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Description
Role : AVP Business group : DPO - Operations About the Role The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account. Responsibilities Direct a team of senior Track Leads, Project Managers, Delivery Leads, Group managers of large-scale, complex global projects that involve multiple stakeholders. Hand’s-on day to day delivery management and engagement with multiple support units within the organization to effective output. Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value. Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements. Effectively assess and resolve high priority project risks. Ensure projects meet success parameters and ROI targets stated in the business case. Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward. Tap additional account growth opportunities through networking & client relationship management. Aim at maximizing economic value and securing future competitive advantage. Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues. Be responsible for the MBR, QBR’s, YBR’s with multiple stakeholders and decision makers. Effective transition, pre-bid and RFP experience is a must for this role. Drive team towards transformed state and always look for opportunity to improve and run people independent process. P&L responsibility and account growth. Work with GTM Management to identify and measure successful and failing strategies and identify opportunities for process improvement. Qualifications Graduation, MBA in Operations. Required Skills Work experience in an established Service organization with minimum 20 years of experience working within the technology industry. 18-23 years of leadership role managing multiple delivery teams globally. Ability to work with multiple delivery teams spread geographically supporting regional markets. Demonstrated opportunity & pipeline forecasting methodology experience. Proven experience of Digital Transformation implementation and working in complex IT environments. Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level. Experience in detecting revenue recognition issues. Experience in solution design, responding to RFP/ RFI’s. Proven experience working in a high-volume contract administration department. Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology. Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments. Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role. Excellent analytical skills and expert proficiency in MS Office, Workspace. Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic global environment. Black/ Green Belt certification would be an added advantage. Preferred Skills Experience in detecting revenue recognition issues. Experience in solution design, responding to RFP/ RFI’s. Proven experience working in a high-volume contract administration department. Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology. Show more Show less
