust that our credit cards will work at the store , that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera . Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters and compliance challenges without missing a beat. W e do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec . Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage , and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all of our data safe. About Us Data Compliance Group providing solutions for enterprise customers solve problems related to the combination of growing data volume with increasing regulatory and legal demands. If you are eager to be part of a fast-paced team focused on continual innovation of cutting-edge technology and contribute to the success of market leading products such as Arctera Insight Archiving, eDiscovery, Surveillance and Information Governance, then this group is for you! Role Details You will be a member of a Product Engineering team delivering on the strategic roadmap of an enterprise scale product. The team imbibes Agile values and principles. It is the responsibility of the engineer to ensure that the products and their features run reliably and optimally at enterprise scale. As an SQA Engineer, you will be responsible for ensuring the quality, reliability, and performance of our products through rigorous testing and automation. You will collaborate closely with development, product, and DevOps teams to drive high-quality software releases and improve testing frameworks. Youll have the opportunity to develop thorough understanding of Data Compliance domain and influence product roadmap. Responsibilities Participate in SCRUM teams developing new features and ensure quality of deliverables. Manage and maintain complex test labs Develop, execute, and maintain manual and automated test cases for web applications and APIs. Design and implement test strategies, test plans, and test cases based on business requirements and technical specifications. Perform functional, regression, integration, performance, and security testing. Automate test cases using Selenium, PyTest, or other relevant frameworks. Ensure API automation coverage using tools like Postman, RestAssured, or similar. Work with CI/CD pipelines (Jenkins) to integrate automated tests. Analyze and troubleshoot defects, working closely with developers for resolution. Conduct root cause analysis for production issues and implement preventive measures. Ensure compliance with best QA practices, including test data management and documentation. Collaborate with cross-functional teams to improve the overall software development lifecycle. Educational Qualification and Experience Bachelor s degree in computer science or equivalent Engineering streams 2+ years experience in software testing for enterprise applications and test automation Skillset - Essential Experience in testing enterprise software application Experience working in Agile/Lean environment Hands-on experience with Selenium, PyTest, or equivalent automation tools. Knowledge of scripting languages such as Python, C#. Strong knowledge of API testing and automation (Postman, RestAssured). Designing test scenarios, test plans, test cases and test execution Knowledge of Microsoft Windows Server, Azure Active Directory, Deployments in Cloud for SaaS offerings and Microsoft SQL Server Understanding configuration of Virtualization (e.g. VMWare ESX) Good troubleshooting skills. Identifying and analyzing problems using a methodical and process driven approach. Good interpersonal skills Experience in performance testing using JMeter, Gatling, or similar tools is a plus. Familiarity with version control (Git) and CI/CD tools (Jenkins, Azure DevOps). Skillset - Good to have Knowledge of diagnostic tools for Microsoft Windows (e.g. Perfmon, Netmon, IIS logs, wireshark) Knowledge of .NET and PowerShell Exposure to containerization technologies like Docker and Kubernetes Exposure to archiving/search domain