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Operations Manager

Iobot Technologies India

2 - 5 years

4 - 6 Lacs

Pimpri-Chinchwad

Posted:2 months ago| Platform:

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Skills Required

Operations Management Escalation Management Team Handling Service Delivery Management Customer Service Management People Management Skills SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage daily operations of the service center, ensuring efficient use of resources and meeting customer expectations. Oversee team handling, including recruitment, training, performance evaluation, and employee development. Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction. Ensure compliance with company policies, procedures, and regulatory requirements. Collaborate with other departments (sales, marketing) to drive business growth through effective communication. Desired Candidate Profile 2-5 years of experience in automobile or electrical industry with a background in B.Tech/B.E. degree from a reputed institution. Proven track record of managing teams effectively to achieve operational excellence. Strong understanding of SLA management principles and practices; ability to develop SLAs that align with business objectives. Excellent people management skills; ability to motivate employees towards achieving common goals.

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Iobot Technologies India

IT Services and IT Consulting

Pune Maharashtra

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Operations Manager