Posted:-1 days ago|
Platform:
Work from Office
Full Time
Monitor outstanding claims, handle and resolve escalations on a daily basis
Review response quality of voice or non-voice teams on a timely basis and suggest improvements
Interact with internal & external stakeholders to ensure customer queries are addressed in a timely manner
Monitor and ensure error logs are cleared on a timely basis
Build a robust team of account management team. Conduct performance reviews, offer feedback, coach and guide team.
Retention
Clearance of outstanding claims
Enhanced customer service/satisfaction
Building long term relationship with insurer and broker
Medi Assist
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