Virtual Service Management Engineer

Job Description

Job Title: Virtual Service Management. Location: Mumbai, Ghansoli Sub-Domain: Engineer Job Type: Full time Company: Startek Job Overview: Service Management process for Long tail customers to be outsourced. Virtual Service Management activities to be carried out by engaging customer remotely for Enterprise Fixed Line services. Experience: 2-4 Years of experience in Enterprises/ Fixed Line Network Qualifications: BE/B.Tech Elec and Telecommunication /Computer science, CCNA Preferred Key Responsibilities: Service engagement and experience for Enterprise Customers by driving incident, Escalation Management as day to day operations. Strong engagement with Cross functional teams to drive our priority to ensure better customer experience Performance report to be shared and engage with customer to walk them through the report on current performance and any Service Improvement being worked out. Repeat fault analysis and continuous service improvement to be driven. Any Change management to be tracked and ensure it is closed with customer satisfaction. Communicate with customer and get feedback. Technical Skills: Good Understanding of TCP / IP, OSI Layer Protocol suites, WAN protocols and troubleshooting Key Skills Required: Have an exposure on Service Management role experience. Possess Fixed Line product understanding. Experience in B2B environment will be an added advantage. Fluent in English and Hindi language. Minimum 1 year of experience in handling Enterprise Customers. What We Offer: Competitive salary and benefits. A dynamic and inclusive work environment. Opportunities for professional growth and development. Please contact: Email: amol.ranaware@gttdata.ai Contact: 8956490756