Product Manager (Payments) | 100% Remote (India) We are seeking detail-oriented and driven Product Managers to join our fast-growing global team. In this role, you will lead product planning and execution throughout the product lifecycle from strategy to roadmap to delivery. You will also play a key role in managing our QA processes and tools to ensure a seamless and high-quality product experience. This is a remote position based in India, with 10% travel to client sites in the U.S. as needed. Job Responsibilities Define and manage product roadmaps aligned with business goals, customer feedback, and market trends. Collaborate with engineering to manage product development timelines, feasibility, and release cycles. Evaluate existing product designs and propose enhancements focused on performance, scalability, and customer needs. Write detailed Business Requirement Documents (BRDs) outlining product functionality and user interface components. Monitor product releases, ensure milestone alignment, and manage delivery risk. Translate product strategy into actionable user stories and priorities for development teams. Lead QA readiness — maintain and improve test plans, workflows, and automated QA tools. Oversee our internal QA platform, ensuring it is integrated into the release process and delivers consistent quality signals. Liaise with stakeholders to ensure alignment between product outcomes, usability goals, and technical feasibility. Qualifications Master’s degree (or foreign equivalent) in Computer Science, Computer Engineering, Information Systems, or a closely related field. Minimum of 3 years of experience in a Software Engineering or equivalent technical role. Proficiency in Agile/Scrum workflows, cross-functional collaboration, and technical product delivery. Strong analytical and communication skills, with the ability to translate complex technical needs into clear product requirements. Experience owning full product lifecycles — from ideation and roadmap planning to QA and release. Technical Skills (Required) Experience using Atlassian’s Confluence and JIRA suite of tools Knowledge of HTML & CSS Experience using Agile Methodologies Experience using Data analysis and reporting tools Key Assets (Highly Valued) Experience in payments, fintech, or financial product development Familiarity with QA platforms, automated testing, and quality assurance processes Background in regulated industries or customer-facing B2B SaaS environments Strong understanding of release pipelines and test automation frameworks
Senior Cyber Security Analyst We are seeking a Senior Cybersecurity Analyst – GRC (Governance, Risk, and Compliance) to support and improve our security compliance and risk management program. This individual will help manage third-party audits, perform risk assessments, ensure ongoing compliance with security frameworks, and support business teams with customer and vendor assurance. You’ll work closely with security, engineering, legal, and customer teams to ensure Eltropy’s security posture remains strong, transparent, and audit-ready. Key Responsibilities: Assist in the preparation and execution of third-party audits and assessments , including SOC 2, PCI-DSS, NIST CSF, and ISO 27001 . Support the development and maintenance of Eltropy’s GRC program , ensuring alignment with business and regulatory requirements through well-defined policies, controls, and risk processes . Respond to customer security questionnaires and due diligence requests . Conduct and manage vendor security assessments , maintain risk tracking, and ensure third-party compliance. Perform risk assessments across systems, tools, and business processes; manage mitigation plans and maintain an exceptions register . Contribute to access governance , including quarterly access reviews, enforcement of least privilege, and identity and access documentation. Draft, review, and update security policies, standards, and procedures to reflect current risk posture and best practices. Lead or support security awareness programs to promote a risk-conscious culture among staff and end users. Contribute to the development and testing of incident response and disaster recovery plans . Monitor and analyze cybersecurity threats, trends, and technologies , and recommend enhancements to Eltropy’s security posture. Help ensure the security of IT infrastructure by supporting the implementation and maintenance of measures against unauthorized access, cyber threats, and vulnerabilities. Track and report on compliance status, audit readiness , and risk trends to key stakeholders. Skills & Attributes: 3–5 years of experience in cybersecurity or IT risk/compliance, with a focus on GRC. Familiarity with major frameworks like SOC 2, PCI-DSS, ISO/IEC 27001, and NIST CSF. Experience supporting third-party audits or certifications. Knowledge of risk management processes and frameworks. Ability to respond to security due diligence questionnaires and document technical and organizational controls. Understanding of access governance and identity lifecycle best practices. Excellent communication, documentation, and stakeholder coordination skills. Comfort with tools like Vanta, Drata, or similar GRC platforms. Preferred Skills: Experience in a SaaS , FinTech , or regulated technology environment. Familiarity with cloud environments such as GCP , AWS , or Azure . Understanding of security operations , incident response , or DevSecOps concepts. Certifications (Preferred but not mandatory) CISA – Certified Information Systems Auditor ISO 27001 Lead Auditor / Implementer PCI ISA – Internal Security Assessor About Eltropy (www.eltropy.com) Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our AI enabled digital conversations platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities. Eltropy Values : Customers are our North Star No Fear - Tell the truth Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
100% Remote (India) | AI Optimization Specialist | Fintech SaaS Firm About the Role: AI Optimization Specialist is a critical, cross-functional role focused on improving the performance of AI Voice and Chat solutions through data analysis, conversational design, and optimization. You'll work with 18–20 customers post-implementation and collaborate closely with product, implementation, and AI teams. Key Responsibilities: Analyse conversation data to identify improvement areas Implement optimizations to enhance bot performance and user experience Conduct A/B testing and monitor AI health metrics Collaborate cross-functionally and contribute to best practices What We’re Looking For: 1–2 years’ experience with conversational AI (voice/chat) Strong analytical and communication skills Familiarity with prompt engineering, Python, and basic automation Bonus: SQL knowledge, experience with financial institutions or contact centres Note: If this opportunity aligns with your current role and interests, we’d love to hear from you! Please share your updated resume along with a short 3 to 4 minute video covering the following: a) What you know and appreciate about Eltropy b) Why you believe you're a strong fit for this role c) A little about what you enjoy doing in your free time About Eltropy (www.eltropy.com) Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities. Eltropy Values Customers are our North Star No Fear - Tell the truth Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
100% Remote | Senior Frontend Engineer | Fintech SaaS Firm About the Role We’re looking for a Senior Frontend Engineer to build and maintain scalable, high-performance user interfaces for our communication platform. You’ll work closely with backend engineers, designers, and product managers to deliver exceptional user experiences while keeping performance, maintainability, and scalability at the core. What You’ll Do Develop and maintain responsive UIs using React JS, TypeScript, JavaScript, HTML5, and CSS. Collaborate with cross-functional teams to design and deliver high-quality features. Write clean, maintainable, and well-documented code. Optimize performance with caching and other best practices. Review code, mentor peers, and uphold coding standards. Debug and troubleshoot production issues promptly. Stay current with frontend trends and bring innovative ideas to the team. Job qualifications: 3–8 years’ experience in web development with a focus on scalability. Expert in React JS, JavaScript, TypeScript, HTML5, and CSS. Strong grasp of responsive design, performance optimization, and client-side session management. Familiarity with Git, CI/CD, and distributed development. Excellent problem-solving and collaboration skills. Preferred/Bonus Skills Experience with React Native or other mobile development frameworks. Familiarity with state management libraries like Redux or Zustand. Experience with modern build tools such as Webpack or Vite. A strong portfolio or active GitHub profile showcasing previous work. Why Join Eltropy? Join a high-impact team building mission-critical backend systems for financial institutions. Work on modern technology stacks in a fast-growing SaaS company. 100% remote work with a collaborative, engineering-led culture. Opportunity to own and influence core backend architecture. About Eltropy Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology, all integrated into a single platform bolstered by AI, skill-based routing, and other contact center capabilities. Eltropy Values Customers are our North Star No Fear – Tell the Truth Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
100% Remote (India) | Engineering Manager | Fintech SaaS Firm About the Role We’re seeking an Engineering Manager who blends leadership with hands-on engineering to solve complex, high-impact problems. You’ll lead a team of backend and frontend engineers building integrations that connect modern cloud APIs with legacy banking systems - powering the full customer journey for financial institutions. In this role, you’ll code, review, design architectures, and mentor engineers while shaping systems that touch everything from communication stacks to core banking, lending, payments, and AI platforms. We take an AI-augmented approach to development, using AI tools to write better code, automate testing, and ship faster without compromising quality. What You’ll Do Lead by example: stay hands-on with coding, design, and code reviews. Architect and scale integrations between modern APIs and legacy systems. Collaborate with Product, Implementation, and Customer teams to solve real-world challenges. Maintain high standards for reliability, performance, and observability. Leverage AI tools to boost engineering productivity. Raise the bar on architecture, testing, CI/CD, security, and code quality. Hire, mentor, and grow a high-performing engineering team. Required Skills & Experience 8+ years in software development, including 2+ years in leadership. Strong skills in Golang , plus React/JavaScript; Python a plus. Experience in microservices, asynchronous systems, CI/CD, and scalable architectures. Proven record in fintech or enterprise SaaS (product-based preferred). Familiarity with AI/GenAI dev tools (GitHub Copilot, Cursor, Windsurf). Customer-first mindset with excellent communication skills. Passion for building teams and fostering a culture of ownership and learning. Why Join Eltropy? Join a high-impact team building mission-critical backend systems for financial institutions. Work on modern technology stacks in a fast-growing SaaS company. 100% remote work with a collaborative, engineering-led culture. Opportunity to own and influence core backend architecture. About Eltropy Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology, all integrated into a single platform bolstered by AI, skill-based routing, and other contact center capabilities. Eltropy Values Customers are our North Star No Fear – Tell the Truth Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
100% Remote (India) | Engineering Manager | Fintech SaaS Firm About the Role Were seeking an Engineering Manager who blends leadership with hands-on engineering to solve complex, high-impact problems. Youll lead a team of backend and frontend engineers building integrations that connect modern cloud APIs with legacy banking systems - powering the full customer journey for financial institutions. In this role, youll code, review, design architectures, and mentor engineers while shaping systems that touch everything from communication stacks to core banking, lending, payments, and AI platforms. We take an AI-augmented approach to development, using AI tools to write better code, automate testing, and ship faster without compromising quality. What Youll Do Lead by example: stay hands-on with coding, design, and code reviews. Architect and scale integrations between modern APIs and legacy systems. Collaborate with Product, Implementation, and Customer teams to solve real-world challenges. Maintain high standards for reliability, performance, and observability. Leverage AI tools to boost engineering productivity. Raise the bar on architecture, testing, CI/CD, security, and code quality. Hire, mentor, and grow a high-performing engineering team. Required Skills & Experience 8+ years in software development, including 2+ years in leadership. Strong skills in Golang , plus React/JavaScript; Python a plus. Experience in microservices, asynchronous systems, CI/CD, and scalable architectures. Proven record in fintech or enterprise SaaS (product-based preferred). Familiarity with AI/GenAI dev tools (GitHub Copilot, Cursor, Windsurf). Customer-first mindset with excellent communication skills. Passion for building teams and fostering a culture of ownership and learning. Why Join Eltropy Join a high-impact team building mission-critical backend systems for financial institutions. Work on modern technology stacks in a fast-growing SaaS company. 100% remote work with a collaborative, engineering-led culture. Opportunity to own and influence core backend architecture. About Eltropy Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology, all integrated into a single platform bolstered by AI, skill-based routing, and other contact center capabilities. Eltropy Values Customers are our North Star No Fear Tell the Truth Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Show more Show less
100% Remote (India) | AI Optimization Specialist | Fintech SaaS Firm About the Role: AI Optimization Specialist is a critical, cross-functional role focused on improving the performance of AI Voice and Chat solutions through data analysis, conversational design, and optimization. You&aposll work with 1820 customers post-implementation and collaborate closely with product, implementation, and AI teams. Key Responsibilities: Analyse conversation data to identify improvement areas Implement optimizations to enhance bot performance and user experience Conduct A/B testing and monitor AI health metrics Collaborate cross-functionally and contribute to best practices What Were Looking For: 12 years experience with conversational AI (voice/chat) Strong analytical and communication skills Familiarity with prompt engineering, Python, and basic automation Bonus: SQL knowledge, experience with financial institutions or contact centres Note: If this opportunity aligns with your current role and interests, wed love to hear from you! Please share your updated resume along with a short 3 to 4 minute video covering the following: a) What you know and appreciate about Eltropy b) Why you believe you&aposre a strong fit for this role c) A little about what you enjoy doing in your free time About Eltropy (www.eltropy.com) Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities. Eltropy Values Customers are our North Star No Fear - Tell the truth Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Show more Show less
100% Remote | Senior Backend Engineer | Eltropy (fintech SaaS Firm) About the Role Were looking for a Senior Backend Engineer to design, build, and maintain scalable microservices that power our communication platform for financial institutions. Youll work with Golang or Java, modern cloud infrastructure, and robust data systems to deliver reliable, high-performance solutions with clean architecture. What Youll Do Design, develop, and maintain backend systems and RESTful APIs. Collaborate with frontend, product, and design teams to deliver features end-to-end. Write clean, maintainable, and scalable code following best practices. Review code, mentor peers, and uphold quality standards. Optimize performance and troubleshoot production issues. Work with DevOps to ensure smooth AWS deployments. Stay current with backend and cloud technology trends. Job qualifications: 38 years backend development experience with microservices architecture. Strong skills in Java and/or Golang (Node.js a plus). Solid experience with Postgres, MongoDB, Redis . Hands-on AWS experience (EC2, S3, Lambda, ECS/EKS). Knowledge of Docker, Kubernetes, and CI/CD pipelines. Strong SQL/NoSQL query skills. Excellent problem-solving and communication skills. Bonus Skills React or frontend tech experience. Message brokers (RabbitMQ, AWS SNS/SQS). Agile/Scrum experience. Why Join Eltropy Build mission-critical systems for leading financial institutions. Modern tech stacks in a fast-growing SaaS company. 100% remote, engineering-led culture. Opportunity to own and shape core backend architecture. About Eltropy Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology, all integrated into a single platform bolstered by AI, skill-based routing, and other contact center capabilities. Eltropy Values Customers are our North Star No Fear Tell the Truth Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Show more Show less