Groupon

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. Our development ecosystem : Languages: Java, J2EE MySQL/PostgreSQL Redis / Memcache ELK stack / ElasticSearch, Grafana RESTful API design Asynchronous messaging / pub-sub / Kafka Docker, K8S, AWS, GCP, Apache Spark Jenkins CICD, GitHub, JIRA, Confluence Frontend: Node/React JS (nice to have) You’ll spend time on the following : You will take full ownership of the technical aspects of our global technology infrastructure, ensuring that the platform is being used to its fullest potential through designing and building applications around our customer’s needs You will Design/Develop/Migrate/Maintain a myriad of Getaways applications and services for AWS Cloud & Kubernetes environment You will collaborate within the team and outside teams in the organizations to ensure that required business features, high performance, and cost-effective solutions are implemented effectively Build service artifacts, estimate and plan for deployment, coordinate timeline and tasks with project management and teams Improve service stability and performance by identifying critical service-specific metrics, setting meaningful alerting thresholds, and automating alerting responses Drive the discussion and decisions on technical topics related to the team’s scope We’re excited about you if you have : BE/BTech or ME/MTech degree in Computer Science, Software Engineering from a recognized institute 6+ years of industry experience in developing and supporting web applications, microservices and troubleshooting internal and external requests/bug reports in a distributed environment Strong coding skills in one or more object-oriented programming languages like Java or C++ Strong problem-solving, debugging skills, data structure, and algorithm fundamentals Must have experience with REST API-based development of microservices, relational databases (MySQL or Postgres), ORMs Exposure to asynchronous messaging platforms like ActiveMQ, and Kafka is a plus Good communication and collaboration skills and ability to deal with ambiguity We value engineers who are: Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward. Obsessed with Quality: Your Production code Just Works & scales linearly Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve. Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems. Pragmatic: We do things quickly to learn what our customers desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability. Owners: Engineers at Groupon know how to positively impact the business. Groupon is an AI-First Company We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role— you’ll be right at home here. Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

As a Lead/ Principal Site Reliability Engineer (SRE Level V), you will play a central role in ensuring the performance, availability, and resilience of our platforms- In this position, you will go beyond maintaining systems by leading initiatives that redefine operational excellence- You will collaborate with diverse teams to implement cutting-edge technologies and best practices, foster a culture of reliability, and mentor others in their growth as engineers- This is an exceptional opportunity for someone passionate about solving complex challenges and shaping the future of platform reliability in a high-impact role- You ll spend time on the following: Architect and maintain fault-tolerant systems, ensuring uptime SLAs of 99-9% or higher- Drive automation in infrastructure management and deployment using Terraform, Ansible, Kubernetes, and similar tools- Create and optimize CI/CD pipelines to ensure reliable, secure, and efficient software delivery- Build and enhance comprehensive observability solutions, including monitoring, logging, and alerting systems using Prometheus, Grafana, and the ELK stack- Collaborate with stakeholders to define and achieve SLIs, SLOs, and error budgets aligned with business needs- Lead incident response during on-call rotations, ensuring rapid resolution and root cause analysis for critical issues- Design and execute performance testing, capacity planning, and scalability strategies for evolving workloads- Proactively identify and resolve bottlenecks, increasing system performance and developer efficiency- Mentor junior engineers, fostering a collaborative and growth-oriented team environment- Guide architectural decisions that drive innovation and enhance system reliability- We re excited about you if you have: 10+ years in systems engineering, with at least 5+ years in SRE or DevOps roles- Expertise in cloud platforms (GCP, AWS) and container orchestration (Kubernetes, Docker)- Proficiency in programming and scripting languages like Python, Go, and Bash- Advanced knowledge of Infrastructure as Code (IaC) tools such as Terraform and Ansible- Deep understanding of networking, DNS, load balancing, and security principles- Proven track record of managing high-availability systems in demanding environments- Exceptional analytical and problem-solving skills- Preferred Qualifications: Certifications in cloud or container technologies (e-g-, AWS/GCP/Azure, Kubernetes CKA)- Experience in industries like eCommerce, FinTech, or SaaS- Familiarity with Agile development processes and frameworks- What We Offer: The opportunity to work with cutting-edge technologies in a transformative environment- A collaborative and innovative work culture that values your expertise and contributions- Professional growth and leadership development pathways tailored to your aspirations- A chance to leave a lasting impact by shaping the future of reliable and scalable systems

You will take full ownership of the technical aspects of our global technology infrastructure, ensuring that the platform is being used to its fullest potential through designing and building applications around our customer s needs You will Design/Develop/Migrate/Maintain a myriad of Getaways applications and services for AWS Cloud & Kubernetes environment You will collaborate within the team and outside teams in the organizations to ensure that required business features, high performance, and cost-effective solutions are implemented effectively Build service artifacts, estimate and plan for deployment, coordinate timeline and tasks with project management and teams Improve service stability and performance by identifying critical service-specific metrics, setting meaningful alerting thresholds, and automating alerting responses Drive the discussion and decisions on technical topics related to the team s scope We re excited about you if you have : BE/BTech or ME/MTech degree in Computer Science, Software Engineering from a recognized institute 6+ years of industry experience in developing and supporting web applications, microservices and troubleshooting internal and external requests/bug reports in a distributed environment Strong coding skills in one or more object-oriented programming languages like Java or C++ Strong problem-solving, debugging skills, data structure, and algorithm fundamentals Must have experience with REST API-based development of microservices, relational databases (MySQL or Postgres), ORMs Exposure to asynchronous messaging platforms like ActiveMQ, and Kafka is a plus Good communication and collaboration skills and ability to deal with ambiguity We value engineers who are: Customer-focused: We believe that doing what s right for the customer is ultimately what will drive our business forward- Obsessed with Quality: Your Production code Just Works & scales linearly Team players- You believe that more can be achieved together- You listen to feedback and also provide supportive feedback to help others grow/improve- Fast learners: We are willing to disrupt our existing business to trial new products and solutions- You love learning how to use new technologies and then rapidly apply them to new problems- Pragmatic: We do things quickly to learn what our customers desire- You know when it s appropriate to take shortcuts that don t sacrifice quality or maintainability- Owners: Engineers at Groupon know how to positively impact the business-

Are you a passionate, energetic technology enthusiast eager to work at a rapid pace with the flexibility to work across a broad tech stack? Groupon is an experienced marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events, and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun, and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. With employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. Our culture encourages employees to embrace change, adapt to new circumstances, and find creative solutions to the challenges we face. Does that sound like a great way to grow your career? Let’s get into the details: Merchant center team makes sure that Groupon merchants are able to login to their account and get details related to their campaign performance, voucher statistics, payment information and request help in case support is needed. We are constantly making improvements to our systems to make the merchant center more efficient, user friendly and secure. We are looking for an experienced Flutter Engineer/Developer to join our highly skilled technical team. You will be responsible for the ownership of Groupon’s Merchant mobile. You’ll spend time on the following: Building multi-platform applications for Android and iOS using the Flutter development framework of Google. Writing clear and reader-friendly code using tools like Dart. Documenting the entire usage process in detail for straightforward utilization and upgrading in the future. Collaborating with other developers to create, deploy, and maintain Flutter-based applications for different platforms. Writing and reviewing multi-application codes. Overseeing and reviewing application design. Building, implementing, and managing product modules along with their sub-systems. Testing products to remove bugs and any malfunctioning aspects. Carrying out unit testing and integration analysis. Ensuring consistency between the delivered product features and the requirements/criteria of the business. Our development ecosystem: Languages: Dart, Java, Swift, Kotlin, React-Native, React Frameworks/Tools: Flutter, Swagger CI/CD: Maven, Gradle, Jenkins, Docker GitHub, JIRA We’re excited about you if you have: MTech or BTech in Computer Science and equivalent experience You possess 3+ years of experience as a Flutter and overall 6+ years as Engineer/Developer or in a similar role. You have strong knowledge of JavaScript, ReactJS, HTML, CSS and UI/UX standards etc. You have adequate working experience in building iOS mobile applications using Objective-C or Swift. You have a strong understanding of mobile development design principles and interface guidelines. You are well-versed in creating automated test cases, threading, performance tuning, and offline storage. You have at least a working knowledge of APIs (Application Programming Interfaces) and third-party libraries. You are familiar with the Agile development lifecycle. You know how to work with Jenkins, Git, and other version control tools. You have strong problem-solving and critical-thinking abilities. You possess excellent communication skills that facilitate interaction with multiple stakeholders. You are confident, detail-oriented, and highly motivated to contribute to the growth of the organization as part of a high-performing team. You have the ability to work under pressure and adhere to tight deadlines. We value engineers who are: Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward. Obsessed with quality: Your production code just works & scales linearly Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve. Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems. Pragmatic: We do things quickly to learn what our customers desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability. Owners: Engineers at Groupon know how to positively impact the business. Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace . You can also find out more about us in the latest Groupon news as well as learning about our DEI approach . If all of this sounds like something that’s a great fit for you, and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com .

Position Summary: The Observability Architect is responsible for designing and implementing comprehensive observability solutions to ensure the health, performance, and reliability of enterprise applications and infrastructure. This role involves defining strategies and frameworks for monitoring, logging, tracing, and alerting, enabling proactive issue detection and resolution. The Observability Architect will collaborate with cross-functional teams to build scalable observability systems that support the organization’s business objectives. Key Responsibilities: Strategy and Framework Development: Develop and maintain the observability strategy, ensuring alignment with business goals and technology standards. Create frameworks and best practices for observability, including monitoring, logging, tracing, and alerting. System Design and Implementation: Design and implement scalable observability solutions across various platforms and technologies. Integrate observability tools and platforms (e.g., Prometheus, Grafana, ELK Stack, Jaeger) into existing infrastructure. Ensure end-to-end visibility into system performance, health, and reliability. Administer GitHub Enterprise Server including upgrade and maintenance. Ability to design CI/CD flows, develop maintainable & extensible code/pipelines Collaboration and Integration: Work closely with DevOps, development, and IT operations teams to integrate observability practices into the software development lifecycle. Partner with stakeholders to understand requirements and translate them into observability solutions. Data Analysis and Insights: Analyze monitoring and logging data to identify trends, patterns, and potential issues. Develop dashboards and reports to provide insights into system performance and reliability. Use observability data to drive continuous improvement initiatives. Incident Management and Troubleshooting: Establish and maintain alerting and escalation processes for timely issue detection and resolution. Lead incident response efforts, utilizing observability tools to diagnose and resolve issues. Continuous Improvement: Stay updated with the latest trends and advancements in observability and monitoring technologies. Continuously evaluate and enhance observability tools and practices to improve system reliability and performance. Qualifications: Education and Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in observability, monitoring, or related fields. Proven experience in designing and implementing observability solutions. Technical Skills: Proficiency in observability tools and platforms (e.g., Prometheus, Grafana, ELK Stack, Jaeger, Splunk). Strong understanding of cloud infrastructure (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes). Familiarity with scripting and automation (e.g., Python, Shell, Ansible). Soft Skills: Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Ability to work independently and as part of a team. Attention to detail and a commitment to delivering high-quality work. Preferred Qualifications: Certifications in relevant technologies (e.g., AWS Certified DevOps Engineer, Certified Kubernetes Administrator). Experience with AIOps and machine learning for observability. Working Conditions: This role may require on-call responsibilities for incident management and resolution. Flexible working hours and remote work options may be available. Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace . You can also find out more about us in the latest Groupon news as well as learning about our DEI approach . If all of this sounds like something that’s a great fit for you, and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com .

When was the last time your words were read by millions Do you want your words to be seen by millions of people Are you the kind of person who loves to turn a bland concept into near-poetry Eager to test your writing skills on a huge stage We want to talk to you. If you are ready to flex your creative muscles, helping people discover experiences and making an impact on local businesses, there is a new opportunity you can't miss. Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences big and small, new and familiar that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The Content Specialist ensures the accuracy, quality, and transparency of product offerings on the Groupon platform. They are responsible for upholding Groupon's dedication to transparency through researching, vetting, writing, and editing deals and publishing them to the site. This role will craft and process content from existing information and on occasion produce content from scratch. Some basic data entry and handling of stock images will also be required. You'll spend time on the following: - Vet value of offering for accuracy and transparency, ensuring deal components and fine print language is aligned with regulations - Clarify deal information with account owners to prevent questions that might arise downstream, from internal groups or customers - Set up technical features as required by the deal structure - Assemble deal previews from existing content - Lightly edit existing copy to match the current feature - Produce deal or merchant descriptions as needed - Occasionally select stock images and apply them to deals - Route content to ensure deals flow swimmingly through the pipeline - Identify problem trends in the deal pipeline and provide feedback to partners and operations managers We're excited about you if you have: - Bachelor's degree in English preferred - Relevant writing experience a plus - You're a communication sage with verbal and written skills that would make Shakespeare weep - You're comfortable with ambiguity yet can also work with established metrics and goals - You should be curious, autonomous, and have a strong sense of ownership and desire to improve the process - Ability to work independently and meet high productivity and quality expectations - Open for Night Shift - Should have 1 to 3 years of Content writing experience Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, you can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com.,

Are you a problem solver with a passion for providing superior service Groupon is an experienced marketplace that enables real-time mobile commerce across local businesses, live events, and travel destinations. By helping people find and discover experiences big and small, new and familiar, Groupon contributes to a full, fun, and rewarding life. Local businesses benefit from Groupon's services, as it aids in their growth and strengthens customer relationships, resulting in strong, vibrant communities. With a culture that inspires innovation, rewards risk-taking, and celebrates success, Groupon positively impacts the lives of millions of customers and merchants globally. If you are looking to take more ownership of your career, Groupon is the place for you. We are looking for a skilled and motivated IT Operations Manager to join our internal IT team. The ideal candidate will be responsible for leveraging Jira administration expertise, utilizing Agile methodologies, and scripting for automation to ensure efficient project management and integration with DevOps practices. Key Responsibilities: - Leading and managing technical projects from initiation to completion, ensuring adherence to timelines, scope, and budget. - Providing advanced technical support for company IT, minimizing downtime for users. - Configuring and maintaining Jira environments, including plugins and integrations, to enhance system functionality. - Coordinating with cross-functional teams to address technical issues and ensure project objectives are met. - Monitoring system performance, identifying risks, and implementing solutions for system reliability. - Offering support and training to Jira users and addressing escalated support tickets. - Communicating status updates, technical challenges, and risks to stakeholders for alignment with business goals. - Evaluating support processes and methodologies to enhance efficiency in handling Jira-related issues. - Staying updated with the latest features in Jira to improve system functionality. Requirements: - Bachelor's degree in Computer Science, Information Technology, or related field. - 5+ years of extensive experience in IT support. - Deep technical knowledge in administering Jira and Google Workspace. - Familiarity with common business applications and operating systems. - Strong background in technical project management and IT support. - Knowledge of networking concepts and hardware components. - Proven track record as a Jira Administrator and Technical Project Lead. - Effective communication and stakeholder management skills. - Familiarity with project management tools and customer-facing roles. Desired Competencies: - Customer-focused and quality-oriented. - Team player with fast learning abilities. - Pragmatic and willing to disrupt for innovation. Join Groupon on a mission to become the ultimate destination for local experiences and services. Beware of fraudulent offers; all genuine job openings are posted on the official Groupon careers website.,

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. You’ll spend time on the following: Oversee the accurate and timely processing of monthly payroll for India employees. Prepare and generate payroll-related reports for management, finance, and other departments as required. Calculating and verifying employee salaries, Flexible benefits, and deductions as per company policies, employment contracts, and legal regulations. Collaborate with the payroll service provider to resolve issues and discrepancies related to payroll processing, ensuring corrective actions are taken promptly. Coordinate with the human resources team to ensure accuracy of employee information, including changes in salaries, bonuses, benefits, and deductions. Stay up to date with changes in payroll laws, tax regulations, and benefits programs to ensure compliance. Maintain an organized and secure system for storing confidential employee information, complying with data privacy regulations. Address and resolve payroll-related inquiries or concerns from employees in a timely and professional manner. Ensure proper documentation and filing of payroll records to meet legal retention requirements. We’re excited about you if you have: At least 2 to 5 years of India Payroll experience required, nice to have at least a year of experience in Australia Payroll Deep knowledge of payroll systems and software, with practical experience in using payroll management platforms. Excellent analytical skills and attention to detail, with the ability to work accurately in high-pressure environments and under tight deadlines. Hands-on experience along with awareness of the statutory compliances (like TDS, PF, ESIC & LWF) is a must. Should be aware of quarterly TDS returns and year-end activities. Plus, knowing invoice validation - Verifying Flexible Benefits. Being well-versed in Indian Income tax and year-end activities is a must. Hands-on experience in Excel (Mainly V-Lookup & Pivot) & PPTs is a must. Strong communication skills and the ability to collaborate effectively with multidisciplinary teams and individuals from different cultures. Advanced proficiency in the English language, with the ability to communicate effectively both verbally and in writing. Groupon is an AI-First Company We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role— you’ll be right at home here. Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. Were a "best of both worlds" kind of company. Were big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. You ll spend time on the following: Oversee the accurate and timely processing of monthly payroll for India employees. Prepare and generate payroll-related reports for management, finance, and other departments as required. Calculating and verifying employee salaries, Flexible benefits, and deductions as per company policies, employment contracts, and legal regulations. Collaborate with the payroll service provider to resolve issues and discrepancies related to payroll processing, ensuring corrective actions are taken promptly. Coordinate with the human resources team to ensure accuracy of employee information, including changes in salaries, bonuses, benefits, and deductions. Stay up to date with changes in payroll laws, tax regulations, and benefits programs to ensure compliance. Maintain an organized and secure system for storing confidential employee information, complying with data privacy regulations. Address and resolve payroll-related inquiries or concerns from employees in a timely and professional manner. Ensure proper documentation and filing of payroll records to meet legal retention requirements. We re excited about you if you have: At least 2 to 5 years of India Payroll experience required, nice to have at least a year of experience in Australia Payroll Deep knowledge of payroll systems and software, with practical experience in using payroll management platforms. Excellent analytical skills and attention to detail, with the ability to work accurately in high-pressure environments and under tight deadlines. Hands-on experience along with awareness of the statutory compliances (like TDS, PF, ESIC & LWF) is a must. Should be aware of quarterly TDS returns and year-end activities. Plus, knowing invoice validation - Verifying Flexible Benefits. Being well-versed in Indian Income tax and year-end activities is a must. Hands-on experience in Excel (Mainly V-Lookup & Pivot) & PPTs is a must. Strong communication skills and the ability to collaborate effectively with multidisciplinary teams and individuals from different cultures. Advanced proficiency in the English language, with the ability to communicate effectively both verbally and in writing. Groupon is an AI-First Company We re committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we re always keen to hear how technology improves the way you work. If you re passionate about AI or curious to explore how it can elevate your role you ll be right at home here. Groupon s purpose is to build strong communities through thriving small businesses. To learn more about the world s largest local e-commerce marketplace, click here . You can also find out more about us in the latest Groupon new s as well as learning about our DEI approach . If all of this sounds like something that s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. Weve noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupons Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. Were a "best of both worlds" kind of company. Were big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. Become a Better Developer by Building Solutions that Help Local Businesses Thrive Worldwide About the Team Our Test Engineering team leads the architecture, design, implementation, and testing of high-visibility, high-impact products within Groupon s Tech organization. We are pioneers in building custom test automation solutions for our platform architecture, following engineering best practices to ensure performance standards and supporting quality initiatives through advanced tooling and test infrastructure. As a Software Development Engineer in Test (SDET) , you ll work on the Groupon platform and its integrations with backend services ensuring high reliability, availability, performance, and operational readiness. Our Development Ecosystem Languages: Java, Node, TypeScript Frameworks/Tools: Spring, Swagger, DropWizard, Encore CI/CD: Maven, Gradle, Jenkins Collaboration: GitHub, JIRA You ll spend time on the following: Design and implement automation frameworks for validating RESTful services Build test tools used across the company for data creation, monitoring, compliance testing, and more Research and adopt emerging test tools, trends, and methodologies to enhance existing systems Act as a test lead on projects, working closely with PMs, developers, and cross-functional teams Define and refine testing and release processes Mentor fellow SDETs on methodologies, automation, coding standards, and best practices Provide platform-related support by triaging and troubleshooting issues for early resolution We re excited about you if you have: MTech/BTech in Computer Science or equivalent experience 6+ years in production software development and testing Proficiency in one or more OOP languages (Java, C#, C++, Ruby) Expertise in Playwright and TypeScript for E2E automation Experience with test frameworks such as Playwright, Selenium, TestNG, JUnit, RSpec Strong skills in REST API automation (client generation, payload customization, logging, verification) CI/CD experience with tools like Maven, Gradle, Jenkins, Travis, GoCD Solid understanding of CS fundamentals design patterns, algorithms, data structures Knowledge of testing methodologies, best practices, and multiple test levels (unit, integration, system) Excellent communication and collaboration skills We Value Engineers Who Are: Customer-Focused Always doing what s right for the customer Quality-Obsessed Your production code works and scales Collaborative Team Players You value feedback and help others grow Fast Learners You quickly adopt and apply new technologies Pragmatic You know when speed is key without sacrificing maintainability Ownership-Driven You understand how your work impacts the business Beware of Fraudulent Offers We would like to bring to your notice that Groupon follows a merit-based employee recruitment practice with extensive screening steps. Groupon does not charge/accept any amount or security deposit from job seekers during the recruitment process. It was observed that there has been an increase in recruitment fraud involving scammers who post fraudulent job openings, or who contact job-seekers with fake job offers. These individuals sometimes even conduct fraudulent interviews with an attempt to obtain personal information or money from the applicants. We have also noticed that certain individuals claiming to be from the Groupon Talent Acquisition function are contacting prospective candidates pretending to represent Groupon with job offers. In case you or any candidate receives any unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert and recognize it as a scam. We are not liable for any loss or damage incurred as a result of dealing with such entities. To prevent falling victim to the same, please visit grouponcareers.com to verify the job opening. All our genuine job openings are posted on the official Groupon careers website. Groupon is an AI-First Company We re committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we re always keen to hear how technology improves the way you work. If you re passionate about AI or curious to explore how it can elevate your role you ll be right at home here. Groupon s purpose is to build strong communities through thriving small businesses. To learn more about the world s largest local e-commerce marketplace, click here . You can also find out more about us in the latest Groupon new s as well as learning about our DEI approach . If all of this sounds like something that s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. Weve noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupons Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. The Customer Service Team plays a vital role in shaping Groupon's reputation by delivering one-to-one support to our subscribers through email, chat, and calls. We strive to deliver clear, empathetic, and timely resolutions, ensuring a seamless customer experience. We're looking for individuals who are web-savvy, empathetic, and resourceful, with a passion for solving problems and helping people . Job Overview: Respond to customer emails, chats, and calls, handling inquiries ranging from simple usage questions to complex issues with specific offers Resolve customer concerns promptly and consistently to ensure a positive experience Manage time effectively to meet daily individual and team ticket targets Stay up to date on Groupon systems, customer portals, back-office tools, redemption processes, and merchant features Stay updated on internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and the specifics of various merchant features Previous professional experience in a customer service role, preferably within a high-volume, transactional environment, is highly valued We're Excited If You Have: Education: A Graduation degree is a must, with valid degree/provisional certificates are mandatory Experience: Minimum 1 year of experience in Customer Service or Support is required Skills & Qualities: Demonstrated skill in the English Language - Written and Verbal Deeply focused on Customer-Centric Solutions Ability to type fast (essential for managing live chat queues with customers) Comfortable working in a computer-based environment for up to 8 hours a day continuously (with 1.5 hours of break) Willingness to work in rotational shifts, including night/US shifts , as per business needs Why Join Groupon At Groupon, we value a good work culture along with good & professional work ethics to enable good performance delivery. Be part of a global company actively transforming how Customer care works in an AI-first world Flat structure, real ownership, and opportunity to shape scalable operations practices You get to be a part of a work culture that is very focused, future-driven & that strives to keep Customers & Technology at the heart of everything Competitive compensation, full benefits, and learning opportunities with a progressive Operations team You get to gain work experience in a Professional, Corporate Work Environment that values good work culture & Ethics If People Management interests you as a career path, you can expect to look forward to a solid chance at developing yourself into a People Manager Don't miss out on this opportunity to grow your career within Groupon #GrowAtGroupon Groupon is an AI-First Company We're committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role— you'll be right at home here. Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. The Customer Service Team plays a vital role in shaping Groupon's reputation by delivering one-to-one support to our subscribers through email, chat and calls. We strive to deliver clear, empathetic, and timely resolutions, ensuring a seamless customer experience. We're looking for individuals who are web-savvy, empathetic and resourceful, with a passion for solving problems and helping people . Job Overview: Respond to customer emails, chats and calls, handling inquiries ranging from simple usage questions to complex issues with specific offers Resolve customer concerns promptly and consistently to ensure a positive experience Manage time effectively to meet daily individual and team ticket targets Stay up to date on Groupon systems, customer portals, back-office tools, redemption processes and merchant features Stay updated on internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and the specifics of various merchant features Previous professional experience in a customer service role, preferably within a high-volume, transactional environment, is highly valued We're Excited If You Have: Education: A Graduation degree is a must, with valid degree/provisional certificates are mandatory Experience: Minimum 1 year of experience in Customer Service or Support is required Skills & Qualities: Demonstrated skill in the English Language - Written and Verbal Deeply focused on Customer-Centric Solutions Ability to type fast (essential for managing live chat queues with customers) Comfortable working in a computer-based environment for up to 8 hours a day continuously (with 1.5 hours of break) Willingness to work in rotational shifts, including night/US shifts , as per business needs Why Join Groupon At Groupon, we value a good work culture along with good & professional work ethics to enable good performance delivery. Be part of a global company actively transforming how Customer care works in an AI-first world Flat structure, real ownership, and opportunity to shape scalable operations practices You get to be a part of a work culture that is very focused, future-driven & that strives to keep Customers & Technology at the heart of everything Competitive compensation, full benefits, and learning opportunities with a progressive Operations team You get to gain work experience in a Professional, Corporate Work Environment that values good work culture & Ethics If People Management interests you as a career path, you can expect to look forward to a solid chance at developing yourself into a People Manager Don't miss out on this opportunity to grow your career within Groupon #GrowAtGroupon Groupon is an AI-First Company We're committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role— you'll be right at home here. Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. The Customer Service Team plays a vital role in shaping Groupon's reputation by delivering one-to-one support to our subscribers through email, chat and calls. We strive to deliver clear, empathetic, and timely resolutions, ensuring a seamless customer experience. We're looking for individuals who are web-savvy, empathetic and resourceful, with a passion for solving problems and helping people . Job Overview: Respond to customer emails, chats and calls, handling inquiries ranging from simple usage questions to complex issues with specific offers Resolve customer concerns promptly and consistently to ensure a positive experience Manage time effectively to meet daily individual and team ticket targets Stay up to date on Groupon systems, customer portals, back-office tools, redemption processes and merchant features Stay updated on internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and the specifics of various merchant features Previous professional experience in a customer service role, preferably within a high-volume, transactional environment, is highly valued We're Excited If You Have: Education: A Graduation degree is a must, with valid degree/provisional certificates are mandatory Experience: Minimum 1 year of experience in Customer Service or Support is required Skills & Qualities: Demonstrated skill in the English Language - Written and Verbal Deeply focused on Customer-Centric Solutions Ability to type fast (essential for managing live chat queues with customers) Comfortable working in a computer-based environment for up to 8 hours a day continuously (with 1.5 hours of break) Willingness to work in rotational shifts, including night/US shifts , as per business needs Why Join Groupon At Groupon, we value a good work culture along with good & professional work ethics to enable good performance delivery. Be part of a global company actively transforming how Customer care works in an AI-first world Flat structure, real ownership, and opportunity to shape scalable operations practices You get to be a part of a work culture that is very focused, future-driven & that strives to keep Customers & Technology at the heart of everything Competitive compensation, full benefits, and learning opportunities with a progressive Operations team You get to gain work experience in a Professional, Corporate Work Environment that values good work culture & Ethics If People Management interests you as a career path, you can expect to look forward to a solid chance at developing yourself into a People Manager Don't miss out on this opportunity to grow your career within Groupon #GrowAtGroupon Groupon is an AI-First Company We're committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role— you'll be right at home here. Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. The Customer Service Team plays a vital role in shaping Groupon's reputation by delivering one-to-one support to our subscribers through email, chat, and calls. We strive to deliver clear, empathetic, and timely resolutions, ensuring a seamless customer experience. We're looking for individuals who are web-savvy, empathetic, and resourceful, with a passion for solving problems and helping people . Job Overview: Respond to customer emails, chats, and calls, handling inquiries ranging from simple usage questions to complex issues with specific offers Resolve customer concerns promptly and consistently to ensure a positive experience Manage time effectively to meet daily individual and team ticket targets Stay up to date on Groupon systems, customer portals, back-office tools, redemption processes, and merchant features Stay updated on internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and the specifics of various merchant features Previous professional experience in a customer service role, preferably within a high-volume, transactional environment, is highly valued We're Excited If You Have: Education: A Graduation degree is a must, with valid degree/provisional certificates are mandatory Experience: Minimum 1 year of experience in Customer Service or Support is required Skills & Qualities: Demonstrated skill in the English Language - Written and Verbal Deeply focused on Customer-Centric Solutions Ability to type fast (essential for managing live chat queues with customers) Comfortable working in a computer-based environment for up to 8 hours a day continuously (with 1.5 hours of break) Willingness to work in rotational shifts, including night/US shifts , as per business needs Why Join Groupon At Groupon, we value a good work culture along with good & professional work ethics to enable good performance delivery. Be part of a global company actively transforming how Customer care works in an AI-first world Flat structure, real ownership, and opportunity to shape scalable operations practices You get to be a part of a work culture that is very focused, future-driven & that strives to keep Customers & Technology at the heart of everything Competitive compensation, full benefits, and learning opportunities with a progressive Operations team You get to gain work experience in a Professional, Corporate Work Environment that values good work culture & Ethics If People Management interests you as a career path, you can expect to look forward to a solid chance at developing yourself into a People Manager Don't miss out on this opportunity to grow your career within Groupon #GrowAtGroupon Groupon is an AI-First Company We're committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role— you'll be right at home here. Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. Were a "best of both worlds" kind of company. Were big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. The Customer Service Team plays a vital role in shaping Groupon s reputation by delivering one-to-one support to our subscribers through email, chat, and calls. We strive to deliver clear, empathetic, and timely resolutions, ensuring a seamless customer experience. We re looking for individuals who are web-savvy, empathetic, and resourceful, with a passion for solving problems and helping people . Job Overview: Respond to customer emails, chats, and calls, handling inquiries ranging from simple usage questions to complex issues with specific offers Resolve customer concerns promptly and consistently to ensure a positive experience Manage time effectively to meet daily individual and team ticket targets Stay up to date on Groupon systems, customer portals, back-office tools, redemption processes, and merchant features Stay updated on internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and the specifics of various merchant features Previous professional experience in a customer service role, preferably within a high-volume, transactional environment, is highly valued We re Excited If You Have: Education: A Graduation degree is a must, with valid degree/provisional certificates are mandatory Experience: Minimum 1 year of experience in Customer Service or Support is required Skills & Qualities: Demonstrated skill in the English Language - Written and Verbal Deeply focused on Customer-Centric Solutions Ability to type fast (essential for managing live chat queues with customers) Comfortable working in a computer-based environment for up to 8 hours a day continuously (with 1.5 hours of break) Willingness to work in rotational shifts, including night/US shifts , as per business needs Why Join Groupon At Groupon, we value a good work culture along with good & professional work ethics to enable good performance delivery. Be part of a global company actively transforming how Customer care works in an AI-first world Flat structure, real ownership, and opportunity to shape scalable operations practices You get to be a part of a work culture that is very focused, future-driven & that strives to keep Customers & Technology at the heart of everything Competitive compensation, full benefits, and learning opportunities with a progressive Operations team You get to gain work experience in a Professional, Corporate Work Environment that values good work culture & Ethics If People Management interests you as a career path, you can expect to look forward to a solid chance at developing yourself into a People Manager Dont miss out on this opportunity to grow your career within Groupon #GrowAtGroupon Groupon is an AI-First Company We re committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we re always keen to hear how technology improves the way you work. If you re passionate about AI or curious to explore how it can elevate your role you ll be right at home here. Groupon s purpose is to build strong communities through thriving small businesses. To learn more about the world s largest local e-commerce marketplace, click here . You can also find out more about us in the latest Groupon new s as well as learning about our DEI approach . If all of this sounds like something that s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. Weve noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupons Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. Were a "best of both worlds" kind of company. Were big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. The Customer Service Team plays a vital role in shaping Groupon s reputation by delivering one-to-one support to our subscribers through email, chat and calls. We strive to deliver clear, empathetic, and timely resolutions, ensuring a seamless customer experience. We re looking for individuals who are web-savvy, empathetic and resourceful, with a passion for solving problems and helping people . Job Overview: Respond to customer emails, chats and calls, handling inquiries ranging from simple usage questions to complex issues with specific offers Resolve customer concerns promptly and consistently to ensure a positive experience Manage time effectively to meet daily individual and team ticket targets Stay up to date on Groupon systems, customer portals, back-office tools, redemption processes and merchant features Stay updated on internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and the specifics of various merchant features Previous professional experience in a customer service role, preferably within a high-volume, transactional environment, is highly valued We re Excited If You Have: Education: A Graduation degree is a must, with valid degree/provisional certificates are mandatory Experience: Minimum 1 year of experience in Customer Service or Support is required Skills & Qualities: Demonstrated skill in the English Language - Written and Verbal Deeply focused on Customer-Centric Solutions Ability to type fast (essential for managing live chat queues with customers) Comfortable working in a computer-based environment for up to 8 hours a day continuously (with 1.5 hours of break) Willingness to work in rotational shifts, including night/US shifts , as per business needs Why Join Groupon At Groupon, we value a good work culture along with good & professional work ethics to enable good performance delivery. Be part of a global company actively transforming how Customer care works in an AI-first world Flat structure, real ownership, and opportunity to shape scalable operations practices You get to be a part of a work culture that is very focused, future-driven & that strives to keep Customers & Technology at the heart of everything Competitive compensation, full benefits, and learning opportunities with a progressive Operations team You get to gain work experience in a Professional, Corporate Work Environment that values good work culture & Ethics If People Management interests you as a career path, you can expect to look forward to a solid chance at developing yourself into a People Manager Dont miss out on this opportunity to grow your career within Groupon #GrowAtGroupon Groupon is an AI-First Company We re committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we re always keen to hear how technology improves the way you work. If you re passionate about AI or curious to explore how it can elevate your role you ll be right at home here. Groupon s purpose is to build strong communities through thriving small businesses. To learn more about the world s largest local e-commerce marketplace, click here . You can also find out more about us in the latest Groupon new s as well as learning about our DEI approach . If all of this sounds like something that s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services. Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. Weve noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupons Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers