Customer Service Support Representative - Bangalore

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Customer Service Team

passion for solving problems and helping people

Job Overview:

• Respond to customer emails, chats, and calls, handling inquiries ranging from simple usage questions to complex issues with specific offers
• Resolve customer concerns promptly and consistently to ensure a positive experience
• Manage time effectively to meet daily individual and team ticket targets
• Stay up to date on Groupon systems, customer portals, back-office tools, redemption processes, and merchant features
• Stay updated on internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and the specifics of various merchant features
• Previous professional experience in a customer service role, preferably within a high-volume, transactional environment, is highly valued

We’re Excited If You Have:

• Education:

• A Graduation degree is a must, with valid degree/provisional certificates are mandatory

• Experience:

• Minimum 1 year of experience in Customer Service or Support is required

• Skills & Qualities:

• Demonstrated skill in the English Language -

  Written and Verbal

• Deeply focused on Customer-Centric Solutions
• Ability to type fast (essential for managing live chat queues with customers)
• Comfortable working in a computer-based environment for up to 

  8 hours a day

   continuously (with 1.5 hours of break)
• Willingness to work in 

  rotational shifts, including night/US shifts

  , as per business needs

Why Join Groupon

At Groupon, we value a good work culture along with good & professional work ethics to enable good performance delivery.

• Be part of a global company actively transforming how Customer care works in an AI-first world
• Flat structure, real ownership, and opportunity to shape scalable operations practices
• You get to be a part of a work culture that is very focused, future-driven & that strives to keep Customers & Technology at the heart of everything
• Competitive compensation, full benefits, and learning opportunities with a progressive Operations team