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Package Consultant-Sales & Service

Package Consultant-Sales & Service

IBM

1 - 5 years

4 - 8 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

sales crm systems configuring customer service customer engagement data migration change management sales operations cloud case management automation operations service delivery customer portals crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Implement and configure packaged CRM and customer engagement solutions that empower organizations to streamline sales operations, enhance service delivery, and build lasting customer relationships. The Package Consultant – Sales & Service specializes in deploying cloud-based platforms that unify sales, customer service, and support functions, enabling end-to-end visibility and automation across the customer lifecycle.

Required education

Bachelor''s Degree

Required technical and professional expertise

This role requires a strong understanding of packaged CRM systems and the ability to tailor standard functionalities to meet specific business needs. The consultant collaborates with business stakeholders, solution architects, and technical teams to ensure that the selected solution supports lead-to-cash processes, case management, field service, and customer self-service capabilities.

Key responsibilities include configuring sales pipelines, opportunity management, service case workflows, knowledge bases, and customer portals. The consultant also supports data migration, user training, and change management to ensure successful adoption and long-term value realization

Preferred technical and professional experience

None

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Package Consultant-Sales & Service