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Executive Service Operations (Escalations) - Marol, Mumbai

Executive Service Operations (Escalations) - Marol, Mumbai

Bolttech Device Protection

1 - 5 years

2 - 3 Lacs

Mumbai

Posted:2 months ago| Platform:

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Skills Required

operations executive Escalation Management Tally Backend Operations Advanced Excel HLOOKUP MIS Reporting Operational Support Excel Report Preparation Pivot Table VLOOKUP Escalations Repair Operations Operational Activities Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title - Executive Service Operations (Escalations) Location - Marol, Andheri East (Mumbai) Overall Purpose of the Role Handling end-to-end escalation/ queries pertaining to products and process of the company Identifying, analyzing, and initiating the escalation resolution Coordinating with the respective team for resolution Reviewing the root cause of escalation for improving the escalation procedures Coordinate with customer/ sales team / client on calls and mails. Areas of Responsibility Operations Escalations Escalation handling and management Daily follow up with respective teams for resolution Qualification & Experience Required Graduate or Equivalent. Experience of 1-2 years in customer service, Service Coordinator/Executive is desirable. Skills Required Actioning complaints/ queries Use CRM system to compile and track performance at team and individual level Must be able to utilize computer terminal and navigate through multiple systems to input and retrieve information Fluency English Identify training need Interested can share CV on given id sangeeta.rajput@techguard.in

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Executive Service Operations (Escalations) - Marol, Mumbai