Job Description

About Yellow.ai Yellow.ai, headquartered in San Mateo, is a global leader in Conversational AI, empowering enterprises to deliver autonomous, human-like experiences that fuel business growth. Trusted by over 1,100 enterprises—including Sony, Domino’s, Hyundai, and Sephora—our platform enables over 2 billion conversations per quarter across 35+ channels in 135+ languages. Our proprietary DynamicNLP™ engine powers the Dynamic Automation Platform (DAP), transforming how enterprises deliver exceptional customer and employee experiences. Backed by over $102M in funding and recognized as a Challenger in the 2023 Gartner® Magic Quadrant™, Yellow.ai operates across six countries, with India as a core market for enterprise expansion. What You’ll Do As an Account Manager at Yellow.ai, you’ll play a crucial role in managing and nurturing strategic accounts across North India. You’ll drive customer success and revenue growth by building deep relationships, identifying new opportunities, and ensuring clients achieve their business objectives with our solutions. Key Responsibilities: Account Management: Serve as the main point of contact for key enterprise accounts in North India, fostering trusted, long-term relationships. Client Success: Understand client needs and ensure they derive maximum value from Yellow.ai’s solutions, addressing challenges proactively and driving adoption. Revenue Growth: Identify upsell and cross-sell opportunities within existing accounts, working closely with clients to expand their use of Yellow.ai’s platform. Strategic Planning: Develop and execute account plans aligned with client business goals and our company objectives. Collaboration: Partner with pre-sales, product, marketing, and customer success teams to deliver seamless experiences and ensure client satisfaction. Market Insights: Stay updated on industry trends, AI and automation advancements, and client competitors to provide strategic insights and recommendations. Reporting: Maintain accurate account plans, forecasting, and reporting using Salesforce or similar CRMs to support data-driven decision-making. Ideal Candidate Profile: Experience: 7–10 years in account management, customer success, or enterprise sales roles, preferably in B2B SaaS, AI, or automation. Market Knowledge: Strong understanding of North Indian business dynamics and key sectors such as BFSI, Automotive, IT/ITES, and Retail. Relationship Building: Proven ability to develop strategic relationships with senior stakeholders, including CIOs, CTOs, and digital leaders. Consultative Approach: Skilled at uncovering client pain points and aligning solutions to drive measurable business outcomes. Communication: Excellent communication, negotiation, and presentation skills to effectively articulate value propositions and build client trust. Analytical Mindset: Ability to analyze client data, identify trends, and propose strategic initiatives to drive account growth. Collaboration: Experience working in cross-functional teams and managing complex stakeholder alignment. Show more Show less