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2.0 - 7.0 years

3 - 6 Lacs

pune

Work from Office

Purpose of the Job: This role provides an opportunity for the incumbent to execute the organizations strategy in the assigned geography with a team of ~15 Account Managers. He/ She will own the revenue generation (Hunting) and maintenance (farming) across all LoBs – Data/Corporate Postpaid/Fixed Line/New Products. As the Zonal Sales Manager, the incumbent will mentor and guide the AMs, and work towards building the right capabilities in the team. He/ She will connect will work with internal stakeholders to drive the Serve[1]to-sell model for all B2B Accounts, govern the relevant performance parameters for the team on a regular basis and take corrective actions. Key Deliverables Go-to-Market Strategy: Execute the GTM strategy in the assigned zone with a team of ~15 Account Managers Build sales plans, forecasts, funnel and strategies to achieve sales targets and profitability growth Deliver as per the assigned targets for sales, revenue growth, churn and product mix for the respective zone Allocate targets to respective AM basisterritory potential Focus on both Hunting and Farming initiatives in the assigned zone Analyze the Customer inputs captured by the team in the BUC (Bottom Up Construct) to build prospects Work with Market Planning team for driving fiber network expansion in the identified potential B2B buildings and clusters Ensure the cascade and implementation of Serve-to-Sell model across the team for building and promoting stronger, long-lasting Customer relationships Build Digital capability in the team and drive new Work-ways leaning heavily on digital initiatives People Leadership: Ensure right hiring, team motivation and alignment to set goals and priorities Ensure timely cascade of goals and target to the AMs and review them periodically Track performance against the goals regularly, provide constructive feedback with relevant examples, and take corrective actions Connect with Account Managers on weekly basis,seek feedback and take necessary action Identify learning needs of the team and partner with HR to get the same delivered Drive regular rewards and recognition programs as per Central guidelines Trend analysis & Action Review the sales forecasts shared by the team and provide necessary support for closures Make revenue forecast in line with the assigned target and take necessary action wherever required Identify emerging trends in the geography, especially for the new products and plan to leverage the same along with the relevant stakeholders Keep track of competition plans and market insights and use them for enhancing the ARPA, NAP in the geography Skills Required Must-Have: People leadership Market planning Execution excellence Analyze data to draw insights Consultation and facilitation skills Commercial acumen Ability to collaborate and work with cross-functional teams Digital first mindset Good-to-Have: Enterprise/ Carrier Product Knowledge

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8.0 - 10.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role AGM - Channel Sales Job Level/ Designation M2 Function / Department Enterprise/Channels & SOHO Location Bangalore Job Purpose Managing operations for SME business for the state [or definied geography] through designated Tech Channel Managers and Tech Channels. Develop and build Sales GTM for the designated territory to primarily drive market share increase of products like Fixed line, IOT, IIOT & Cloud. This position will build and strengthen the team capability to drive Product Pentration Index both in New accounts & farming accounts, achieve budgeted Revenue & NPS. Key Result Areas/Accountabilities To plan & deliver, budgeted segment revenues, including management of the subscriber acquisition costs To implement coverage and distribution strategies aimed at delivering targeted A/C coverage in the circle - Technology Channel partner coverage thru Tech Channel Managers To design and implement standardized sales management processes, build scale in the operations & run R&R for channels to drive certain sales behaviour Channels Capability development & Certification as per plan Implementation of various channel partner metrics in allotted Territory Partner Commissioning Partner sales & service processes Primary Focus on Non Mobility revenue streams for SME Increase unique A/C acquisitions in the assigned territory Operational Achievement of 80% SIP of their respective team Make 100% of CP qualify the Vi Club [EPP] program as per the defined norms. Responsible for achieving the Circle Revenue targets for all product portfolio available for SME [Primarily Non Mobility] Account planning & drive Product Penetration Index improvement in the Mid-Market Accounts Development Training and coaching of team HSW Compliance Ensure that the HSW norms are adhered to Key performance indicators: Drive segment Revenue & new Acquisition from circle Design and implement the Operating plan for segment in allotted circles with a robust governance model for relevant metrics New initiative metrics in allotted circles Core competencies, knowledge and experience: Critical Success Factors Core competencies, knowledge and experience: Critical Success Factors Leadership & People management Skills Strong enterprise Channel Management and distribution experience Account Management in B2B Knowledge of Fixed line, IOT & Cloud portfolio a must Strong analytical and conceptual skills Strong communication skills with digital mind-set Threshold Functional Competencies Strong Commercial Skills Knowledge on Telecom technologies & solutions Should be able to drive cross functional teams Experience: 8- 10 years plus of which at least 2-3 year should be in a managerial positions managing channel sales teams and technical sales. Must have technical / professional qualifications Must have technical / professional qualifications: Essential: Channel Sales Experience in related domain/industry along with technical sales capability with strong hold on products like Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

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2.0 - 7.0 years

4 - 6 Lacs

pune

Work from Office

Sales of enterprise telecom products: Leased Lines, Broadband,MPLS, Point-to-Point, and Fiber Connectivity. Develop industry-specific targeting strategies Prepare customized proposals, conduct product demos, and negotiate B2B pricing/contracts. Required Candidate profile Generate and manage high-quality leads through B2B visits, references, telemarketing, and fieldwork. Understanding of connectivity products, LAN/WAN networking, cloud, and IT infrastructure solutions

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1.0 - 6.0 years

3 - 6 Lacs

jalandhar

Work from Office

B2B Sales Manager Department: Emerging Business Level: Assistant Manager Company Description Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India. In India, the company's product offerings include 2G, 3G, 4G and now 5G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long-distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. It is the largest mobile network operator in India and the third largest in the world with over 386 million subscribers. Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Minimum 1+ years in B2B sales experience, for female 6months experience also ok. Any Graduate Good communication Age - Up to 34 Years Female Candidate Preferred Should be comfortable with Field work Two Wheeler and Driving License is mandatory Interested candidates can share their updated at a_bhimashankar.hullenauru@airtel.com or contact HR Bhimashankar - 9096781493

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1.0 - 6.0 years

3 - 6 Lacs

thane, navi mumbai, kalyan

Work from Office

B2B Sales Manager Department: Emerging Business Level: Assistant Manager Company Description Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India. In India, the company's product offerings include 2G, 3G, 4G and now 5G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long-distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. It is the largest mobile network operator in India and the third largest in the world with over 386 million subscribers Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Minimum 1+ years in B2B sales experience, for female 6months experience also ok. Any Graduate Good communication Age - Up to 34 Years Female Candidate Preferred Should be comfortable with Field work Two Wheeler and Driving License is mandatory Interested candidates can share their updated at a_bhimashankar.hullenauru@airtel.com or contact HR Bhimashankar - 9096781493

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3.0 - 8.0 years

4 - 7 Lacs

Raipur, West Bengal, India

On-site

Key Deliverables: Ensure 100% adherence to service level agreements (SLAs) and business processes for corporate accounts. Drive improvement in collection efficiency across 060 and 6090 day cycles. Manage upselling and cross-selling opportunities for mobile, fixed line, and data services to reduce churn and enhance revenue. Conduct regular service camps and coordinator meets to promote engagement and visibility. Monitor account health metrics like complaint ratio, visit adherence, and adoption of digital tools (self-care, e-bill, paperless billing). Efficiently manage virtual account details and payment postings to minimize suspense accounts. Role Responsibilities: Act as a single point of contact for corporate customers throughout the lifecycle of their telecom services. Maintain and strengthen customer relationships, resolving issues proactively to prevent escalations. Track and report revenue performance and customer satisfaction metrics across services. Collaborate with partner teams to ensure seamless delivery and service support. Promote digital adoption and drive process improvement initiatives.

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0.0 - 5.0 years

4 - 9 Lacs

Hyderabad

Remote

Manage, supervise and provide technical advice on telecommunications systems. Receive feedback, identify users’ needs and requirements and mobilize existing technology to meet their criteria. Document plans, requests, activities and specifications. Required Candidate profile Hands on experience with all telecommunications systems including peripheral equipment (e.g.computer networks, optical fiber, on site controllers, data modems, terminals, etc). Perks and benefits Travel benefits. Paid sick leave. Gratuity.

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1.0 - 6.0 years

3 - 6 Lacs

Mohali, Chandigarh, Panchkula

Work from Office

B2B Sales Manager Department: Emerging Business Level: Assistant Manager Company Description Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India. In India, the company's product offerings include 2G, 3G, 4G and now 5G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long-distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. It is the largest mobile network operator in India and the third largest in the world with over 386 million subscribers Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Minimum 1+ years in B2B sales experience, for female 6months experience also ok. Any Graduate Good communication Age - Up to 34 Years Female Candidate Preferred Should be comfortable with Field work Two Wheeler and Driving License is mandatory Interested candidates can share their updated at a_bhimashankar.hullenauru@airtel.com or contact HR Bhimashankar - 9096781493

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1.0 - 6.0 years

4 - 8 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Were Hiring Telecom enterprise sales Specialist! Looking to add a driven and experienced End To End Telecom Sales professional to our growing t team! Role: Telecom Enterprise Sales B2B Experience: 2+ Years (Preferably in Telecom Like Network, MPLS, ILL, Cpaas, IOT, Cloud Services, Data center, Cyber security, Cloud, Security Sales) Location: Noida Join Time: Immediate joiners preferred Work Location - Noida 62 Near By Metro station Job Responsibilities : Engage with identified Enterprise/SMB accounts provided by Telecom in India region with ability to work in a complex environment. Demonstrate a high degree of knowledge of the clients products (Network, Cloud, Security & Unified communication), license/services offerings, and software etc. Account Mapping in terms of Decision makers and influencers for defined product line of Telecom Convert campaign leads into sales opportunities through tele contact with customers. Interact with internal stakeholders to get the leads accepted, or understand in case it is not accepted and plough back the learnings. In case the lead is in Nurture, follow the same through different nurture Engines. Build and maintain relationship with key decision makers within assigned accounts with documented account plans Identify priority accounts and connects with them through the appropriate communication channels to determine budgets and timelines. Establish and successfully build a network with specialists and sales/service advisors Qualify and examine opportunities and create accounts in CRM tool. Preference in Promoting and selling the extensive product & service portfolio Build, develop and maintain excellent relationships with clients & customers Ensure full customer satisfaction, maintaining a high level of service at all times Escalate customer queries to respective stakeholder and get it to closure. Candidate Profile 1-7 years of experience in B2B enterprise soNetwork, MPLS, ILL, Cpaas, IOT, Cloud Services, Data center, Cyber security, Cloud, Security sales or demand generation roles. Excellent communication skills for effective client engagement at all levels. Sound exposure of products (Network, MPLS, ILL, Cpaas, IOT, Cloud Services, Data center, Cyber security, Cloud, Security & Unified communication), license/services offerings, and software etc. More Detail call Umesh - 7497050879 Mail Us Cv -Umesh.k@denave.com If you or someone you know fits the bill, let’s connect! DM me or send your resume to umesh.k@denave.com

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1.0 - 5.0 years

3 - 6 Lacs

Gurugram

Work from Office

Job Description: We are hiring Customer Service Executive for a leading MNC in the Telecom domain . The ideal candidate will be responsible for handling inbound and outbound customer queries, resolving complaints, and ensuring high levels of customer satisfaction. To apply, Call/WhatsApp HR Gufran at 8448837992 Key Responsibilities: Handle customer interactions via calls, emails, or chats related to telecom services. Resolve service-related issues efficiently and professionally. Maintain records of customer interactions and follow-ups. Adhere to quality standards and achieve performance targets. Requirements: Graduate with 1-5 years of customer service experience. Excellent communication skills in English. Willingness to work in rotational shifts. Strong problem-solving and interpersonal skills.

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3.0 - 8.0 years

5 - 12 Lacs

Gandhidham, Hyderabad, Delhi / NCR

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Role & responsibilities Product ILL- Internet Lease Line ( Enterprise Corporate Sales) Key Account Manager The key account manager is responsible for handling the Key client accounts in a company. These accounts make up the highest percentage of revenue , and the KAM must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the clients needs, work within the company to ensure deadlines for client are met, and help the client succeed. The KAM will also bring in new business from existing clients or contacts, and will develop new relationships with potential clients. Key Account Manager Duties and Responsibilities Developing a solid and trusting relationship between major key clients and company Resolving key client issues and complaints Managing communications between key clients and internal teams Managing account team assigned to each client Revenue Generation from New Client Development & from Existing Clients. Working with Technical Team and other departments to ensure revenue & Client Satisfaction Collaborating with internal & external team to maximize profit by up-selling or cross-selling Meeting all client needs and deliverables according to proposed timelines Preferred candidate profile Able to multitask, prioritize, and manage time efficiently Goal-oriented, organized team player Self-motivated and self-directed Excellent interpersonal relationship skills In-depth understanding of company key clients and their position in the industry Eager to expand company with new sales, clients, and territories Bachelors degree in any discipline with Experience in Corporate Sales (telecom) two to five years previous or current work experience in sales of Internet Lease Line Products. Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person Basic computer skills. Strong negotiation skills, with ability follow-through on client contracts

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1.0 - 3.0 years

1 - 2 Lacs

Chennai

Work from Office

Job description: Role : Telecom Support Designation: Executive & Senior Executive Languages Known: Good communication skills Work Location: Chennai One IT Park , Thoraipakkam. Qualification: Any graduate can be considered. Notice period: Immediate Joiners preferable. Note: Freshers Not Eligible Please go through the JD before applying as we are looking only for relevant profile. Irrelevant profiles will not be considered for this role. Interview Venue HEXAWARE TECHNOLOGIES/BPS; Chennai One IT Park, 2nd Building, 3rd Floor, 200 Feet Radial Rd, Thoraipakkam, Chennai 600043 Desired Candidate Profile: Experience in Telecom Domain. Preferred Relevant experience will be considered for further rounds. Should have experience in Technical Voice, Broadband, Fiber Network and Fixed Line. Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation). Only Immediate joiners. Should be comfortable working for 5 days (24/7) with 2 days rotational offs. One way cab facilities for drop within Boundary limit. Rounds of Interviews: HR round Operations round Interested candidates please contact below number. Name - Priyadharshini / Akshaya Contact no - 7200106840 / 7092144919

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1.0 - 2.0 years

5 - 6 Lacs

Mumbai, Delhi / NCR

Work from Office

Designation/Title Virtual Service Management (VSM) Sub-Band Engineer Education Qualifications B,E/B.Tech Elec and Telecommunication /Computer science Certifications CCNA Preferred Experience 2-4 Years of experience in Enterprises/ Fixed Line Network Job Family Service Assurance Purpose/Objective Service Management process for Long tail customers to be outsourced. Virtual Service Management activities to be carried out by engaging customer remotely for Enterprise – Fixed Line services. Key/Major Activities • Service engagement and experience for Enterprise Customers by driving Incident, Escalation Management as day to day operations. • Strong engagement with Cross – functional teams to drive our priority to ensure better customer experience • Performance report to be shared and engage with customer to walk them through the report on current performance and any Service Improvement being worked out. • Repeat fault analysis and continuous service improvement to be driven. • Any Change management to be tracked and ensure it is closed with customer satisfaction. • Communicate with customer and get feedback. Technical Skills Good Understanding of TCP / IP, OSI Layer Protocol suites, WAN protocols and troubleshooting Key Skills • An engineering / Bachelor graduate from recognized University. • Candidate should be having exposure on Service Management role experience. • He / She should possess Fixed Line product understanding, if had worked in B2B environment will be an added advantage • Command in English and Hindi language. • Minimum 1 year of experience in handling Enterprise Customers. Role & responsibilities Preferred candidate profile

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1.0 - 6.0 years

3 - 6 Lacs

Bhilai, Raipur

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Airtel is hiring for Account Manager (B2B/ Corporate Sales) Location- Raipur, Bhilai Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Profile: Min Qualification: Any Graduate with min 1 yr of exp in b2b sales experience. Candidates from telecom / local ISP (internet service providers) is preference.

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3 - 8 years

5 - 12 Lacs

Hyderabad, Ahmedabad, Bengaluru

Work from Office

Role & responsibilities Product ILL- Internet Lease Line ( Enterprise Corporate Sales) Key Account Manager The key account manager is responsible for handling the Key client accounts in a company. These accounts make up the highest percentage of revenue , and the KAM must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the clients needs, work within the company to ensure deadlines for client are met, and help the client succeed. The KAM will also bring in new business from existing clients or contacts, and will develop new relationships with potential clients. Key Account Manager Duties and Responsibilities Developing a solid and trusting relationship between major key clients and company Resolving key client issues and complaints Managing communications between key clients and internal teams Managing account team assigned to each client Revenue Generation from New Client Development & from Existing Clients. Working with Technical Team and other departments to ensure revenue & Client Satisfaction Collaborating with internal & external team to maximize profit by up-selling or cross-selling Meeting all client needs and deliverables according to proposed timelines Preferred candidate profile Able to multitask, prioritize, and manage time efficiently Goal-oriented, organized team player Self-motivated and self-directed Excellent interpersonal relationship skills In-depth understanding of company key clients and their position in the industry Eager to expand company with new sales, clients, and territories Bachelors degree in any discipline with Experience in Corporate Sales (telecom) two to five years’ previous work experience in sales, key account management, or relevant experience Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person Basic computer skills. Strong negotiation skills, with ability follow-through on client contracts

Posted 4 months ago

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2 - 4 years

4 - 5 Lacs

Navi Mumbai

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Job Title: Virtual Service Management. Location: Mumbai, Ghansoli Sub-Domain: Engineer Job Type: Full time Company: Startek Job Overview: Service Management process for Long tail customers to be outsourced. Virtual Service Management activities to be carried out by engaging customer remotely for Enterprise Fixed Line services. Experience: 2-4 Years of experience in Enterprises/ Fixed Line Network Qualifications: BE/B.Tech Elec and Telecommunication /Computer science, CCNA Preferred Key Responsibilities: Service engagement and experience for Enterprise Customers by driving incident, Escalation Management as day to day operations. Strong engagement with Cross functional teams to drive our priority to ensure better customer experience Performance report to be shared and engage with customer to walk them through the report on current performance and any Service Improvement being worked out. Repeat fault analysis and continuous service improvement to be driven. Any Change management to be tracked and ensure it is closed with customer satisfaction. Communicate with customer and get feedback. Technical Skills: Good Understanding of TCP / IP, OSI Layer Protocol suites, WAN protocols and troubleshooting Key Skills Required: Have an exposure on Service Management role experience. Possess Fixed Line product understanding. Experience in B2B environment will be an added advantage. Fluent in English and Hindi language. Minimum 1 year of experience in handling Enterprise Customers. What We Offer: Competitive salary and benefits. A dynamic and inclusive work environment. Opportunities for professional growth and development. Please contact: Email: amol.ranaware@gttdata.ai Contact: 8956490756

Posted 4 months ago

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5.0 - 7.0 years

3 - 7 Lacs

chennai

Work from Office

Experience in coordinating with Customer, Suppliers and other stakeholders MIS reports handling experience Sound knowledge and Experience in fixed line Broad & Porting Knowledge on end-to-end order management and delivery management Candidate should have experience in handling international customer Proactive skills required to manage various situations Understanding of scheduling and manage site visits KPI management such as SLA Experience in preparing Local work instructions and suggesting improvement ideas Periodic update to customers is key activity/responsibility Strong Verbal and written communication skills A good team player & good Customer experience /satisfaction Knowledge of Salesforce, MS-Applications, BMC Remedy.

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