Job
Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like? We are looking for a Senior Engineering Manager to lead and scale a team of high-caliber backend and platform engineers building distributed systems that power our mission-critical CCaaS product. As a technical leader and people manager, you’ll be responsible for both technical excellence and organizational health - driving architecture, execution, and team growth in a fast-paced, product-led SaaS environment. This is a high-impact role for someone who thrives on solving complex engineering problems at scale, enabling a team to operate at their peak, and building platforms that directly drive business outcomes. Seniority Level: Senior Manager / Hands-on People C Technical Leader Reports to: Director of Engineering or VP Engineering Team Size: 8–15 Engineers (Leads + ICs) Technology Stack: Java, Spring Boot, Kafka, Redis, MongoDB, Postgres, Kubernetes, AWS What You’ll Do: Technical Leadership: Lead design and delivery of scalable, distributed backend systems and real-time platform APIs using Java-based microservices. Partner with Architects and Tech Leads to establish technical vision, system design, and long-term architecture . Drive engineering excellence through code reviews, design reviews, observability, performance tuning, and SLAs . Own end-to-end system reliability, scalability, cost, and maintainability. People Management: Manage, coach, and grow a team of backend engineers across levels. Drive career development , technical mentoring , and regular 1:1s . Foster a high-performance, inclusive culture grounded in ownership, autonomy, and accountability. Recruit and onboard exceptional engineering talent; collaborate with TA and interview panel on hiring strategy. Executions Delivery: Drive sprint planning, estimation, and delivery across multiple squads or initiatives. Partner with Product and Program Managers to align engineering execution with business goals. Set and monitor engineering OKRs , team velocity, and project health metrics. Proactively identify tech debt, risks, and improvement areas. Cross-Functional Collaboration: Work closely with Product, DevOps, QA, and Customer Support teams to ensure end-to-end solution delivery. Represent Engineering in roadmap planning, executive reviews, and customer- facing discussions (when needed) What Makes You Qualified? 8 to 12 years of total experience, with at least 2+ years in engineering leadership roles . Deep experience designing, building, and operating Java-based microservices in cloud-native, distributed environments . Strong understanding of backend architectural patterns. Proven track record of building and scaling high-performing engineering teams . Experience with Kafka, Redis, MongoDB/PostgreSQL, Spring Boot, Kubernetes, REST APIs, CI/CD pipelines. Strong communication and stakeholder management skills Show more Show less
