Engagement Manager

About The Team

Role Summary

Key Responsibilities

• Lead the delivery of comprehensive PBI reports and support ad hoc SFE & BI projects
• Develop and refine research methodologies and engagement models tailored to the unique needs of clients
• Identify opportunities for account growth and actively contribute to proposal development and pitch presentations
• Design custom solutions by understanding client business challenges and requests
• Manage end-to-end project lifecycles—from RFP response and pricing to execution and final delivery
• Ensure seamless team collaboration to meet quality standards and project timelines
• Mentor team members and contribute to internal training and client engagement best practices
• Promote synergy and best practice sharing among teams, drive collaboration with stakeholders in managing high standards of communication and delivering best in class services
• Lead teams to manage deliverables for Business units; ensuring adherence to timelines and quality objectives.
• Provide guidance in methodologies, processes and SOPs to enable creation and enhancement of deliverables in following areas:
• Work towards build-up of functional capabilities to expedite transition of value added projects
• Identify and resolve operational issues, clearly articulate potential recommendations/solutions to local or global managers/partners; manage number of escalations to global office.
• Be proactive in planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics.
• Collaboration: Work with other teams to leverage the cross-functional synergies
• Ensure exemplary communication with all stakeholders including internal and global customers through governance updates with focus on accomplishments, KPIs, best practices, staffing changes, key events, etc.
• Groom talent and mentor associates for higher responsibilities.
  

Qualification & Experience:

• MBA with Graduate / Post Graduate in Pharmacy/Science/Statistics
• Overall 14+ years of experience with 10+ years in Sales Force Effectiveness/Data Analytics with a leading pharma company/service provider and 6+ years of experience in leading a team
• Past work reflects a track record of operational excellence in SFE field.
• Familiarity with process set-up, quality KPIs and operational issues / management
• Proven experience in Consulting/ PBI/Reporting Tools
• Excellent client management and relationship-building skills
• Strong leadership capabilities to deliver client value and drive business growth
  

Related Competencies:

Location