949 Escalation Management Jobs - Page 37

Job Title - Executive Service Operations (Escalations) Location - Marol, Andheri East (Mumbai) Overall Purpose of the Role Handling end-to-end escalation/ queries pertaining to products and process of the company Identifying, analyzing, and initiating the escalation resolution Coordinating with the respective team for resolution Reviewing the root cause of escalation for improving the escalation procedures Coordinate with customer/ sales team / client on calls and mails. Areas of Responsibility Operations Escalations Escalation handling and management Daily follow up with respective teams for resolution Qualification & Experience Required Graduate or Equivalent. Experience of 1-2 years in customer service, Service Coordinator/Executive is desirable. Skills Required Actioning complaints/ queries Use CRM system to compile and track performance at team and individual level Must be able to utilize computer terminal and navigate through multiple systems to input and retrieve information Fluency English Identify training need Interested can share CV on given id sangeeta.rajput@techguard.in

Handle customer queries and escalations via email, chat, and phone Ensure timely communication and resolution across internal teams and with customers Prioritize multiple incoming requests and manage them efficiently Preferred candidate profile Immediate Joiners Kindly Contact- HR Sahil Contact NO.- +918904079035 Email ID- sahil.choudhary@joulestowatts.co

This role includes pure customer support *Client - Department coordination for claims settlement, correction in Policy papers if required & more 9 hrs rotational shifts between 8 am to 9 pm 6 rotational week offs *Note: This is not a back office role Required Candidate profile HSC/Graduate/Post Graduate - Work on insurance co. Payroll Fresher/Exp in any Voice support can apply Fluent English is a must Call 8169642494 Yogesh email-hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Job Overview: As a Hotel Operations Executive, you will be responsible for managing all aspects of hotel bookings and accommodations for clients. Your primary focus will be to ensure seamless and efficient operations processes, negotiate favourable rates, and provide exceptional customer service to meet the specific needs of travellers. Duties and responsibilities: Provide exceptional traveller care and customer service to clients. Accurately complete end to end travel requirements both international and domestic travel arrangements for hotel requests for Business Travel clients Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA Handle calls & emails simultaneously to deliver a smooth customer experience. Handle end-to-end booking processes, including room reservations, cancellations, and modifications. Utilize booking systems and tools to streamline the operations process. Ensure accuracy of reservation details and provide confirmation to clients in a timely manner. Identify suitable hotels that align with the preferences and policies of clients. Negotiate favourable rates, contract terms, and amenities for accounts. Collaborate with hotels to secure room blocks and ensure availability during peak travel times. Qualifications: Graduate. Diploma / Degree in travel & tourism would be added advantage 2-3 years relevant experience in travel domain Build excellent business relationships with customer groups, peers and seniors Should be team player and manage show alone if required. Knowledge of travel economics and travel technology Contact- 8810393685 Tanu Thakur (HR)

The next frontier of AI begins with Centific Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time. Learn how were transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data. Preferred Immediate Joiners and F2F interview (Must) Role & responsibilities Triage and resolve ~10 ICMs/day, ensuring compliance with EO14117. - Implement Just-in-Time (JIT) mechanisms like Lockbox and manage USDP clearance. - Enforce Kusto Row-Level Security (RLS) and CoreIdentity Entitlements (BYOE). - Automate detection of violations and ensure no production footprint in restricted regions. - Maintain audit trails for access requests, Lockbox approvals, and data handling exceptions. - Participate in quarterly compliance reviews and contribute to annual audit packages. Required Competencies: - Strong understanding of EO14117 and related compliance requirements. - Experience with incident management and escalation workflows. - Proficiency in automation tools and scripting languages (e.g., PowerShell, Python). - Knowledge of Azure services, Kusto, and CoreIdentity. - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. Preferred candidate profile Strong Operations support, Incident Management, Escalations management, Debugging, Live Site Handline, TSG creation/implementation and following up with clients etc.

Triaging and responding to all emergency situations reported to the 24/7 Global Security Operations Centre. Monitoring and analysing intelligence across multiple data systems and mitigate risk to Company operations. Required Candidate profile Voice Associates with Incident Management Experience. Excellent Speaking, Reading and writing skill. Rotational shift. Weekly 2 days off. International BPO voice experience (USA ,UK ,Australia) needed

We are looking for a sharp, talented and energetic Technical Program Manager. As a FinTech TPM, you have the ability to deliver large cross-organisational software development projects at the intersection of e-commerce and payments. Building financial services is not easy, but you know what it takes to pull it off. What youll be doing: Interact with project sponsors, project stakeholders to define and deliver projects Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints Identify, assess, track and mitigate issues and risks at multiple levels Create, maintain and disseminate project information to stakeholders Communicate project issues and status in a concise, accurate, and professional manner Insatiable curiosity and ability to understand architectural and technical aspects of projects Apply best practices to the software development lifecycle (SDLC) for projects based on experiences with a number of agile and blended approaches, as well effectively coordinating the implementations across teams using very different approaches Build and maintain integrated project schedules that account for internal/external dependencies, differing SDLC approaches and numerous constraints Be the driving force that collaborates with business and technical teams across Booking to make sure your teams deliver world class solutions that are highly scalable, secure, and flexible - all the while maintaining a strong customer focus. What youll bring: Engineering Bachelors degree or related technical field 5-7 years of relevant work experience, including technical program management experience The role requires experience working with ERPs like SAP/Oracle in Financial modules like Record to Report, Tax, Treasury processes, and a strong understanding of the requirements of this domain. Knowledge of the following is required: product development life cycle, agile project management, stakeholder management Experience in Leading the delivery of technical solutions to business problems as cross-team initiatives Experience in cross organization priority alignment to deliver program outcomes Experience in ensuring a realistic and objective delivery plan, based on end to end technical solution, is in place, which is based on data and appropriate delivery metrics Experience in visualising and managing Risks, Issues & Dependencies to enable delivery success Experience in ensuring effective communication + stakeholder management is in place Experience in owning + driving appropriate common delivery governance across organization with diverse delivery practices and organization culture Experience in ensuring effective delivery best practice is in place which aligns to agile delivery principles. We offer: This role is open to candidates who are eligible to work in India. Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide Working in a fast-paced and performance driven culture We aim to empower you to do your best work, whether in the office or at home, with our Hybrid work policy Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit. Promote and drive impactful and innovative engineering solutions Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation World class benefits. Competitive compensation and benefits package

We are looking for a Candidate with Exp in Handling Inbound calls, Technical issues & customer concerns Good to Have Tech Knowledge - CAD CAM Cutters plotters spreader Exposure to "garment industry machinery service" will be an added advantage

YOU WILL BE RESPONSIBLE FOR: Developing analytical and logical solutions into Banking/Fintech Industry. Responsible for overall delivery aspects of customer engagement including successful delivery of portfolio of large projects. Deliver the projects in the portfolio within time and agreed quality standards. Optimum utilization of resources, building up high performance team. Strong experience in Java / JavaScript programming with technical exposure Drive delivery excellence and continuous improvement program to deliver the world class projects within agreed time and quality standards. Define and implement the best practices in project management. Project planning, monitoring and control. Risk Analysis /Risk Management. First point of escalation, for any Delivery-related issues. Manage and review projects and contracts regularly to ensure delivery is on track within approved scope or that scope changes are properly handled. Establishes the processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures. Responsible for agreed billable utilization of the team assigned. SLA compliance, people management, Client management, Competency development The Successful Candidate Should Have: At least 8+ years of experience into Banking/Fintech industry. Handled large project delivery of any of the top Indian international Banks. Good understanding with programming language and Architecture. Strong experience in Java/JavaScript programming with good technical exposure A solution giver who holds expertise in solving unstructured problems Good interpersonal and strong communication skills Strong people management and client management experience.

Job description Lead Talent Acquisition team of 6-10 recruiters, guide & coach them to ensure consistent, time bound target oriented performance. Manage the BPO recruitment process including initial assessments, interviews, and offers and lead them onboard. Develop, drive and execute comprehensive search strategies designed to recruit employees across levels and from respective candidate pools (i.e. competitive research, industry profile development, networking, campus hiring, direct sourcing, vendors, training institute, FOC consultant etc.). Manage key ratios of TAT Joining Ratio, Referral contribution and infant attrition. Monitor and review recruiting KPIs to identify opportunities to improve performance results within the business. Maintaining strong candidate engagement during pre-boarding to minimize pre-joining attrition. For all roles, maintain a JD bank. Work with business leaders to determine current and future staffing needs. Leveraging social media, job boards, Internet and other sourcing means for available vacancies. Strengthen relationships with third party recruitment agencies to ensure their full support to meet hiring needs. Creating weekly/ monthly reports to accurately reflect talent plan, status and other reports Maintaining and developing candidate databases and trackers Skill Requirement Should have 5-10 years of BPO recruitment experience both domestic and international process pan India Team management experience while leading a BPO hiring team Strong BPO hiring experience - Bulk hiring, mass recruitment, walk-ins, campus hiring Good network with FOC consultants, training institute, campus, NGOs, Govt. run programs Strong exposure to Social Networking & Data Mapping thru job portals, LinkedIn, Google, Facebook etc Dynamic, Confident, Good Communication skills Solid understanding of sourcing techniques, usage of job boards /portals Deadline driven, with good time management to balance competing demands Interested candidates can connect me on whats-app - 8700396810 (Atul Gautam) Note - need immediate joiner

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Seeking a candidate experienced in escalation management (RBI, cyber-crime, grievances) via email and calls. Responsibilities include resolving issues, maintaining records, coordinating with internal teams, and managing customer.

Job Title: Virtual Service Management. Location: Mumbai, Ghansoli Sub-Domain: Engineer Job Type: Full time Company: Startek Job Overview: Service Management process for Long tail customers to be outsourced. Virtual Service Management activities to be carried out by engaging customer remotely for Enterprise Fixed Line services. Experience: 2-4 Years of experience in Enterprises/ Fixed Line Network Qualifications: BE/B.Tech Elec and Telecommunication /Computer science, CCNA Preferred Key Responsibilities: Service engagement and experience for Enterprise Customers by driving incident, Escalation Management as day to day operations. Strong engagement with Cross functional teams to drive our priority to ensure better customer experience Performance report to be shared and engage with customer to walk them through the report on current performance and any Service Improvement being worked out. Repeat fault analysis and continuous service improvement to be driven. Any Change management to be tracked and ensure it is closed with customer satisfaction. Communicate with customer and get feedback. Technical Skills: Good Understanding of TCP / IP, OSI Layer Protocol suites, WAN protocols and troubleshooting Key Skills Required: Have an exposure on Service Management role experience. Possess Fixed Line product understanding. Experience in B2B environment will be an added advantage. Fluent in English and Hindi language. Minimum 1 year of experience in handling Enterprise Customers. What We Offer: Competitive salary and benefits. A dynamic and inclusive work environment. Opportunities for professional growth and development. Please contact: Email: amol.ranaware@gttdata.ai Contact: 8956490756

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Ops Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Role & responsibilities Nursing Background: should have a nursing background with a minimum of 4 years of experience in the healthcare industry. • Home Healthcare Experience: Previous experience in the home healthcare industry, preferably in a managerial or supervisory role, is highly desirable. • Care Plan Development: Strong expertise in developing and reviewing care plans for clients, considering their specific medical conditions, preferences, and goals. • Escalation Handling Skills: Excellent problem-solving and conflict resolution skills to effectively manage and resolve any escalated issues or concerns. • Training and Development: Proven ability to design and deliver training programs, providing continuous support and mentoring to nursing staff for their professional growth. • Empanelment and Vendor Management: Familiarity with vendor management processes, including empanelment, performance monitoring, and ensuring adherence to quality standards. • Strong Communication: Excellent verbal and written communication skills, with the ability to effectively interact with clients, families, healthcare professionals, and other stakeholders.

Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa Customer Journeys team is looking for a Sr. Technical Program Manager in the mission to make Alexa an expert on itself, providing useful information and experiences to customers seeking to take advantage of all of their devices features and capabilities. You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies, to design customer-facing experiences with Alexa, and building solutions to make Alexa an expert in itself. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, product managers, user experience designers as well as customer service leads. Key job responsibilities * Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels * Make tradeoffs while balancing the business needs with technical constraints * Work closely with product and engineering teams to define near term and long term product roadmap * Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time * Serve as a trusted advisor to product and engineering team This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Key Responsibilities: - Meet social media quality standards Provide timely response and effective resolution to a range of customer inquiries/complaints raised on social media. And follow them up to a final resolution. Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion Coordinate with internal teams and vendors for closing the issues at the earliest. Deliver high-class customer service and build customer satisfaction and loyalty. Educational Qualification: Bachelor's Degree Years of Experience (Minimum & Maximum): 2 to 4 years. Language preference - Strong English & Tamil or Telugu Must What is the nature and scope of responsibilities the candidate should have handled? Experience of 1-3 years in social media complaint handling and escalation management. Problem-Solving Approach and Conflict Management. Customer Expectation Management. Generic Competency: Customer Expectation Management

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance." What are we looking for? " Exhibits basic competency indicators consistently and effectively:Demand Management Estimating Financial Management Risk Management Scope Management Service Change Management SDS - Standard Delivery Solution Vendor Management Exhibits competency indicators of medium complexity occasionally:Contract Management Cost Management Stakeholder Management Exhibits competency indicators of medium complexity consistently and effectively:Client Relationship Development Continuous Improvement Contract Compliance Execution Issue Management Operational Excellence Operations Management Performance Management (Metrics & Status Reporting) Problem-Solving & Escalation Management Project Management Quality & Process Improvement Report Creation Resource Management SLA (Service-Level Agreement) Management Work Planning and Management" Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Must Haves: 2–3 years of experience in voice and escalations. Fluent in English & Hindi with strong communication and problem-solving skills. CRM proficiency and multitasking ability. Empathy, patience, and a customer-first mindset. Your Day: Resolve escalated customer issues over calls with empathy and professionalism. Act as a SPOC for escalated cases until resolution or win-back. Coordinate with internal teams to provide timely solutions. Conduct feedback calls to improve service quality. Maintain accurate records in the CRM and suggest process improvements

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place. As a Senior Product Manager in our Salesforce AI Organization, you will be instrumental in shaping our product vision and driving its success in the market. You will be responsible for Agentforce Employee Agents primarily focused on assistive use-cases. Key Responsibilities: Product Strategy: Define and implement the product strategy for Employee Agents to align with the companys overall vision and goals. Building and maintaining the Employee Agents Conversation AI product serving Enterprise customers Drive Innovation, Customer Success & Trust for Employee Agents Customer facing outbound product management, escalation management Product Development: Collaborate with cross-functional teams, including engineering, design, and marketing, to define and both the product & trust road map for Employee Agents, prioritizing Slack as the primary surface for deployment. Deliver high-quality products within the organization that will benefit all clouds: Service, Commerce, Industries, Sales cloud. Qualifications: Solid understanding of Agents, Copilots, Conversational AI landscape, Artificial Intelligence in its myriads flavors. Highly Technical and well versed in building SaaS services Exposure to outbound product management, escalation management Consistent track record of successfully launching and leading a product or a service Exceptional analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities to collaborate optimally with various stakeholders. Preferred Qualifications: Experience with Salesforce, Service Cloud, Salesforce Einstein including Agents, Copilot, Einstein Bots (as a bonus). Familiarity with Autonomous AI Agents trends and its impact in business, enterprise-tech and society. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Job Title: Customer Support Executive Night Shift Company: House of EdTech (Goenka Kachave LLP) Location: Salt Lake, Sector V, Kolkata (Work from Office) Shift: 10:00 PM 7:00 AM (6-day workweek) Salary: 1.8 LPA – 4 LPA Start Date: Immediate About the Company House of EdTech, founded by IIT Kharagpur alumni, is a leading EdTech company offering professional upskilling programs in AI, Stock Market, Data Science, Personal Finance, and MS Office. With a presence across 5+ cities, a 400+ team, and 100 Cr+ annual revenue, we’re committed to reshaping digital learning. Role Overview We’re hiring night shift support executives to assist learners through voice and chat. This role involves addressing queries, resolving complaints, and ensuring smooth user experience during off-hours. Responsibilities Manage inbound/outbound calls and chats with professionalism Log queries, resolutions, and follow-ups in the CRM system Escalate unresolved issues to relevant teams Coordinate with internal departments for quick resolution Maintain service quality and response timelines Requirements 0–1 year experience in customer support (freshers with strong communication skills welcome) Fluent in English and Hindi (spoken and written) Comfortable with CRM tools, spreadsheets, and email communication Calm and solution-oriented under pressure Willing to work full-time night shifts What You’ll Get Fixed salary with performance-based incentives Training and support to grow within the role Fast-paced work environment with learning opportunities Be part of a growing team driving education impact

Job Description: We are seeking an experienced and results-driven professional to join our team as the Manager of Employee Background Verification Services. Key Responsibilities: Client Relationship Management: Excellent verbal and written communication skills to effectively interact with clients to understand and anticipate client requirements in the field of background checks. Understanding of the background verification industry, including legal and compliance requirements, industry standards, and best practices. Ability to build and maintain strong relationships with clients, ensuring their needs are met and exceeded. Precision in handling client information and ensuring accuracy in the verification processes. Flexibility to adapt to changing client needs and industry trends. Use strong references from clients to build trust and credibility with potential clients. Team Management: Ability to analyse data and metrics to assess performance and identify areas for improvement. Foster a collaborative and motivated team culture that encourages innovation and excellence. Provide guidance, mentorship, and support to team members to achieve their professional goals. Lead by example and promote a positive, inclusive, and performance-driven work environment. Recruit, train, and develop talent within the team. Operations Management Ability to manage multiple clients and projects simultaneously, ensuring deadlines are met and quality is maintained. Oversee and optimize daily operations, ensuring efficiency, quality, and cost-effectiveness. Streamline processes, manage resources, and implement best practices to meet organizational goals. Effective time management skills to prioritize tasks and manage workload efficiently.

Job Title: Manager Quality Inbound & Outbound Process (BPO/KPO- Domestic Voice Process) Company: Digitide Solutions Limited Location: Bangalore - Kirloskar Business Park, Block C, 1st Floor, Bellary Road, Hebbal, Bangalore 560024 About: Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe. For over 20 years, weve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, weve been able to help our clients master the digital age and stay ahead of the curve. Experiences: overall 12+ years of experiences in Manager Quality we need candidate from BPO/KPO industry mandatory from Domestic Process (Artificial Intelligences project) Salary: Depends upon the round of interview Qualification - Graduate mandatory Mandatory: Six Sigma Role and Responsibility: Oversee daily quality control operations to ensure adherence to company standards. Develop and implement quality assurance strategies and processes. Manage a team of quality analysts and provide necessary training and guidance. Conduct regular audits and inspections to identify areas for improvement. Collaborate with cross-functional teams to resolve quality-related issues. Prepare and present reports on quality metrics and performance to senior management. Ensure compliance with industry standards and regulatory requirements. Drive continuous improvement initiatives through root cause analysis and corrective actions Skills Quality Management Systems (QMS) Lean Six Sigma Root Cause Analysis (RCA) Auditing Statistical Process Control (SPC) ISO Standards Regulatory Compliance Leadership Microsoft Office Suite Data Analysis Escalation Handling Handling rebuttal Interested candidate can apply on email : Raksha.More@conneqtcorp.com