Engagement Manager

Job Description

Department Services Location Hyderabad, India Position type Full Time Work Type Hyderabad, India Position Description We are looking for exceptional Engagement Managers to join our rapidly growing movement for Digital Equality. Our clients include the best-known global brands, and they rely on us to help ensure that all digital experiences they offer are accessible to everyone. They trust Deque to engineer, with them, the most efficient route to sustained digital accessibility. While Deque’s expertise in strategy, process, and technology is deep and diverse, for our clients, all of that is personified in their Deque Engagement Manager. Apply Now Primary Responsibilities Deque Engagement Managers are: Committed to helping their clients achieve sustained digital accessibility. Knowledgeable in the rapidly evolving technologies, tools, and processes for front-end digital development at large organizations, as well as accessibility and the full range of Deque’s offerings and capabilities. Adept at consulting, assessing client organizations, building relationships, and developing change management strategies. Able to uncover unmet needs of the customer and spot opportunities Creative problem solvers so they can overcome organizational and technical obstacles and effect change rapidly Proactive The voice of the customer by regularly providing Product Managers insights into their customer’s experience with Deque’s products and services. Requirements Bachelor’s degree in Engineering or an MBA At least five (5) years of experience managing customer accounts on behalf of a tech services company. At least three (3) years of B2B SaaS Product implementation experience At least two (2) years of experience in Business Development roles Familiarity with current digital experience, specifically web and native mobile, design and development tech stacks, toolchains, and agile methodologies Ability to travel from time to time, throughout the US and internationally Additional Skills Desired Communication, collaboration, and presentation – in-person and virtual; verbal and written Managing a portfolio of clients while being responsive to each client Leading cross functional teams of experts to achieve outcomes Apply Now