Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurgaon
>
Mastercard
>
Enterprise Operations Engineer II - Multimedia

Enterprise Operations Engineer II - Multimedia

Mastercard

0 years

6 - 9 Lacs

gurgaon

Posted:3 days ago| Platform: GlassDoor logo

Apply

Skills Required

support payments transactions technology networks connect power data service network engineering visual documentation video content management scheduling reporting monitoring metrics networking spectrum escalation development resolve tracking analysis installation configuration videoconferencing collaboration zoom webex maintenance security risk integrity report

Work Mode

On-site

Job Type

Part Time

Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Enterprise Operations Engineer II - Multimedia

Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Multimedia Services team is looking for an Enterprise Operations Engineer II to join the team in multiple areas around the globe. The role is focused on lifecycle refresh, transformational initiatives, and service delivery and event support within the region they are hired as well as supproting the global team as needed. . The ideal candidate is highly motivated, analytical, outcomes oriented, and is a good communicator. With the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally. Role Working with the Regional Manager and Operations Lead of Multimedia Services to:

Plan and implement strategic refresh projects within the region

o Collaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences
o Facilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation

Be the product support for audio visual technology (e.g. video conferencing, wireless content sharing, room schedulers, or electronic bulletin boards/digital signage)
Lead resolution and problem management for video conferencing technology in meeting rooms/spaces, scheduling panels, wireless content sharing, and electronic bulletin boards

o Colloborate with other engineering teams (e.g. Network operations) for break/fix
o Facilitate meetings or tasks with external break/fix vendors

Provide service management of audio visual products within the region

o Manage ITSM process for ticketing, incident reporting/resolution, and monitoring
o Contribute to monthly operational metrics and insights

Contribute input/feedback into global standards and processes
Manages and coordinates the daily activities of the operational support team and provides advanced technical support for Mastercard’s technology operations environment
Collaborates with program owners to ensure center wide disaster recovery processes are in place and the networking environment is operating efficiently
Interfaces with customers to provide the full spectrum of ITSM-related practices, including incident, problem, change and capacity management, and reporting activities, and serves as an escalation point for issues that arise
Supports development and implementation of standards, procedures, and processes for the operational support team and implements transformational change initiatives
Owns vendor relationships, serving as the day-to-day point of contact for third parties and escalates any vendor issues as they arise to resolve in a timely manner
Evaluates and coaches others in tracking function performance according to established KPI's and recommends improvements
Identifies opportunities for policy changes, presents proposed changes to management, and creates plans for implementation
Provides support for events involving audiovisual technology.

All About You

Demonstrated focus and success on customer service
A strong, confident, and exacting writer and speaker, able to communicate issues, status, resolution and root cause analysis to stakeholders and management
Experience in installation, configuration and management of AV technologies within a global enterprise (e.g. videoconferencing codecs, audio DSP, wireless sharing devices, control systems, room schedulers, digital media switchers, transmitter and receiver technology)
Proficient in technical infrastructure (e.g. audio visual, network, security)
Knowledge of collaboration platforms (e.g. Microsoft Teams, Zoom, Webex)
Provides routine technical support and maintenance for Mastercard’s operations environment with an emphasis on networking technologies
Clarifies common customer problems and provides resolutions for simple system failures or degradations according to standard protocols
Recommends areas for network enhancements and assists with implementing basic changes within the program environment
Supports customer interactions to provide infrastructure related services, including incident, problem, change and capacity management, and reporting activities
May provide guidance to less experienced team members

Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

With the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

More Jobs at Mastercard

Senior Analyst - Project Management

Pune

5 - 9 yrs

INR 13 - 18 Lacs

Sr. Principal Software Engineer

Pune

9 - 13 yrs

INR 20 - 25 Lacs

Lead Software Engineer-R-245726

Vadodara, Gujarat, India

2 - 4 yrs

Salary: Not disclosed

Consultant-2

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Consultant-2

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Mastercard

IT Services and IT Consulting

Purchase NY

Login to

Please Verify Your Phone or Email

Confirm Action

Enterprise Operations Engineer II - Multimedia