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1.0 - 2.0 years
5 - 6 Lacs
Mumbai, Delhi / NCR
Work from Office
Designation/Title Virtual Service Management (VSM) Sub-Band Engineer Education Qualifications B,E/B.Tech Elec and Telecommunication /Computer science Certifications CCNA Preferred Experience 2-4 Years of experience in Enterprises/ Fixed Line Network Job Family Service Assurance Purpose/Objective Service Management process for Long tail customers to be outsourced. Virtual Service Management activities to be carried out by engaging customer remotely for Enterprise – Fixed Line services. Key/Major Activities • Service engagement and experience for Enterprise Customers by driving Incident, Escalation Management as day to day operations. • Strong engagement with Cross – functional teams to drive our priority to ensure better customer experience • Performance report to be shared and engage with customer to walk them through the report on current performance and any Service Improvement being worked out. • Repeat fault analysis and continuous service improvement to be driven. • Any Change management to be tracked and ensure it is closed with customer satisfaction. • Communicate with customer and get feedback. Technical Skills Good Understanding of TCP / IP, OSI Layer Protocol suites, WAN protocols and troubleshooting Key Skills • An engineering / Bachelor graduate from recognized University. • Candidate should be having exposure on Service Management role experience. • He / She should possess Fixed Line product understanding, if had worked in B2B environment will be an added advantage • Command in English and Hindi language. • Minimum 1 year of experience in handling Enterprise Customers. Role & responsibilities Preferred candidate profile
Posted 1 week ago
1.0 - 6.0 years
3 - 6 Lacs
Bhilai, Raipur
Work from Office
Airtel is hiring for Account Manager (B2B/ Corporate Sales) Location- Raipur, Bhilai Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Profile: Min Qualification: Any Graduate with min 1 yr of exp in b2b sales experience. Candidates from telecom / local ISP (internet service providers) is preference.
Posted 3 weeks ago
3 - 8 years
5 - 12 Lacs
Hyderabad, Ahmedabad, Bengaluru
Work from Office
Role & responsibilities Product ILL- Internet Lease Line ( Enterprise Corporate Sales) Key Account Manager The key account manager is responsible for handling the Key client accounts in a company. These accounts make up the highest percentage of revenue , and the KAM must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the clients needs, work within the company to ensure deadlines for client are met, and help the client succeed. The KAM will also bring in new business from existing clients or contacts, and will develop new relationships with potential clients. Key Account Manager Duties and Responsibilities Developing a solid and trusting relationship between major key clients and company Resolving key client issues and complaints Managing communications between key clients and internal teams Managing account team assigned to each client Revenue Generation from New Client Development & from Existing Clients. Working with Technical Team and other departments to ensure revenue & Client Satisfaction Collaborating with internal & external team to maximize profit by up-selling or cross-selling Meeting all client needs and deliverables according to proposed timelines Preferred candidate profile Able to multitask, prioritize, and manage time efficiently Goal-oriented, organized team player Self-motivated and self-directed Excellent interpersonal relationship skills In-depth understanding of company key clients and their position in the industry Eager to expand company with new sales, clients, and territories Bachelors degree in any discipline with Experience in Corporate Sales (telecom) two to five years’ previous work experience in sales, key account management, or relevant experience Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person Basic computer skills. Strong negotiation skills, with ability follow-through on client contracts
Posted 1 month ago
2 - 4 years
4 - 5 Lacs
Navi Mumbai
Work from Office
Job Title: Virtual Service Management. Location: Mumbai, Ghansoli Sub-Domain: Engineer Job Type: Full time Company: Startek Job Overview: Service Management process for Long tail customers to be outsourced. Virtual Service Management activities to be carried out by engaging customer remotely for Enterprise Fixed Line services. Experience: 2-4 Years of experience in Enterprises/ Fixed Line Network Qualifications: BE/B.Tech Elec and Telecommunication /Computer science, CCNA Preferred Key Responsibilities: Service engagement and experience for Enterprise Customers by driving incident, Escalation Management as day to day operations. Strong engagement with Cross functional teams to drive our priority to ensure better customer experience Performance report to be shared and engage with customer to walk them through the report on current performance and any Service Improvement being worked out. Repeat fault analysis and continuous service improvement to be driven. Any Change management to be tracked and ensure it is closed with customer satisfaction. Communicate with customer and get feedback. Technical Skills: Good Understanding of TCP / IP, OSI Layer Protocol suites, WAN protocols and troubleshooting Key Skills Required: Have an exposure on Service Management role experience. Possess Fixed Line product understanding. Experience in B2B environment will be an added advantage. Fluent in English and Hindi language. Minimum 1 year of experience in handling Enterprise Customers. What We Offer: Competitive salary and benefits. A dynamic and inclusive work environment. Opportunities for professional growth and development. Please contact: Email: amol.ranaware@gttdata.ai Contact: 8956490756
Posted 1 month ago
1 - 6 years
2 - 5 Lacs
Rewari, Palwal
Work from Office
Job Description: Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables • Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue •Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Product: Broadband Lease Line PRI Line Post Paid & Pre-paid Sim Cards Interested candidates can share their updated resume at a_bhimashankar.hullenauru@airtel.com or can contact HR Bhimashankar - 9096781493
Posted 2 months ago
1 - 5 years
2 - 5 Lacs
Deoghar, Raipur, Kolkata
Work from Office
Purpose of the Job: The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables: Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Profile: Min Qualification: Graduate 1-5 years exp Age: upto 30 years Target Org: ISP/ SI (HP/Dell), FSEs from Telcos, Wireline, IT/ITeS, BFSI, any relationship based selling Competencies: Persuasive communication skills Sales and Service orientation Empathy Tech Orientation Analytical skill Presentability Interested, Apply or share your Cvs on nahida.banu@neweraindia.com
Posted 2 months ago
1 - 6 years
2 - 6 Lacs
Ambala, Panchkula, Chandigarh
Work from Office
Job Description: Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Product: Broadband Lease Line PRI Line Post Paid & Pre-paid Sim Cards Interested candidates can share their updated resume at a_bhimashankar.hullenauru@airtel.com or can contact HR Bhimashankar - 9096781493
Posted 2 months ago
1 - 6 years
3 - 6 Lacs
Pune
Work from Office
Job Description: Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Product: Broadband Lease Line PRI Line Post Paid & Pre-paid Sim Cards Interested candidates can share their updated resume at a_bhimashankar.hullenauru@airtel.com or can contact HR Bhimashankar - 9096781493
Posted 3 months ago
1 - 6 years
2 - 5 Lacs
Ambala, Rewari, Karnal
Work from Office
Job Description: Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables • Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue •Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Product: Broadband Lease Line PRI Line Post Paid & Pre-paid Sim Cards Interested candidates can share their updated resume at a_bhimashankar.hullenauru@airtel.com or can contact HR Bhimashankar - 9096781493
Posted 3 months ago
1 - 6 years
2 - 6 Lacs
Pune, Kolhapur, Shirur
Work from Office
Job Description: Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables • Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue •Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Product: Broadband Lease Line PRI Line Post Paid & Pre-paid Sim cards Interested candidates can share their updated resume at a_bhimashankar.hullenauru@airtel.com or can contact HR Bhimashankar - 9096781493
Posted 3 months ago
1 - 5 years
2 - 5 Lacs
Cooch Behar, Siliguri
Work from Office
Locations: Siliguri, Cooch behar(West Bengal) Purpose of the Job: The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables: Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Profile: Min Qualification: Graduate 1-5 years exp Age: upto 30 years Target Org: ISP/ SI (HP/Dell), FSEs from Telcos, Wireline, IT/ITeS, BFSI, any relationship based selling Competencies: Persuasive communication skills Sales and Service orientation Empathy Tech Orientation Analytical skill Presentability Interested, Apply or share your Cvs on nahida.banu@neweraindia.com
Posted 3 months ago
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