Engagement Manager

We are looking for an Engagement Manager to build positive relationships with clients during projects. Youll be the assigned clients first point of contact, ensuring that our customers remain satisfied with our services.

To succeed in this role, youll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If youre a team player and a problem-solver, wed like to meet you.

Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

Responsibilities

Foster positive relationships with our customers as their primary point of contact

Help clients implement services and plan projects effectively

Ensure that contract terms and conditions are met

Manage invoices and bills for assigned customers

Identify upselling and cross-selling opportunities

Address customer issues with speed and efficiency

Work with sales teams to generate new business

Prepare reports on project performance