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Customer Support Executive

Customer Support Executive

Vetic

1 - 5 years

3 - 5 Lacs

Gurugram

Posted:2 months ago| Platform:

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Skills Required

Escalation Management Communication Skills Customer Support Handling Customer Queries Fluent English Pressure Handling Solving Queries Convincing Power Voice Process Customer Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Must Haves: 2–3 years of experience in voice and escalations. Fluent in English & Hindi with strong communication and problem-solving skills. CRM proficiency and multitasking ability. Empathy, patience, and a customer-first mindset. Your Day: Resolve escalated customer issues over calls with empathy and professionalism. Act as a SPOC for escalated cases until resolution or win-back. Coordinate with internal teams to provide timely solutions. Conduct feedback calls to improve service quality. Maintain accurate records in the CRM and suggest process improvements

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Customer Support Executive